南京招聘

ESSENTIAL DUTIES
- Be responsible for forwarding the order information definitely, fully to OP(Scheduler) in time
- Be responsible for tracking and tracing the course of picking up
- Be responsible for customer maintenance. Fulfil customer's order as per SOP. Keep good relation and communication with customer to make customer satisfactory. At the same time, inter-work and assort with OP.
- Be responsible for tracking and tracing the full course of delivery and for customer satisfaction.
- Be responsible for tracking & tracing, checking POD to meet customer's KPI for POD and make customer satisfaction
- Be responsible for dealing with the complaint of customers. Once receiving customer's complaint, report the information and status to manager. At the same time, communicate with OP, sonsignee, carrier and customer to realize the detailed problems and investigate the course of happenings. Send the report to customer according to OP's feedback and call customer to communicate it to make customer satisfaction

JOB RELATED QUALIFICATIONS
-College degree
-3 years domestic logistics industry and at least 1 year customer service experience;
- Excellent with MS office, esp. Word, Powerpoint and Excel

Dachser是全球领先的物流供应商之一，总部位于德国。公司利用自己开发的IT系统，整合了运输、仓储和增值服务，并提供全面的供应链解决方案。在全球387个地点约30,800名员工的共同努力下，Dachser于2020年实现了56亿欧元的合并净收入。同年，该物流供应商共运输了7,860万件货物，总重量达3,980万吨。Dachser在五大洲的42个国家和地区设有公司。在亚洲，在12个业务领域的48个地方设有分支机构。其亚太区总部位于香港。