Product Support Analyst 售后技术支持
高知特信息技术（上海）有限公司 Cognizant Technology Solutions
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2015-05-23
- 工作地点：上海
- 招聘人数：若干
- 语言要求：英语一般
- 职位月薪：面议
- 职位类别：技术支持/维护工程师
职位描述
Requriement:
- Minimum 2 years experience working in a client-facing technical service environment, preferably supporting web-based products.
- Bachelor’s degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
- Strong communication skills. Experience working in a client-facing technical service
- environment supporting web-based products. In lieu of experience with web-based products.
- Strong collaboration, organization, multi-tasking and the ability to work well in teams. Demonstrated creative problem-solving approach and strong analytical skills
- Knowledge of SQL, HTML, and JavaScript or prior experience troubleshooting technical issues.
Job Responsibilities:
- Troubleshoot and resolve complex cases from AdExchange Buy Side (AdX) or technical support of Google display advertising products.
- Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
- Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
- Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
- Inculcate client end users on product usage, from the basics to best practices, via webinar training.
- Initiate and drive to completion both short term and long term internal projects to both improve and scale solutions the team provides to our clients
- Minimum 2 years experience working in a client-facing technical service environment, preferably supporting web-based products.
- Bachelor’s degree required: B Tech, BCA, BSc comp, BSc IT, or equivalent practical experience
- Strong communication skills. Experience working in a client-facing technical service
- environment supporting web-based products. In lieu of experience with web-based products.
- Strong collaboration, organization, multi-tasking and the ability to work well in teams. Demonstrated creative problem-solving approach and strong analytical skills
- Knowledge of SQL, HTML, and JavaScript or prior experience troubleshooting technical issues.
Job Responsibilities:
- Troubleshoot and resolve complex cases from AdExchange Buy Side (AdX) or technical support of Google display advertising products.
- Scope and collect customer requirements, provide guidance on best practices and applying technology and product knowledge to address customer's business and technology needs
- Act as point of contact to provide consultative technical support and strategic relationship management to top online agencies and advertisers
- Drive customer communications and technical issue resolution, resulting in the highest level of customer satisfaction
- Inculcate client end users on product usage, from the basics to best practices, via webinar training.
- Initiate and drive to completion both short term and long term internal projects to both improve and scale solutions the team provides to our clients
公司介绍
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
联系方式
- Email：yiruo@google.com
- 公司地址：前海深港创新中心a-2楼