南京招聘

职位描述：
Job Title Customer Service-MCC South China
Career Stream Job Level 2

2) Description
Job Purpose/
Summary
In 2009, MCC has emerged as a dedicated organization taking care of
APMM’s Intra-Asia business as a strategic initiative in the Group. South
China Customer Service team will provide dedicated and second-to-none
service to the customers using our IAS services in terms of professional
inquiry handling for the entire South China Region and Hong Kong.
Key
Responsibilities
List the 8-12 key
responsibilities
？ Provide feedback to customers or counter partner timely if unable
to solve their problems on the spot.
？ Understand booking CSOP and requirement.
？ Follow strictly the booking guideline from Trade and Marketing.
？ Ensure the operational deadlines are strictly adhered to.
？ Maintain the booking quality at any time.
？ Ensure the booking turn time meet the target and exceed
customer’s expectation.
？ Attend all pending tasks in GCSS/MDWS timely.
？ Ensure prompt actions/response to exceptional and urgent cases.
？ Ensure product changes are timely communicated to Touch team
and customers.
？ Support sales and Touch team on E-Commerce promotion.
？ Ensure the freight is collected in line, monitor outstanding
performance.
？ Timely monitor longstanding performance.
？ Be responsible for customer satisfaction, own and manage
customer facing activities.
？ Ensure smooth execution of the whole shipment life cycle, by
taking ownership and working closely with customers/internal
support groups through pro-active notification and resolution
handling.
？ Ensure consistent service level delivery when in backup scenario.
？ Proactively raise improvement areas and participate in
improvement action.
？ Report to work punctual without unjustified absence or lateness.
Date Page 1 Oct 2015, v.1.0
Required
Experience &
Skills
Problem Solving:
? Uses logic and methods to solve problems with effective solutions. Can
see hidden problems, looks beyond the obvious and doesn't stop at the
first answers.
? Makes decisions based upon a mixture of analysis, application of
experience and judgment, most of which turn out to be correct and
accurate, and therefore, always sought out by customers for advice
and solutions as a trusted partner.
? Positive thinking and proactive action on customer inquiry.
Customer Focus:
？ Strong business and customer understanding;
？ Service-oriented and optimistic attitude.
? Understanding of IAS market, effort to understand and meet the
expectations and requirements of internal and external customers. Gets
first-hand customer information and uses it for improvements in
services. Acts with customers in mind.
? Genuinely cares about others, available and ready to help.
Self-Development:
? Personally committed to and actively works for continuous selfimprovement.
Understands that different situations and levels may call
for different skills and approaches.
? Learns quickly when facing new problems. Open to change, enjoys the
challenge of unfamiliar tasks.
? Known and recognized for living APMM values
Personal
Characteristics
? Good emotional intelligence for managing both self and others.
? Good presentation skills.
? Good negotiation skills.
? Good communication skills.
Primary Internal
Stakeholders
Typically 1 - 3
Primary External
Stakeholders
Typically 1 - 3 举报 分享

马士基集团（Maersk Group）创立于1904年，总部位于丹麦哥本哈根，从事集装箱航运、物流、集装箱码头投资经营管理、集装箱制造以及信息处理服务等业务。目前，集团下设的全球信息处理中心和丹马士物流公司都分别在成都的天府软件园成立了办公室，总共拥有超过2300名员工在此工作。
马士基信息处理（成都）有限公司是马士基集团下设公司。2009年西博会期间，马士基集团与成都高新区签署了投资合作协议，于2010年3月正式落户天府软件园D3号楼，租赁面积约8800平方米，截止2017年12月员工人数1189人。马士基信息处理（成都）有限公司是马士基集团在全球设立的第五个数据、信息处理中心，主要为全球集团内部公司提供船务进出口单证处理、电子订舱、在线客服及财务和会计流程处理，全部业务均属于离岸服务外包。服务客户分布于亚太地区、俄罗斯、地中海、大洋洲等地。

资质与荣誉
Ø    2010年    成都高新区“软件及服务外包十佳企业”
Ø    2011年    通过“技术先进性服务企业”认定
Ø    2013年    成都高新区“高端软件及新兴信息服务业十佳企业”
Ø    2014年    “中国服务外包成长型企业100强”
Ø    2015年    连续被评为“中国服务外包成长型企业100强”
Ø    2015年    成都高新区“海外市场拓展十佳企业”
Ø    2016年    成都高新区“外经贸十佳企业”
Ø    2017年    成都服务贸易协会（CDATS）理事单位


财务数据
成都马士基近年来营业收入（人民币）
2015年    2016年    2017年
1.5亿元    1.5亿元    1.6亿元


工作生活
法定节假日休假完全按国家有关规定执行。业务部门作息时间视业务情况另行安排。

福利待遇
1、招聘过程中，不收取任何培训费用、保证金、押金等，不扣压员工身份证件。
2、公司为员工提供同行业内具有竞争力的工资。
3、公司除依法为员工办理五险一金外，为每位员工提供完善的商业保险。
4、公司为员工提供各种与职位相关的知识、技能培训。
5、公司竞争机制完善，为每位有才能的员工提供公平、公正的晋升机会。

欢迎有志之士加盟马士基集团，共同发展！