南京 [切换城市] 南京招聘南京客服及技术支持招聘南京客服专员/助理(非技术)招聘

Customer Service Officer/客户服务主任

渣打银行(中国)有限公司

  • 公司规模:1000-5000人
  • 公司性质:外资(欧美)
  • 公司行业:银行

职位信息

  • 发布日期:2014-07-14
  • 工作地点:珠海
  • 招聘人数:若干
  • 工作经验:二年以上
  • 学历要求:本科
  • 语言要求:英语良好
    普通话良好
  • 职位类别:客服专员/助理(非技术)  

职位描述

SCOPE OF ROLE:
To assist CSM manage the daily branch operations and services.

KEY RESPONSIBILITIES/CHALLENGES:
1.Learn and understand all relevant regulations and internal Risk & Compliance policies and procedures.
2.Responsible for identifying and managing compliance risks. Ensure compliance with SCB group policy, local regulatory requirement, information circular and laid down procedures.
3.To comply with respective Money Laundering Prevention Procedures and be alert at all times to unusual or possibly suspicious customer activity, and should report any suspicious activity to the respective Unit Money Laundering Prevention Officer and line manager as well as directly to the Country MLPO in urgent or exceptional circumstances.
4.To ensure the services to both internal and external customers is maintained at a consistently high level and within mandated quality standards.
5.With monitoring of processing flow and system behaviors, to maximize usage on resources and ensure potential risks are covered by appropriate control procedures as well as its implementation during process.
6.Continuously improve efficiency and maximize productivity via workflow / system enhancement and trainings, backup system management.
7.To assist regional branch operations support team for new systems / products / services successful implementation and ensure processing procedures are in place and embedded in processing.
8.Ensure timeliness of managing customer’s complaint.
9.Ensure branch related cash, suspense, sundry, nostro and memo accounts etc. reconciled.
10.Assist CSM to ensure team awareness of all relevant regulations and internal Risk & Compliance policies and procedures.
11.Assist CSM to enforce policy and procedures in breaches and potential breaches.
12.To assist business achieve budget and target, being actively involved in new product/services implementation, system upgrading / enhancement and customer related activities.

SELECTION CRITERIA:
1.A university degree preferably in Business/Banking/Accounting or related discipline, and with 2-3 years of related banking experience
2.Solid knowledge of bank products, services, procedures, and regulations, equities markets, unit trusts and other personal investment services
3.Team player who shows initiative and assertiveness
4.Self-motivator who is keen to upgrade, improve personal knowledge and skills to meet job requirements
5.Good command of both spoken and written English and Mandarin.

详细信息请参阅:http://www.standardchartered.com/careers/
应聘者请将个人简历发邮件至:recruitment.china@sc.com并在简历上方注明您所应聘的职位名称及地区。
或邮寄至:上海市浦东新区世纪大道201号渣打银行大厦13楼人力资源部收(信封请注明“应聘”字样)邮政编码: 200120

公司介绍

  
  渣打是一家领先的国际银行集团,业务网络遍及全球59个最有活力的市场,为来自142个市场的客户提供服务。渣打网络与“一带一路”沿线市场的重合度超过75%。渣打的使命是利用独特的多样性促进商业繁荣和增进人类福祉。渣打的文化传承和企业价值都在品牌承诺-- “一心做好,始终如一(here for good)”中得到充分体现。
  
  渣打集团有限公司在伦敦及香港的交易所上市。
  
  作为扎根中国历史最悠久的国际性银行之一,渣打从1858年在上海设立***分行开始,在华业务从未间断。2007年4月,渣打银行(中国)有限公司成为第一批本地法人化的国际银行。目前,渣打中国的营业网点已覆盖近30个沿海和内陆城市,充分显示了渣打对中国市场的长远承诺。
  
  2021年,渣打银行赢得来自政府、行业机构和媒体颁发的诸多奖项和荣誉,包括: “一带一路”绿色投资原则能力建设领袖奖、广东省金融创新奖三等奖、债券通优秀做市商、CIPS跨境支付结算卓越参与者、《澎湃》年度外资银行、《华尔街见闻》年度卓越外资银行、《彭博商业周刊》年度银行卓越大奖、《21世纪经济报道》卓越大湾区银行、《金融界》杰出风险控制管理奖、《经济观察报》年度卓越零售银行、《界面》年度臻善企业、财富管理获《证券时报》ESG实践天玑奖、《贸易金融》***供应链金融银行、《亚洲银行家》中国***顾客忠诚度项目/应用奖、The Assets***交易银行、***流动资金管理银行、“国际金融论坛”全球绿色金融创新奖、“中国企业社会责任国际论坛”金蜜蜂企业、智联招聘中国年度优选雇主等。

联系方式

  • Email:tasfgto.chinahr@sc.com
  • 公司地址:上海市浦东新区世纪大道201号渣打银行大厦18楼 (邮编:200120)