英语线技术支持
同方鼎欣科技股份有限公司
- 公司规模：1000-5000人
- 公司性质：合资
- 公司行业：计算机软件
职位信息
- 发布日期：2016-09-18
- 工作地点：上海
- 招聘人数：2人
- 工作经验：应届毕业生经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位月薪：6000-7999/月
- 职位类别：技术支持/维护工程师 VIP专员
职位描述
职位描述：
任职资格
1、掌握英语的基础能力，达到英语专四以上，口语流利
2、英语或计算机专业相关本科毕业
3、具备良好的团队合作精神，具有较强的工作责任心，敬业精神。
官网：http://www.bestsapchina.com/index.aspx
IT Service Desk APJ - Support Engineer
Job Description
SAP IT Service Desk APJ Infra team is based in SAP Shanghai Labs China. As a member, offer 1st level Infrastructure support for Global SAP Employees.
Responsibilities:
Provide IT service to end user for daily IT support such as answer IT hotline incoming calls, chats, Emails and monitor IT tickets in ITSM system under SLA.
Provide user the 1st level troubleshooting remotely as the details below:
1. Categorize and handle incidents and service requests for IT Support components including PCs for Win7 & Mac OS, Mobile devices for Blackberry (BES), iOS/Android (SAP Afaria), SAP Business Applications, etc.
2. Diagnose software and hardware issues and collect required information.
3. Do a precise escalation, if exactly senior level support is required.
Communicate and cooperate with other IT organizations while any IT service updated
Be competent for morning shift (English team only)
Requirements:
? Bachelor Degree (Outstanding college degree will be considered)
? English - Full professional proficiency for oral and written language.
? Great communicative competence and soft skills.
? Basic skills or IT sense for Windows OS, Network, Computer Peripherals and other IT devices
? Understand Domain, Outlook, File Server/Share folder, Citrix, SCCM, SSO, PGP, F5 VPN, Mac support
? Passion on new service and technology trend
? Experience abroad will be highly considered
? 1st level infra support experience is a plus. Certified ITIL V3 Foundation is preferred
举报
分享
任职资格
1、掌握英语的基础能力，达到英语专四以上，口语流利
2、英语或计算机专业相关本科毕业
3、具备良好的团队合作精神，具有较强的工作责任心，敬业精神。
官网：http://www.bestsapchina.com/index.aspx
IT Service Desk APJ - Support Engineer
Job Description
SAP IT Service Desk APJ Infra team is based in SAP Shanghai Labs China. As a member, offer 1st level Infrastructure support for Global SAP Employees.
Responsibilities:
Provide IT service to end user for daily IT support such as answer IT hotline incoming calls, chats, Emails and monitor IT tickets in ITSM system under SLA.
Provide user the 1st level troubleshooting remotely as the details below:
1. Categorize and handle incidents and service requests for IT Support components including PCs for Win7 & Mac OS, Mobile devices for Blackberry (BES), iOS/Android (SAP Afaria), SAP Business Applications, etc.
2. Diagnose software and hardware issues and collect required information.
3. Do a precise escalation, if exactly senior level support is required.
Communicate and cooperate with other IT organizations while any IT service updated
Be competent for morning shift (English team only)
Requirements:
? Bachelor Degree (Outstanding college degree will be considered)
? English - Full professional proficiency for oral and written language.
? Great communicative competence and soft skills.
? Basic skills or IT sense for Windows OS, Network, Computer Peripherals and other IT devices
? Understand Domain, Outlook, File Server/Share folder, Citrix, SCCM, SSO, PGP, F5 VPN, Mac support
? Passion on new service and technology trend
? Experience abroad will be highly considered
? 1st level infra support experience is a plus. Certified ITIL V3 Foundation is preferred
职能类别： 技术支持/维护工程师 VIP专员
关键字： 英语 技术 IT HELPDESK
公司介绍
同方鼎欣科技股份有限公司（以下简称“公司”）是全国中小企业股份转让系统(新三板)挂牌企业，证券简称：鼎欣科技，证券代码：870840。公司成立于1994年，是服务于中国及全球的高端IT解决方案提供商。前身是清华大学的首家校办企业，现在是同方股份在信息产业规划布局中的重点企业。公司的总部位于北京，在国内外多个城市设有分支机构，拥有行业优秀的研发及服务团队。公司严格遵循国际最高的质量及安全标准，拥有完善、成熟的管理和研发体系。并率先通过了CMMI三级、ISO9001、ISO27001、ISO14001、ISO13485、OHSAS18001与信息系统集成及服务资质贰级等一系列资质认证 。连续多年被认定为国家规划布局内重点软件企业，荣获中国软件和信息服务业***解决方案奖、中关村国家自主示范区软件行业创新示范百强企业、自主可靠企业核心软件品牌等荣誉。
公司以系统化咨询、平台化技术、专业化服务为全球客户提供咨询、IT服务及行业解决方案，专注于医疗、电力、公共服务、金融、电信等领域。通过丰富的业务积累和实施经验，不断创新产品与技术平台，帮助客户实现全方位的信息化业务。目前公司已成为众多全球500强企业及行业新锐公司的战略合作伙伴。
公司以“技术创新”作为企业核心竞争力及品牌座右铭。依托清华大学、同方股份等资源优势，实践以客户价值为核心的服务理念，致力于向全球客户提供高品质服务，不断为客户创造价值，提升竞争力。
公司以系统化咨询、平台化技术、专业化服务为全球客户提供咨询、IT服务及行业解决方案，专注于医疗、电力、公共服务、金融、电信等领域。通过丰富的业务积累和实施经验，不断创新产品与技术平台，帮助客户实现全方位的信息化业务。目前公司已成为众多全球500强企业及行业新锐公司的战略合作伙伴。
公司以“技术创新”作为企业核心竞争力及品牌座右铭。依托清华大学、同方股份等资源优势，实践以客户价值为核心的服务理念，致力于向全球客户提供高品质服务，不断为客户创造价值，提升竞争力。
联系方式
- 公司地址：地址：span五矿广场