Techinical Service Operation Specialist
福特汽车(中国)有限公司
- 公司规模:10000人以上
- 公司性质:外资(欧美)
- 公司行业:汽车
职位信息
- 发布日期:2015-06-18
- 工作地点:上海
- 招聘人数:1
- 工作经验:3-4年
- 学历要求:本科
- 语言要求:英语
- 职位月薪:面议
- 职位类别:售前/售后技术支持工程师
职位描述
Responsible for the provision of Technical service operation deliverables to market e.g. Publications, Tools, Equipment, Training,
Diagnostics. These functions are both pre & post launch.
1,Administer and coordinate Global Technical service operation Policies and Procedures to support Technical service operation deliverables in the Asia
Pacific & Africa region.
2,Facilitate market/Dealer publications validation, issue resolution, confirmation of service information
publishing to PTS(Professional Technician Society), and any local market requirements (e.g. hard copy printing), including Owner Guides,
Workshop Manuals, labor times and Wiring Diagrams.
3, Facilitate market/Dealer training issue resolution and the supply of technical training / technical assistance
to dealership service personnel, including on-line technical support services.
4,Facilitate market/Dealer tool and equipment sales and issue resolution and the identification of special
service tools, equipment programs and the sales of appropriate global diagnostic equipment.
5,Implement regional Technical service operation functional deliverables and track metrics in the local market.
6,Facilitate regular Ford Customer Service Division local launch meetings and maintain Share Point Launch Tool to report on market
and regional launch status by market and program.
7,Ensure Technical service operation based costs are accepted by market teams and included in budget allocations.
8,Check translation of Technical service operation deliverable publications, coordinate local legal and regulatory sign-off, and
provide local market authority to publish.
公司介绍
打造更美好的世界,让每个人自由移动,追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.
福特汽车公司作为全球汽车企业之一,提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务,并以先锋创新的品牌精神与Ford+发展计划为指导,建立全时全方位的新型客户关系,重振汽车业务,引领电气化革命,全面推进企业现代化,利用智能网联软件、数据和服务,不断提升客户体验。
今年正值福特汽车公司成立118周年之际,福特秉持“打造更美好的世界,让每个人自由出行,追逐现梦想”的宗旨,到2025年底在电气化业务方面全球投入300亿美金,ALL-IN电气化,并已成立全新电池创新中心Ford Ion Park,投资研发固态电池。面向L4级别自动驾驶,福特第四代自动驾驶测试车已上路,Blue Oval智能科技平台,携手苹果、亚马逊和百度等,打造更智能的生态系统。在Ford+发展计划的指引下,福特汽车正在驶入新的发展之路。