美资制造业公司招聘Technical service manager(职位编号：200095877)
上海万宝盛华人力资源有限公司
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-17
- 工作地点：上海
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 职位类别：技术支持/维护经理
职位描述
Primary Duties:
General:
? Plans, organizes, and supervises the day to day activities of the Technical Services Plant Systems Team. Tracks multiple projects simultaneously, identifies plant problems and issues, and is responsible for timely prioritization and assignment of internal customer requests and allocation of resources to meet requirements.
? Responsible for managing one or more complex GI programs to be deployed in the region.
? Responsible for the development of team personnel including quarterly reviews, annual reviews, coaching & mentoring, salary planning, development training, creating training plans, and working with employees to correct deficiencies and fully develop strengths.
? Remain knowledgeable of information technology and company business operations. Recommend the implementation of technology to support the company's objectives.
? Interacts with Corporate Global Infrastructure (GI) by requesting managed services and/or following up on managed services issues relating to WAN, LAN, and Tele-Communications.
? Interacts with Corporate Global Infrastructure (GI) on global projects, responsible for conveying these initiatives to the business and securing the necessary buy-in and funding.
? Responsible for financial administrative tasks such as annual budgeting, purchase orders, and invoicing.
? Responsible for defining and maintaining IT infrastructure standards for equipment and software in the plant, while being aware of and leveraging global standards where applicable.
? Perform other duties and tasks as assigned by Director Technical Services and the Executive Director of IT.
Primary Skills:
Plan & Design Leadership Skills
? Manage Project Portfolio - Adept at systematically managing multiple planned initiatives and program/service changes. Able to quantify efforts, enabling measurement and objective evaluation of IT investments.
Operate & Support Leadership Skills
? Enforce Application and Technical Infrastructure Security Standards - Represent PS China' needs on Corporate Security Team. Work with PS IT Management globally to implement Corporate Security Team standards. Monitor PS' China adherence to corporate security standards.
? Manage Help Desk - Extensive knowledge in help desk processes and procedures. Provides help desk services/management for multiple applications. Adept at using help tools to improve performance. Ensures problems are documented, escalated as needed and resolved in a timely manner.
? Manage SLAs and Operating Metrics - Establishes meaningful Help Desk, SOX, and Security oriented metrics with targets with other regions. Use metrics to improve IT processes and systems. .
Build & Deploy Leadership Skills
? Leverage Software Development Lifecycle - Experienced using structured methodologies. Ensures adherence to PS-IT standards and development methodology (i.e. PM2)
General Leadership Skills
? Possesses Organizational Agility - Has interpersonal and political savvy. Relates well to all kinds of people, up, down and sideways, inside and outside the organization. Builds constructive and effective relationships. Knows how to get things done both through formal channels and the informal network.
? Drives Accountability - Drives accountability by creating an expectation that people take ownership for results. Advocates discipline within the organization to reach aggressive targets. Clearly and comfortably delegates both routine and important tasks and decisions. Trusts people to perform.
? Focuses on the Customer - Embodies the voice of the customer and is dedicated to meeting customer expectations. Seeks to optimize customer satisfaction. Acts with customers in mind.
? Develops Employees - Truly cares about and effectively develops direct reports. Is aware of each reports career goals. Constructs compelling development plans and executes them.
? Drives for Results - Steadfastly pushes self and others for results. Can be counted on to exceed goals. Displays perseverance. Pursues everything with energy, drive and the need to finish.
? Possesses Self-Awareness and is Continuous Improvement Minded - Knows personal strengths, weaknesses, opportunities and limits. Is personally committed to and actively works to continuously improve him/herself. Seeks feedback/coaching, is open to criticism and is not defensive.
REQUIREMENTS:
? Bachelor's Degree in Business, MIS or comparable field.
? 5-10 years work experience in IT.
? Experience leading projects, developing project plans, assigning tasks, and developing recommendations.
? Strong organizational and project planning skills with the ability to prioritize tasks while managing multiple deadlines and accountabilities.
? Competent and proficient understanding of platforms such as Windows Server and Windows Desktop.
? Strong written and oral communication skills.
? Strong interpersonal skills.
? Occasional overnight travel and non-traditional work hours.
WORKING CONDITIONS:
? Located in office environment and occasion domestic and international travels are required.
General:
? Plans, organizes, and supervises the day to day activities of the Technical Services Plant Systems Team. Tracks multiple projects simultaneously, identifies plant problems and issues, and is responsible for timely prioritization and assignment of internal customer requests and allocation of resources to meet requirements.
