南京招聘

Order Fulfillment Manager –Greater China,工作地点：奉贤，班车提供
美国著名的化学材料生产企业，大中华区新增职位，团队管理，要求英语流利

1. Information
？ BUSINESS UNIT / SERVICE FUNCTION: Supply Chain
？ COUNTRY: Greater China
？ DEPARTMENT: Order Fulfillment
？ JOB TITLE: Order Fulfillment Manager –Greater China
？ REPORTS TO (full line): Order Fulfillment Director - Asia
？ INCUMBENT NAME: APPROVAL SIGNATURES
？ Reporting Mgr: DATE COMPLETED

2. Position Purpose/Objective (in broad terms describe what the job does and the expected end results)
？ Lead, manage, and direct the operational execution of Order Fulfillment for China, Taiwan and Hong Kong.
？ Responsible for the performance management of staff to ensure satisfactory performance. Identify and provide coaching and developmental training as needed.
？ Responsible and accountable for all customer services, planning activities, logistics operations including import & export, warehousing and distribution as the above locations.
？ Responsible for the consistent and efficient operation of all Order Fulfillment work processes and systems within the locations.
？ Responsible to be the focal point for resolving all Order Fulfillment issues for the demand originated from the locations and for the supply sourcing out of the locations. As well to coordinate with the appropriate regional Order Fulfillment Partner on issues within the region.
？ Lead good governance cross functions to comply regulation requirements of Customs operations & privileges
？ In conjunction with business and manufacturing leads, ensure implementation of best practices that lead to improving performance in:
？ Value creation from Business Rules development and application
？ Customer Satisfaction (FASD, CCIR metrics)
？ Order Fulfillment Operational Cost to Serve (Staffing Cost, Freight/Warehouse Cost)
？ Working Capital Cost to Serve (Inventory Turns/DOS/SMOG)


3. STATISTICS (that describe the impact of this position’s decisions and actions on the business or function)
？ Number of staff: 11 Direct Reports: 3 Indirect Reports:11
？ Geography : China, Taiwan and Hong Kong
？ Other scope : Acts as Order Fulfillment Business Partner –AP (in case appropriate assignment)

4. Organization (List the job positions reporting to this function)
Direct (Full line):
Customer Service Team Lead
Logistics Team Lead
CSC Order Fulfillment Lead Role
Aero/IM Order Fulfillment Lead Role

Indirect (Dotted line – indicate position & department):
CSR & Planner - CSC, CSR & Planner - Aero, Import & Export Team lead

5. MAJOR ACCOUNTABILITIES (list KEY activities, expected results and the ways results are measured)
1) Direct line management responsibility for OF teams in China, Taiwan and Hong Kong
？ Manages optimization between group of planning and customer service to maximize services & working capital and group of logistics to optimize cost & expertise
？ Aligns the OF team to regional Order Fulfillment and BU goals
？ Eliminates barriers to improvement
？ Increases productivity and operational cost to serve for Order Fulfillment functions
？ Ensures that Most Effective OF Practices (within BPCS/SAP) are known and in routine use
？ Makes sure ERP parameters are timely and properly maintained
？ Maintains and reviews a range of OF performance measures to drive continuous improvement
？ Responsible and accountable for execution against budget and participate in the annual budget setting process and manages optimal services vs. operational spending.
2) Customer satisfaction
？ Ensures translation and implementation of business rules within OF processes and parameters to reflect BU strategy and service offerings
？ Effectively coordinates with all areas of the supply chain and internal/external customers
？ Analyzes and drives improvement in customer satisfaction metrics and escalates issues to appropriate function
？ Oversees/delegate management of complaints/internal incidents for a BU and follows-up on corrective actions
？ Participates in customer visits as appropriate
？ Works with Supply Chain OF Improvement group to identify needs and implement as required
？ Analyzes and drives improvement in customer satisfaction metrics (such as complaints, OTIF, FASD etc.) and escalates issues to appropriate function
？ Responsible for accurate and timely price management within the BPCS/SAP system, and assistance with investigation and resolution of pricing disputes.
3) Inventory Management
？ Optimizes inventory within locations in line with required service offerings
？ Locally/regionally, as appropriate, manages the roll-up of SMOG and inventory target setting and tracking progress
？ Manages stocking policy per global work process based on Logility capability, replenishment planning, and stocking policy development

6. JOB PROFILE
Education (describe level of education for this position indicating if Required or Preferred (e.g. Bachelor’s, Master’s Degree, Ph.D., Law)
？ University degree (preferred)

Experience (type and length of experience)
？ Extensive 10 years+ in Planning and/or logistics and/or customer services and order fulfillment management.
？ Knowledge in managing a zero accident environment, dangerous goods handling and health / environmental programs.
？ 5 years+ experience in managing people from manager to shop floor staff.
？ Familiar with Customs operations with ability to demonstrate understanding and balancing big picture concerns and day to day activities.
？ Customs relations experience is strong preference in managing handbook privilege, good governance to comply regulation requirements for continuous manufacturing process.

Specific skills (skills and knowledge necessary to meet the objectives of the position)

？ Overall leadership behavior skills with in-depth knowledgeable to support, coach and guide cross functional team.
？ Ability to play subject matter expert role at the right auditing prototype.
？ Customer focus: Demonstrates service oriented attitude under all situations;
？ Communication: Demonstrates maturity in dealing with conflict etc.; superior communication skills including listening, verbal and written
？ Leadership, coaching and teamwork : Develops close working relationship within their CS/Planning/Log teams, as well as with other OF groups and Global leads; ensures efficiency and alignment cross functionally with Manufacturing and Sales/Business
？ Process orientated: Recognizes importance and drives process compliance linked to sound understanding of all aspects of order fulfillment process.
？ Adaptability: Flexible, adjust readily to new situations while effectively dealing with ambiguity, stress and uncertainty. Able to leverage plant familiarity in developing solutions to complex issues
？ Knowledge of HR products, policies and programs. Knowledge of safety, health and environmental and other regulatory/compliance requirements appropriate to related function

Problem solving (list significant job challenges requiring problem solving skills)
？ Responsible and accountable for problem finding and problem solving and decision making.
？ Demonstrates maturity in dealing with conflict etc.
？ Superior communication skills.
？ Superior analytical and conceptual skills.
？ Very good negotiation skills.

7. MAJOR CONTACTS / CUSTOMERS / VENDORS (state purpose of contacts)
Internal
All disciplines.
External
Customers, service providers, vendors, regulatory authorities and other governmental contacts.

8. KEY PERFORMANCE INDICATORS (measurements of successful performance)
Financial metrics -
？ Spending vs. budget
？ Cost to serve
Customer satisfaction and supply chain metrics such as -
？ On Time Delivery-FASD/OTIF
？ First Agreed Ship Date
？ DOS
？ Inventory $
？ SMOG
？ Complaints.


9. FUTURE EXPECTATIONS OF THIS POSITION (1-3 years)
？ Job scope possibly included Order Fulfillment Business Partner –AP (as appropriate BU) and with enlarged locations/countries.
？ Potential paths include other positions in regional order fulfillment, BU, manufacturing

10. SHORT TERM CHALLENGES FACING THIS POSITION (1 – 90 days)
？ Lead change management to gain synergy & streamline China organization
？ Track process & system effectiveness of good governance
？ Lead & impact behavior change towards self-driving & improvement

11. HOW MUCH TRAVEL IS EXPECTED: Estimated at 25 percent

DB Talent is a European based recruitment company. Our Shanghai office opened in the 2001, and we have continually provided excellent professional service to our clients and candidates.