南京招聘

职位描述：
1.Handle the customer service tasks for some dedicated clients (Documentation / Boarding instruction and confirmation / invoicing) and ensure that the need of customers are being satisfied.
2.Organize, improve and develop a customer service process for entire Guangzhou office
3.Handle face to face enquiries from overseas agencies and network.
4.Handling customer complain and give a quick feedback to clients’ or network by investigating and solving customers' problems
5.developing feedback or complaints procedures
6.Training staff to deliver a high standard of customer service, to develop relevant knowledge and skills
7.Conduct gap analysis on standard operation process and specified customer operation process
8.Quotation implementation, follow up shipment closely
9.Leading the Guangzhou team to professional customer service staff
10.Manage team staff work respectively and arrange job task
11.Make sure file were completely and accurately closed timely
12.The monitoring of data quality for customer and the immediate
13.Implementation of corrective actions within the CS teams
14.Identify and implementation solutions to facilitate the customer requirement.
15.Have strong Knowledge of Air Freight , both export and import
16.Have 7 years or more working experience in customer service, at least 3+ years work as a supervisor or above
17.Good management skills to take lead of CS team
18.Excellent English both in oral and written 举报 分享

我们是成立于1963年的一家法国国际货运公司，总部位于法国巴黎，距今发展已有50多年历史。作为法国十大空运代理公司之一，我们目前拥有全球员工人数将近700人。分公司分布于法国、澳大利亚、比利时、孟加拉国、柬埔寨、中国、印度、以色列、墨西哥、摩洛哥、缅甸、巴基斯坦、新加坡、西班牙，突尼斯，美国和越南共17个国家。同时，我司的代理机构遍布全球117个国家230个地点。我司长期致力于为国际贸易与物流，特别是电子产品、服饰、奢侈品及工业产品等行业中提供定制化的货运服务和解决方案。2004年在上海设立了利斯国际货运代理（上海）有限公司之后,利斯国际作为Bansard International 的全球代理, 不断在中国发展业务，先后在广州、香港、天津、青岛、宁波、深圳、厦门、南京等地设立了办事机构，不断地扩大着在中国及亚洲范围的业务版图。