南京招聘

1. MISSION:
Help channel information from CS Palau to TCI and vice versa in order to achieve an excellent quality of customer service for both online and offline customers.

2. FUNCTIONS TO BE REALISED:
a. Quality control of TCI's service according to the agreed upon KPIs (analysis of metrics provided by Taobao, analysis of reports provided by TCI, mystery calls, weekly visits to TCI, feedback from stores, possible customer satisfaction survey, etc.)
b. Organisation and delivery of training to TCI agents
c. Resolution of TCI team's day-to-day questions
d. Organisation of regular meetings (in-person or by telephone) between the CS team in Palau and TCI
e. Monitoring of the implementation of new CS projects at TCI (e.g. Webchat)
f. Supervision of TCI's replies on Social Media

3. EXPERIENCE:
At least 2 years in a similar position, preferably as a supervisor/coordinator/QA (quality assessment) in a contact centre.

4. LANGUAGES: Chinese and fluent English

芒果（MANGO）是一家设计、生产并销售服装和配饰的跨国时尚品牌。现在，我们有四个不同的系列：女装、男装、童装和大码服装。我们的总部在巴塞罗那，在100多个城市有超过2000家店铺，并有超过10000名员工。
我们拥有一个富有动感、积极向上，能够适应并推行改革的灵活的团队。如果你喜欢承担职责，分享经验并发展专业技能，那么你就是我们的一员了！诚邀你加入MANGO团队并帮助我们实现我们共同的目标：在世界每个城市展示我们的风采！

We are a fashion multinational brand which designs, manufactures and markets clothing and accessories. Currently we have four different lines: Woman, Man, Kids and Violeta by MANGO. We have a store network of over 2500 stores in 105 countries with more than 13000 employees working in our stores and our headquarter is in Barcelona.

The secret of our company is having a motivated and flexible team that is able to adapt to and promote changes. If you like taking responsibility, sharing skills and developing professionalism, then you are one of us. Join the MANGO team and help us achieve our common goal: to be present in every city in the world.