Client Service Executive
北京国际（SOS）救援中心
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2012-08-17
- 工作地点：北京
- 招聘人数：若干
- 工作经验：五年以上
- 职位类别：客服主管(非技术)
职位描述
The Company
International SOS (http://www.internationalsos.com) is the world’s leading international healthcare, medical assistance, and security services company. Operating in over 70 countries, International SOS provides integrated medical, clinical, and security solutions to organizations with international operations. Services include planning and preventative programs, in-country expertise, and emergency response. A global team of 7,000 employees led by 970 full-time physicians and 200 security specialists provides health and security support to enable its members to operate wherever they work or travel. Members include 69 percent of the Fortune Global 500 companies.
The Job
We are seeking dynamic, result-oriented and mature individuals to join us as Client Service Executive in the Sales and Marketing organization based in Beijing.
The successful candidate will be responsible for:
· Support Business Development (BD) team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
· Ensure that all International SOS products, services and delivery processes are fully understood by the client
· Work with BD team to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation. Activities including periodical service reviews, client trainings, co-marketing & promotion activities
· Respond to client service requests/complaints in an efficient manner
A promising career within the group awaits the right candidate.
The Person
· 5 years’ experience in service industry
· Rich Account servicing experience in a business-to-business environment,
· Data analysis work experience
· Experienced in making presentations to clients
· Work experience and/or exposures to marketing functions
International SOS (http://www.internationalsos.com) is the world’s leading international healthcare, medical assistance, and security services company. Operating in over 70 countries, International SOS provides integrated medical, clinical, and security solutions to organizations with international operations. Services include planning and preventative programs, in-country expertise, and emergency response. A global team of 7,000 employees led by 970 full-time physicians and 200 security specialists provides health and security support to enable its members to operate wherever they work or travel. Members include 69 percent of the Fortune Global 500 companies.
The Job
We are seeking dynamic, result-oriented and mature individuals to join us as Client Service Executive in the Sales and Marketing organization based in Beijing.
The successful candidate will be responsible for:
· Support Business Development (BD) team in the renewal and extension of existing accounts by demonstrating value of cooperation with International SOS
· Ensure that all International SOS products, services and delivery processes are fully understood by the client
· Work with BD team to drive client communications with their customers, proactively engage clients to promote service utilizations and effectively manage clients’ expectation. Activities including periodical service reviews, client trainings, co-marketing & promotion activities
· Respond to client service requests/complaints in an efficient manner
A promising career within the group awaits the right candidate.
The Person
· 5 years’ experience in service industry
· Rich Account servicing experience in a business-to-business environment,
· Data analysis work experience
· Experienced in making presentations to clients
· Work experience and/or exposures to marketing functions
公司介绍
International SOS (http://www.internationalsos.com) is the world’s leading medical and security services company operating from over 700 sites in 70 countries with 10,000 employees, led by 1,100 physicians and 200 security specialists. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.