? Responsible for managing one or more complex GI programs to be deployed in the region.
? Responsible for the development of team personnel including quarterly reviews, annual reviews, coaching & mentoring, salary planning, development training, creating training plans, and working with employees to correct deficiencies and fully develop strengths.
? Remain knowledgeable of information technology and company business operations. Recommend the implementation of technology to support the company's objectives.
? Interacts with Corporate Global Infrastructure (GI) by requesting managed services and/or following up on managed services issues relating to WAN, LAN, and Tele-Communications.
? Interacts with Corporate Global Infrastructure (GI) on global projects, responsible for conveying these initiatives to the business and securing the necessary buy-in and funding.
? Responsible for financial administrative tasks such as annual budgeting, purchase orders, and invoicing.
? Responsible for defining and maintaining IT infrastructure standards for equipment and software in the plant, while being aware of and leveraging global standards where applicable.
? Perform other duties and tasks as assigned by Director Technical Services and the Executive Director of IT.
Primary Skills:
Plan & Design Leadership Skills
? Manage Project Portfolio - Adept at systematically managing multiple planned initiatives and program/service changes. Able to quantify efforts, enabling measurement and objective evaluation of IT investments.
Operate & Support Leadership Skills
? Enforce Application and Technical Infrastructure Security Standards - Represent PS China' needs on Corporate Security Team. Work with PS IT Management globally to implement Corporate Security Team standards. Monitor PS' China adherence to corporate security standards.
? Manage Help Desk - Extensive knowledge in help desk processes and procedures. Provides help desk services/management for multiple applications. Adept at using help tools to improve performance. Ensures problems are documented, escalated as needed and resolved in a timely manner.
? Manage SLAs and Operating Metrics - Establishes meaningful Help Desk, SOX, and Security oriented metrics with targets with other regions. Use metrics to improve IT processes and systems. .
Build & Deploy Leadership Skills
? Leverage Software Development Lifecycle - Experienced using structured methodologies. Ensures adherence to PS-IT standards and development methodology (i.e. PM2)
General Leadership Skills
? Possesses Organizational Agility - Has interpersonal and political savvy. Relates well to all kinds of people, up, down and sideways, inside and outside the organization. Builds constructive and effective relationships. Knows how to get things done both through formal channels and the informal network.
? Drives Accountability - Drives accountability by creating an expectation that people take ownership for results. Advocates discipline within the organization to reach aggressive targets. Clearly and comfortably delegates both routine and important tasks and decisions. Trusts people to perform.
? Focuses on the Customer - Embodies the voice of the customer and is dedicated to meeting customer expectations. Seeks to optimize customer satisfaction. Acts with customers in mind.
? Develops Employees - Truly cares about and effectively develops direct reports. Is aware of each reports career goals. Constructs compelling development plans and executes them.
? Drives for Results - Steadfastly pushes self and others for results. Can be counted on to exceed goals. Displays perseverance. Pursues everything with energy, drive and the need to finish.
? Possesses Self-Awareness and is Continuous Improvement Minded - Knows personal strengths, weaknesses, opportunities and limits. Is personally committed to and actively works to continuously improve him/herself. Seeks feedback/coaching, is open to criticism and is not defensive.
REQUIREMENTS:
? Bachelor's Degree in Business, MIS or comparable field.
? 5-10 years work experience in IT.
? Experience leading projects, developing project plans, assigning tasks, and developing recommendations.
? Strong organizational and project planning skills with the ability to prioritize tasks while managing multiple deadlines and accountabilities.
? Competent and proficient understanding of platforms such as Windows Server and Windows Desktop.
? Strong written and oral communication skills.
? Strong interpersonal skills.
? Occasional overnight travel and non-traditional work hours.
WORKING CONDITIONS:
? Located in office environment and occasion domestic and international travels are required.
公司介绍
Manpower是全球弹性用工和长期人才解决方案的领导者，致力于提供商业所需的灵活用工方案。通过我们值得信赖的品牌形象，为客户构建人才库，快速满足客户的人力需求。并时时评估和发展我们雇员所拥有的技能，使他们拥有与时俱进的技能，按时保质出色地完成每一项工作。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。
我们提供企业人才培养服务。我们根据企业人才发展战略、岗位职能等设计人才培训系统方案，使人岗合一、展现个人魅力。在实现个人、团队、公司目标的同时，提升个人全面技能，达到企业可持续发展，使企业及个人在风云变幻环境中成为赢家。