Windows Azure Tier 2 Customer Support Lead
北京世纪互联宽带数据中心有限公司
- 公司规模：1000-5000人
- 公司性质：民营公司
- 公司行业：通信/电信/网络设备
职位信息
- 发布日期：2013-01-15
- 工作地点：北京-朝阳区
- 招聘人数：4
- 工作经验：五年以上
- 学历要求：本科
- 职位月薪：15000-19999
- 职位类别：网站架构设计师
职位描述
Key Responsibilities:
?Lead the Windows Azure Tier 2 CS team focusing on incidents management and triage of Windows Azure IaaS/Paas platform
?Individual in this role are accountable for designing and driving operability into the Windows Azure platform, leading "run-it" execution in our operational silos(incident management , tier 1&2 customer support, platform software deployment, platform build-out), and leading service restoration during a crisis. The successful candidate will be able to demonstrate breadth and depth managing complex, highly available, and scalable services.
Responsibilities:
?Champion Azure IaaS/PaaS platform operability
?Oversight and accountability for performance in incident management, software deployment, and customer support in a 24X7X365 environment
?Cut minutes off outages. Manage technical response during critical incidents (Incident Commander)
?POC for key internal and external partners
?Develop and maintain operational playbooks that guide engineering teams' day to day activities
? Drive continuous improvement into the product, process, and technology through gap analysis and solution design.
Required Skills:
?Strong understanding/administration of Windows Server and SQL Server, Strong understanding of code and technology of C# and/or VB.Net, caching and Service Bus, ASP.NET/MVC, WCF and IIS. Scripting/automating experience (WCF, Powershell, etc) . Experience with Linux /JAVA is a plus.
?Strong Debugging skills is a must.
?Strong interpersonal skills, written and oral communication as well as strong technical documentation skills are required.
?Operations Experience in a 24 x 7 x 365 enterprise environment
?Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration
?Excellent problem resolution, judgment, negotiating and decision making skills
?Detail and results oriented with a good balance of passion for technology and eagerness to accept ownership and accountability.
?Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects..
?6-10 years of experience managing high volume web services, Windows Server, and virtualization in a complex, high availability environment
?BS/BA in Computer Science, math, telecommunications, or equivalent education or experience
? English Level 6 and above
?Lead the Windows Azure Tier 2 CS team focusing on incidents management and triage of Windows Azure IaaS/Paas platform
?Individual in this role are accountable for designing and driving operability into the Windows Azure platform, leading "run-it" execution in our operational silos(incident management , tier 1&2 customer support, platform software deployment, platform build-out), and leading service restoration during a crisis. The successful candidate will be able to demonstrate breadth and depth managing complex, highly available, and scalable services.
Responsibilities:
?Champion Azure IaaS/PaaS platform operability
?Oversight and accountability for performance in incident management, software deployment, and customer support in a 24X7X365 environment
?Cut minutes off outages. Manage technical response during critical incidents (Incident Commander)
?POC for key internal and external partners
?Develop and maintain operational playbooks that guide engineering teams' day to day activities
? Drive continuous improvement into the product, process, and technology through gap analysis and solution design.
Required Skills:
?Strong understanding/administration of Windows Server and SQL Server, Strong understanding of code and technology of C# and/or VB.Net, caching and Service Bus, ASP.NET/MVC, WCF and IIS. Scripting/automating experience (WCF, Powershell, etc) . Experience with Linux /JAVA is a plus.
?Strong Debugging skills is a must.
?Strong interpersonal skills, written and oral communication as well as strong technical documentation skills are required.
?Operations Experience in a 24 x 7 x 365 enterprise environment
?Demonstrated strategic thinking, quantitative and analytical skills, team leadership, and collaboration
?Excellent problem resolution, judgment, negotiating and decision making skills
?Detail and results oriented with a good balance of passion for technology and eagerness to accept ownership and accountability.
?Must effectively manage and prioritize multiple tasks in accordance with high level objectives/projects..
?6-10 years of experience managing high volume web services, Windows Server, and virtualization in a complex, high availability environment
?BS/BA in Computer Science, math, telecommunications, or equivalent education or experience
? English Level 6 and above
公司介绍
世纪互联（纳斯达克：VNET）成立于1996年，是全球具有重要影响力的网络空间基础设施服务提供商，也是中国领先的第三方中立数据中心运营商之一。作为中国卓越的互联互通网络平台，世纪互联致力于提供业界领先的数据中心服务、中立的云运营及中立的混合IT服务，并率先倡导和实施IDC+重科技创新，打造具有核心技术、超大规模运营能力的网络空间基础设施运营平台。世纪互联拥有近20年的数据中心建设、运维经验，目前在全国30多个城市运营50多个数据中心， 拥有超过29000个机柜，端口容量高达1000G以上，具有优质的网络可靠性和稳定性，并提供高速的互联网及专线接入服务，是中国优秀的互联互通网络平台。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。
世纪互联Switch+高能数据中心，依托世纪互联在数据中心建设、连接、云服务、一站式解决方案等方面的优势，助力中国构建创新型的网络空间基础设施。目前，世纪互联已构建京津冀、珠三角、长三角三个大的数据中心集群，并实现了数据中心之间互联互通，采用SDN技术保障链路的高可靠性，形成庞大的、全连接的数据中心“大底盘”。