南京招聘

Description

Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received via

telephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues including

availability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel.

Applies advanced subject matter knowledge to complex business issues, and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. May provide mentoring and guidance to lower level employees. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.

Qualifications

Critical Competencies to Drive Business Results:

Customer Troubleshooting/Compliance

Acts quickly to resolve customer issues in a way that retains trust and maintains delight with HP

Customer Engagement/Program Knowledge

Actively develops and incorporates profound understanding of client factors when planning and executing client project/program activities

Services Support Policies & Procedures

Applies understanding of HP service organization and functions to support internal and external customer requests

Supplier Management

Develops and maintains positive partner relationships to ensure satisfaction with HP and enduring, responsive business relationships

HPS/BU Business Context

Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration

HPS/BU Solutions

Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold

Change Management

Develops methods for supporting innovation and change across the organization

Problem Solving

Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。

惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。

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