Command Center (GDF) - Senior Technical Support Analyst (Production Environement/Unix,AIX Platform) - English- Suzhou(职位编号：ITD-0
IBM China Global Delivery
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-08-06
- 工作地点：苏州
- 招聘人数：若干
- 工作经验：一年以上
- 学历要求：本科
- 语言要求：英语熟练
普通话熟练 - 职位类别：高级软件工程师 技术支持/维护工程师
职位描述
Job description
Job description:
This role will need to follow US office hour, provides technical support and administers the process and control tools to manage AG IGA customer’s batch environment. Provides technical support for Command Center Operations.
1. Responsibility:
- Monitor functional ID's and respond to requests in a timely manner.
- Provide first line Production Services support to Operations for batch enquirers. This may include on-call coverage where after hours support coverage is required.
- Liaise with other Command Center support and Service Delivery groups.
Ensure all assigned problem and change records are resolved within defined guidelines.
- Ensure complex activities are managed using established project management methods/processes.
- Review and correct any Production Services procedures and processes that have resulted in an impact or possible impact to SLA.
- Perform, and provide technical support for scheduling and promotions covering standards, principles and use to customers, Systems area and Operations.
- Provide general housekeeping support for Production Services’ products, batch jobs and processes.
- Work with and towards standardized processes and tools.
- Perform Lodgement function where appropriate (ie. code and library promotion).
- Gatekeeper of all the Batch Scheduling standards and ensure that they are followed as per client specifications and requirements
2. Requirement:
- Minimum 1 year IT experience in Operations and/or Technical Support role
- Willing to work night shift.
- Bachelor or above, major in computer science or engineering
- Experience in mainframe and/or mid-range environment, previous production control experience is preferred.
- English (Read/Write/Listen/Speak) : CET 4 or above with a good level of spoken English
This job requires candidate to communicate with oversea technical teams. clients, English will be used as working language.
Additional Information：
工作时间：周一到周五，晚八点到第二天早上五点，夜班会有相应的夜班补助。
成功的申请者在入职后会接受1-2个月的Mainframe平台的培训。
对该职位感兴趣的申请者，可以直接将个人简历发送至： jinchenj@cn.ibm.com
This is for IBM GDC.
Required
Bachelor's Degree
At least 1 year experience in server system maintenance or other IT related job
At least 1 year experience in Unix/AIX Platform maintenance
English: Fluent
Chinese simplified: Fluent
Additional information
工作时间：周一到周五，晚八点到第二天早上五点，夜班会有相应的夜班补助。
成功的申请者在入职后会接受1-2个月的Mainframe平台的培训。
对该职位感兴趣的申请者，可以直接将个人简历发送至： jinchenj@cn.ibm.com
This is for IBM GDC.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Job description:
This role will need to follow US office hour, provides technical support and administers the process and control tools to manage AG IGA customer’s batch environment. Provides technical support for Command Center Operations.
1. Responsibility:
- Monitor functional ID's and respond to requests in a timely manner.
- Provide first line Production Services support to Operations for batch enquirers. This may include on-call coverage where after hours support coverage is required.
- Liaise with other Command Center support and Service Delivery groups.
Ensure all assigned problem and change records are resolved within defined guidelines.
- Ensure complex activities are managed using established project management methods/processes.
- Review and correct any Production Services procedures and processes that have resulted in an impact or possible impact to SLA.
- Perform, and provide technical support for scheduling and promotions covering standards, principles and use to customers, Systems area and Operations.
- Provide general housekeeping support for Production Services’ products, batch jobs and processes.
- Work with and towards standardized processes and tools.
- Perform Lodgement function where appropriate (ie. code and library promotion).
- Gatekeeper of all the Batch Scheduling standards and ensure that they are followed as per client specifications and requirements
2. Requirement:
- Minimum 1 year IT experience in Operations and/or Technical Support role
- Willing to work night shift.
- Bachelor or above, major in computer science or engineering
- Experience in mainframe and/or mid-range environment, previous production control experience is preferred.
- English (Read/Write/Listen/Speak) : CET 4 or above with a good level of spoken English
This job requires candidate to communicate with oversea technical teams. clients, English will be used as working language.
