English Customer Service 英语客户服务顾问-00010
北京国际（SOS）救援中心
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：医疗/护理/卫生
职位信息
- 发布日期：2015-06-30
- 工作地点：北京-朝阳区
- 招聘人数：若干
- 工作经验：1年
- 学历要求：本科
- 语言要求：英语精通
- 职位月薪：面议
- 职位类别：英语翻译 咨询热线/呼叫中心服务人员
职位描述
Major Responsibilities:
1. Ensure incoming calls are answered promptly, appropriately and courteously.
2. To be the first point of contact for the customers, service providers and colleagues.
3. To document all matters related to each customer assistance service request.
4. To play the role as coordinator role in the course of service delivery to our clients.
5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
6. Provide quality assistance service solutions to the customers.
Qualification:
1. Bachelor degree and above;
2. Proficient English capability, third language is an advantage;
3. Strong communication skill;
4. At least one year customer service experience;
5. Available to work weekdays and weekends and able to do day and night shifts;
6. Computer literate (MS Outlook, Word, Excel, net portals).
We encourage individuals with physical disability who meet the job criteria to apply for this position. 我们鼓励符合上述任职要求的残疾人士应聘该岗位。
1. Ensure incoming calls are answered promptly, appropriately and courteously.
2. To be the first point of contact for the customers, service providers and colleagues.
3. To document all matters related to each customer assistance service request.
4. To play the role as coordinator role in the course of service delivery to our clients.
5. To ensure adherence to standard Customer Service Standards and Procedures set by Company or Client.
6. Provide quality assistance service solutions to the customers.
Qualification:
1. Bachelor degree and above;
2. Proficient English capability, third language is an advantage;
3. Strong communication skill;
4. At least one year customer service experience;
5. Available to work weekdays and weekends and able to do day and night shifts;
6. Computer literate (MS Outlook, Word, Excel, net portals).
We encourage individuals with physical disability who meet the job criteria to apply for this position. 我们鼓励符合上述任职要求的残疾人士应聘该岗位。
公司介绍
International SOS (http://www.internationalsos.com) is the world’s leading medical and security services company operating from over 700 sites in 70 countries with 10,000 employees, led by 1,100 physicians and 200 security specialists. Our global services include medical and risk planning, preventative programs, in-country expertise and emergency response for travelers, expatriates and their dependents of over 70 percent of the Fortune 500 companies.