Inside Sales Support- Asset Management 客服支持
空气化工产品(中国)投资有限公司
- 公司规模:500-1000人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2015-05-22
- 工作地点:深圳
- 招聘人数:1
- 工作经验:1年
- 学历要求:本科
- 语言要求:英语良好
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术)
职位描述
职位表述和要求:
POSITION SUMMARY
核对所辖区域内的瓶装气体固定资产,包括对客户所使用的气瓶、配件、客户站等关联资产进行定期盘点,在和客户的沟通过程中,查找并解决问题,进一步激活不合作客户,从中给销售提供新的业务机会。
DIMENSIONS
区域内的全部客户。
PRINCIPAL ACCOUNTABILITIES
1. 对客户进行日常电话拜访,将所辖区客户的瓶装气相关固定资产数量进行定期盘点,包括气瓶,配件、客户气站关联资产等。及时填写日常工作报告。并让客户配合填写相关核对单。
2. 对于所辖区域内超过三个月未订货客户进行电话拜访,了解其未订货原因,提供线索给相关辖区销售。并跟进相关业务情况,帮助销售赢得业务机会。
3. 定期对所辖区域内的瓶装气体按照RT料号,进行盘点,致电客户催促其尽快回空气瓶,并对久未定此产品的客户进行询问,了解原因,反馈给中国区资产经理以及辖区相关负责销售工程师。
4. 在气瓶核对过程中,发掘客户潜在的问题,对其应付款、合同事宜以及其他商务问题进行核查,及时将问题反馈给中国区资产经理及所辖区域内销售主管。
5. 在气瓶核对过程中,如和客户出现结果不一致客户,需主动联系调度和工厂人员找寻相应送货单,并积极联系所辖销售工程师了解此客户相关情况,直至将账目对清。并协调销售部门联系Holding Adjustment Team更改系统中气瓶数量信息。
6. 若出现账目不清状况,在再三查询无果的情况下,进行相应固定资产处置。
7. 完成资产经理和区域内销售主管交给的其他的工作
8. Cross selling no take to active customer
JOB REQUIREMENTS
1. 本科毕业以上。
2. 熟悉电脑办公系统,尤其是office系统中的word, excel, outlook等办公软件
3. 可以适应同时多任务工作要求和有一定强度的工作环境。
4. 英语流利,CET-4级或以上者优先。
5. 工作精确、仔细,有责任心。有很强的解决问题能力。
6. 具备一定的沟通能力和良好的团队配合精神。
7. 有客服或者销售经验工作者优先考虑。
POSITION SUMMARY
Check the Asset of Package Gas with customer, including the cylinders, spare parts, and the relevant asset in Customer Station. Find and figure out the problem. Reactive the inactive customer customers and supply business clue to Sales Function.
DIMENSIONS
All customers in the area
PRINCIPAL ACCOUNTABILITIES
1. Make daily call to customer, check the cylinder holding with customer, including the cylinders, spare part and relevant asset in customer gas station. Input the work report timely. Complete the checking list with customers.
2. Call customer which haven’t purchase from AP for more than three months, learn the reason and update the business information to sales engineer. Follow up the subsequent result, help sales win the business opportunity.
3. Conduct the cycle asset counting by RT NO, promote customer to return cylinder in time. And inquire the customer the reason why didn’t order goods. Feedback the information to Asset Manager and Sales Supervisor.
4. Explore the problem in the process of checking, including the AR status, contract, and other business issues. Provide the findings to Asset Manager and Sales Supervisor.
5. Contact the scheduler and operation team to seek the delivery note when have dispute with customers and contact sales engineer to learn the customer’s status initiatively until it be figured out. And assist sales team to contact Cylinder Holding Adjustment Team modify the cylinder number in SAP.
6. Dispose the asset when investigate failed.
7. Complete other work which hand over by Asset Manager or Sales Supervisor.
JOB REQUIREMENTS
1. Bachelor degree.
2. Familiar with office system, especially Word, Excel and outlook.
3. Strong ability to fit certain stress environment and multiple task required
4. Fluent English is preferred and CET-4 is necessary.
5. Work accurately, carefully and have the responsibility. Have strong ability to solve various problems.
6. Good communication and good team work spirit.
7. The applicant who has customer representative or sales assistant experience is preferred.
公司介绍
2019财年,公司在50个国家和地区的运营销售额达89亿美元,当前市值超过650亿美元,使其成为美国市值***的化工企业。其全球来自不同背景的1万7千多名充满热情、富有才华和忠诚敬业的员工在空气产品公司更高使命的引领下,致力于创造创新的解决方案,助力环境改善,增强可持续发展,并解决客户、社区及全球所面临的挑战。欲获得更多信息,请登陆公司中文网站:****************** 或扫描关注“空气产品公司”中国区官方微信。
Air Products (NYSE:APD) is a world-leading industrial gases company in operation for 80 years. Focused on serving energy, environment and emerging markets, the Company provides essential industrial gases, related equipment and applications expertise to customers in dozens of industries, including refining, chemical, metals, electronics, manufacturing, and food and beverage. Air Products is also the global leader in the supply of liquefied natural gas process technology and equipment. The Company develops, engineers, builds, owns and operates some of the world's largest industrial gas projects, including gasification projects that sustainably convert abundant natural resources into syngas for the production of high-value power, fuels and chemicals.
The Company had fiscal 2019 sales of $8.9 billion from operations in 50 countries and has a current market capitalization of about $65 billion, making it the largest American chemical company by market capitalization. More than 17,000 passionate, talented and committed employees from diverse backgrounds are driven by Air Products’ higher purpose to create innovative solutions that benefit the environment, enhance sustainability and address the challenges facing customers, communities, and the world. For more information, visit ***************.
联系方式
- 公司地址:天津市西青经济开发区民和道15号