南京招聘

The Account Director will work closely and indirectly oversee team members from shared services (e.g., Strategy, Analytics, Technology, etc.) who will help identify, drive, and implement solutions for our client.

Account Directors are expected to establish and maintain a strong partnership with the client by ensuring successful execution of deliverables, providing thought leadership on strategic planning initiatives, and providing overall efficient account management. The role is focused on flawless service and delivery on client projects.

Directors are responsible for designing, implementing, leading and growing client engagement models and setting the charter for one or more of Merkle’s strategic accounts. Accountable for overall account management activities, Directors serve as leaders within a client team overseeing an account management team as well as maintaining indirect responsibility for shared service work activity.

Directors have a deep understanding of industry and/or CRM practices and are able to interpret and lead client discussions on results and trending. Directors drive new business by ensuring key program goals are met and collaborate and lead others to provide best in class work.

Key Responsibilities:

1. Successfully manage people and create opportunities for growth and development throughout team; coaches and mentors internal team members for career growth

2. Drives new business on existing accounts and may participate in the new business development efforts as well

3. Consistently demonstrates financial acumen through ensuring revenue and profitability targets are met on account(s) in portfolio

4. Proactively manages the business to ensure client work is not impacted through supporting and leading staffing and resource management, financial reporting and forecasting, solution development, marketplace and thought leadership, etc.

Required Skills:

Account Management: Expert

Client Satisfaction: Expert

Account Administration: Expert

Relationship Management: Expert

Financial Management: Expert

Project Management: Expert

People Management: Advanced

Leadership: Advanced

Solution Development: Advanced

Business Acumen: Advanced

Required Experience:

? Bachelor's degree required.

? 8-10 years of client services/account management in a direct marketing agency or a combination of agency/client side. Client side experience must include a leadership role.

? Experience managing large, complex, multi-million dollar accounts with strategy, analytics, digital and creative components

? 6-8 years’ experience working with direct marketing programs in the financial services field across multiple lines of business

? Strong experience managing the financial aspects of a book of business including forecasting revenue, costs, profit margins, invoicing, reporting your financials to company executives, etc. Should be financially disciplined and feel at home working on Excel spreadsheets and internal accounting and forecasting programs (i.e. Salesforce). Responsible for profit and loss on an account.

? Analytically minded, specifically comfortable with data, response metrics and trends

? Experience hiring, managing, and developing a team of who are responsible for the day-to-day execution of client programs; Must thrive on building highly effective teams; possess strong people management skills

? Proven strategic leadership and cross-team program management in a matrix environment

? Solid understanding of all key channels (e-mail, Web, Direct Mail, Telemarketing, Search, Display and other Digital services etc,)

? Working knowledge of CRM

? Excellent written and verbal communication skills; Fluent English

? Excellent ability to manage client relationships, especially sensitive issues, and effectively problem solve

? Ability to analyze problems and produce a viable solution

? Ability to multi-task and work well in a fast changing environment

? Typical travel requirement of 30% to 50% including internal to Merkle, with clients and prospects, and industry events. Travel will fluctuate with activity and opportunity and at times the requirement will be greater.

Job Location

Shanghai, China

Position Type

Full-Time/Regular

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。