Additional Information：
工作时间：周一到周五，晚八点到第二天早上五点，夜班会有相应的夜班补助。
成功的申请者在入职后会接受1-2个月的Mainframe平台的培训。
对该职位感兴趣的申请者，可以直接将个人简历发送至： jinchenj@cn.ibm.com
This is for IBM GDC.
Required
Bachelor's Degree
At least 1 year experience in server system maintenance or other IT related job
At least 1 year experience in Unix/AIX Platform maintenance
English: Fluent
Chinese simplified: Fluent
Additional information
工作时间：周一到周五，晚八点到第二天早上五点，夜班会有相应的夜班补助。
成功的申请者在入职后会接受1-2个月的Mainframe平台的培训。
对该职位感兴趣的申请者，可以直接将个人简历发送至： jinchenj@cn.ibm.com
This is for IBM GDC.
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
公司介绍
IBM China Global Delivery Center
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc
Founded in 1911 in the USA, IBM (International Business Machines) is the world's largest IT and business solution provider. IBM is the only IT (information technology) Company in the world, and also in China, to offer end-to-end solutions from hardware to software services and high end consultancy.
IBM’s Global Services is the world's largest IT and consulting service provider offering higher values for clients and addressing growing demand for global delivery of IT services. IBM opened its Global Delivery Center (GDC) in China in 1999, and it is now IBM's second largest Global Delivery Center worldwide. All the Global Delivery Centers regardless of geography comply with IBM’s global practices, processes and methodologies.
The IBM China GDC provides a broad spectrum of services, including consulting, systems integration, application services, maintenance, testing, solution management, business transformation outsourcing services and IT infrastructure services. It also supports leading package solutions, such as SAP, Oracle, Siebel, mainframe and e-business applications. It consists of eight locations across China ranging from: Beijing, Chengdu, Dalian, Foshan, Shanghai, Shenzhen, Suzhou (opening 2012) and Wuhan.
In 2011, IBM China GDC has successfully certified the Capability Maturity Model® Integration Level 5 (CMMI 5) Version 1.3 by the Software Engineering Institute (SEI). This is another important milestone in the company’s continuous quality improvement efforts following its accreditation of both ISO 20000 and ISO 27001 certifications. With the latest and highest international standard institutionalized across China Global Delivery’s sites, IBM continues its leadership in quality control in China’s application services (AS) outsourcing market.
To learn more about China GDC, please visit: www.ibm.com/cn/start/gdc
IBM 中国全球服务执行中心
IBM，即国际商业机器公司，1911年创立于美国，是全球最大的信息技术和业务解决方案公司，也是唯一一家在世界各地包括中国，能够提供从硬件到软件服务、以及端到端的解决方案和高端咨询的IT企业。
IBM的服务业务部门是全球最大的信息科技及咨询服务供应商，针对全球客户对信息科技服务业务不断增长的需求，提供更高价值的服务与解决方案。IBM 于1999 年开始在中国建立了全球服务执行中心网络，如今的中国全球服务执行中心已成为 IBM 在全球的第二大全球服务执行网络。IBM 在全球所有的服务执行中心都遵循相同的服务标准、并采用统一的开发流程和方法。
IBM中国全球服务执行中心提供广泛的服务，包括业务咨询、系统集成、应用软件开发、测试和管理、解决方案管理、业务流程转型外包和 IT 基础架构外包与托管服务等。该中心还支持包括 SAP、Oracle、Siebel等在内的整体解决方案，大型机以及电子商务应用等。IBM中国全球服务执行中心已经在国内八个城市包括：上海、深圳、大连、成都、武汉、佛山、北京和苏州（2012年投入运营）设立运营中心，向全球客户提供服务。
2011年，IBM中国全球服务执行中心年获得美国软件工程协会（SEI）的CMMI 1.3版本能力成熟度5级认证，这是继2009成功获得应用服务管理ISO20000和信息安全管理ISO27001两项国际认证后，IBM中国全球服务执行中心在服务质量控制道路上的又一重要里程碑。随着业界最新和最高级别的国际性质量控制标准在中国全球服务执行中心全面实施，IBM中国全球服务执行中心将凭借其在质量控制领域的出色表现继续引领中国的应用软件服务外包市场。
了解更多IBM GDC的信息，请访问：www.ibm.com/cn/start/gdc
关注IBM GDC微博 @ weibo.com/ibmgdc