客户投诉处理专员 Customer Claim Specialist
安朗杰安防技术（中国）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2016-09-20
- 工作地点：上海-长宁区
- 招聘人数：1人
- 工作经验：5-7年经验
- 学历要求：本科
- 职位月薪：8000-9999/月
- 职位类别：售前/售后技术支持工程师 投诉专员
职位描述
职位描述：
职位职责：
1). 接到客诉后，负责跟踪和分析问题，并在规定期限内给客户反馈处理意见，提高客户满意度；
2). 对于产品质量问题，及时反馈给工厂质量部门，提出改进建议；同时，也为新产品开发提供建议。
3). 通过提高客户满意度，完成服务收入指标；
4) 改善服务流程；
职位要求：
1) At least 3 years experience in door hardware, door manufacturer or other building materials industry, prefer to after-sales service experience.
2) Bachelor degree in mechanical engineering, electronic engineering or similar, knowledge of architectural hardware is an advantage.
3) Experience in construction project processes, and dealing with contractors, suppliers and logistics partners.
4) Good computer knowledge of Microsoft applications and Auto CAD.
5) Fluent mandarin. Intermediate to upper level written and spoken English skills is preferred.
6) Be a team player, flexible, able to adapt to multiple tasks, and coordinate smoothly with colleagues to achieve team goals.
7) Confident, healthy, open and reliable.
举报
分享
职位职责：
1). 接到客诉后，负责跟踪和分析问题，并在规定期限内给客户反馈处理意见，提高客户满意度；
2). 对于产品质量问题，及时反馈给工厂质量部门，提出改进建议；同时，也为新产品开发提供建议。
3). 通过提高客户满意度，完成服务收入指标；
4) 改善服务流程；
职位要求：
1) At least 3 years experience in door hardware, door manufacturer or other building materials industry, prefer to after-sales service experience.
2) Bachelor degree in mechanical engineering, electronic engineering or similar, knowledge of architectural hardware is an advantage.
3) Experience in construction project processes, and dealing with contractors, suppliers and logistics partners.
4) Good computer knowledge of Microsoft applications and Auto CAD.
5) Fluent mandarin. Intermediate to upper level written and spoken English skills is preferred.
6) Be a team player, flexible, able to adapt to multiple tasks, and coordinate smoothly with colleagues to achieve team goals.
7) Confident, healthy, open and reliable.
职能类别： 售前/售后技术支持工程师 投诉专员
公司介绍
About Allegion
Allegion (NYSE: ALLE) is a global pioneer in safety and security, with leading brands like CISA, Interflex, LCN, Schlage and Von
Duprin . Focusing on security around the door and adjacent areas, Allegion produces a range of solutions for homes, businesses,
schools and other institutions. Allegion is a $2 billion company, with products sold in almost 130 countries.
关于安朗杰
安朗杰（纽交所代码：ALLE）引领全球安防，拥有以下战略品牌： CISA, Interflex, LCN, Schlage和 Von Duprin 。安朗杰关注门
控相关的安全防护，致力于为家庭居所、商业楼宇、学校及其它公共场所提供整体解决方案。安朗杰年销售收入达20亿美元，产品远销
130多个国家和地区。
更多详情浏览安朗杰中国官方网站。
Allegion (NYSE: ALLE) is a global pioneer in safety and security, with leading brands like CISA, Interflex, LCN, Schlage and Von
Duprin . Focusing on security around the door and adjacent areas, Allegion produces a range of solutions for homes, businesses,
schools and other institutions. Allegion is a $2 billion company, with products sold in almost 130 countries.
关于安朗杰
安朗杰（纽交所代码：ALLE）引领全球安防，拥有以下战略品牌： CISA, Interflex, LCN, Schlage和 Von Duprin 。安朗杰关注门
控相关的安全防护，致力于为家庭居所、商业楼宇、学校及其它公共场所提供整体解决方案。安朗杰年销售收入达20亿美元，产品远销
130多个国家和地区。
更多详情浏览安朗杰中国官方网站。
联系方式
- Email：xiaoli.wang@allegion.com
- 公司地址：遵义路100号南丰城A楼2207-13单元