南京招聘

Account Manager


Who we are:

Merkle, Inc. is the nation’s largest and fastest growing customer relationship marketing (CRM) agency with a team of over 1,400 exceptionally talented people working throughout the United States, China and the UK. This is a place where exceptionally talented people want to be -- a place where they can harness their skills, build enduring relationships, and do remarkable things they otherwise wouldn’t.

Merkle is also a place where clients want to do business. For more than 20 years, many of the world’s top brands, financial institutions and leading nonprofit organizations have partnered with us to maximize the value of their customer portfolios. Our clients include Dell, DirecTV, Microsoft, Nike, Samsung, Bank of America, JP Morgan Chase, the American Cancer Society, and Susan Komen for the Cure to name just a few.

We’ve created an ecosystem where talented people can be comfortable and thrive. We wear jeans. We bring our dogs to work. We let off steam with some pool or foosball. We have fun. But we also work hard. We execute. We innovate. We achieve. We take care or our clients, and each other.

A company filled with this level of talent and passion is going to get noticed. And we are proud of the recognition we’ve received. We’ve been recognized by Forrester Research as a “Leader in Database Marketing” 3 consecutive times, and among Advertising Age’s “Ten Agencies to Watch in 2012. We’ve been named a “Best Place to Work” by Baltimore Magazine in 2009, 2010 and 2011. And our CEO, David Williams, was named “CEO of the Year” by SmartCEO magazine.

So if you’re smart, passionate, fun, and committed, consider joining Merkle, where you’ll fit right in.

What we need:

The Account Manager plays a pivotal role in maintaining client satisfaction and loyalty by providing exceptional services and value to our clients. The Account Manager is responsible for the day-to-day execution of client programs and is the direct liaison between the internal departments and the client. The Account Manager also supports the organization’s strategic, tactical and support functions (creative, technology, analytics) in order to achieve the client and company objectives. Account Managers have the opportunity to directly impact client reference-ability on a day to day basis, and are an integral member of our team. Reporting to the Account Director, your areas of focus will include:

? Serving as the primary conduit between the client and Merkle business/support teams
? Providing leadership to the internal Merkle team on behalf of the client
? Accountability for setting internal communication plans/methodology
? Contributing to marketing strategies, testing, and execution of client programs
? Coordinating and managing internal and external client meetings; responsible for daily communication with key client contacts
? Serving as primary point of contact for error resolution
? Producing and interpreting project and financial reports, billing, and invoicing for internal and external reference and make appropriate recommendations.
? Originating actions to improve existing processes
? Ensuring on time, on strategy, accurate program execution
? Effectively leading and motivating internal team to produce best in class work
? Fostering a collaborative, energized internal team dynamic
? Able to produce and interpret project and financial reports, billing, and invoicing for internal and external reference and make appropriate recommendations.

Qualifications:

? 5-7 years of client services/account management in a direct marketing agency or a combination of agency/client side.
? Strong project management, interpersonal, and negotiation skills
? Analytically minded, specifically comfortable with data, response metrics and trends
? Bachelor's degree required. MS/MBA or applicable advanced degree preferred.
? Proven experience managing client relationships, especially sensitive issues, and ability to analyze problems and produce a viable solution
? Ability to multi-task and work well in a fast changing environment
? Willingness to travel overnight when needed
? Fluent Chinese required, fluent English is a plus
? Insurance industry background preferred

Personal Characteristics:

It is critical that the candidate fit with Merkle’s culture. We have a strong entrepreneurial culture. Successful employees enjoy our work hard/play hard environment.

We look to hire talented people that have the following personal characteristics at a minimum:

? High energy and passion for exceptional performance
? A strong work ethic and uncompromising personal integrity
? A multi-cultural sensitivity and awareness to interact effectively with different operating groups within the company
? Laser focus on meeting objectives and driving for continuous improvement

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。