南京招聘

职位描述：
Title: Operations Manager (Chengdu)

Department: Information Technology and Operations
部门：信息与科技部
Location: Chengdu
工作地点：成都

Scope of Role:
? Monitoring all branch operation related processing and liaison between customers and Hub Centre to deliver efficient CMS,Trade, ASU and related financial services to clients.
? Ensure consistent delivery of high quality service to all customers (internal and external)through meeting or exceeding customer expectation guided by the SLA, efficiency/accuracy standards and good business process/judge.　
? Manage operation risk and compliance risk to ensure compliance to both of the local regulatory and bank internal requirements/ policies. Ensure proper controls are in place for daily and exceptions processing.
? To supervise and manage direct reports in respect of deployment of resources and work priorities.

Key Responsibilities/Challenges:
? Manage day to day running of Trade, CMS and ASU related products processing, guided by the dept operating instructions, guidelines, policies, regulatory requirements and standard set
? To provide support and monitor investigation cases handled by Hub Centre, through satisfactory resolution with the customer.
? To ensure all related internal and external return submitted before deadline with accuracy at Branch Level.
? Establish the efficient organization in Operations team to support the business development and risk control. Ensure the proper duty segregation and task assignment in the team.
? Monitor reconciliation of statements of related Nostro, Sundry and Suspense accounts and ensure all related outstanding items have been followed up.
? Support the Operation manager of Branch to control the team cost / expense within the budget, reduce the overtime and the irregular workload and improve the productivities.
? Ensure money laundering related requirements are incorporated into procedure; Cascade money laundering related information to unit staff.
? Help vet suspicious money laundering cases, where necessary, before sending them to Country Money Laundering Prevention Officer.
? Daily work must comply with the Money Laundering Prevention Requirement and the Code of Conduct.
? Set up job rotation plan, annual leave plan, backup plan, succession plan, capacity plan and enforce implementation.
? To work closely with Head office and regional branch operations support team ensure that all related products training in place to all staffs
? Carry out the initiatives launched by the management team to improve the image of .
? To be duly support & coordinate of Head office related projects and some Bank’s projects
? To be ready for arrangement received from main branch manager and operation manager for branch admin and related work.
? To identify opportunities and drive cross selling of the Bank’s products with Sales.

Please send your resume to: tasfgto.chinahr@sc.com , with the position and location in subject.
To apply, visit www.standardchartered.com/careers

请将简历发送至：tasfgto.chinahr@sc.com ，并在邮件主题中注明您所应聘的职位名称及地区。
想了解更多渣打银行的职位信息，请登录：www.standardchartered.com/careers 举报 分享

  
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