南京招聘

Operational
1. Ensure through effective supervision
that all services offered at the Spa are carried out with utmost
professionalism, efficiency and courtesy.
2. Oversee, supervise and monitor all facets of daily operations.
3. Participate and assist in the development of Job Description manuals for each division.
4. Interview, hire, train, supervise and evaluate all supervisors and associate of respective division.
5. Ensure all guests and visitors to Spa leave with a pleasant experience.
6. Maintain and enhance guest satisfaction through effective relations and inter-personal skills.
7. Conduct inspection tour of the facility.
8. Ensure facility is clean and well maintained at all times.
9. Assist subordinates during peak periods and during shortage of manpower.
10. Maintain and promote an atmosphere of tranquility and peace in Spa area at all times.
Financial
1. Participate and assist in the preparation of Annual Department Budget.
2. Ensure that expenses are in line, or below, with Department’s Operational Budget and that costs are strictly controlled.
3. Introduce improvements and adjustment to ensure the facility is cost-effective and profitable.
4. Responsible and accountable for the Profit & Loss of the outlets.
Marketing & Public Relations
1. Attend sales and promotional events as appropriate and as directed.
2. Entertain regular and potential clients.
3. Maximize sales of in-house facility, merchandise display, and program, at all times.
4. Liaise with Head Office, Hotel and Corporate Sales & Marketing Communication departments.
Associate Relations
1. Ensure all subordinates are punctual for duty in correct uniform with name tags on at all times.
2. Ensure all subordinates project a professional image and pleasant disposition to enhance guests experience at all times.

3. Build an efficient and productive team of associates by taking an
active interest in their welfare, safety, training and development, and
through effective counseling.
4. Ensure that all associates have a complete understanding of the Spa Hotel’s policies and procedures, rules and regulations.
5. Conduct orientation program and training courses for new associates and regular “refresher” courses for existing associates.
6. Conduct periodical evaluation of associates’ performance and take appropriate corrective measures for improvements.
7. Interview new associates in liaison with Spa’s Human Resources Department.
8. Propose associates’ annual vacation and schedule Public Holidays off-in-lieu during off-peak periods.
9. Ensure that the facility is adequately man during peak periods and at all times.

10. Take appropriate disciplinary action against offenders who
repeatedly violate company’s rules and regulations, and policies and
procedures.
Training
1. Ensure new associates attend hotel’s orientation program before commencing work in Spa.
2. Ensure that associates are hired according to the requirements and specifications for the appropriate position.
3. Regularly update and improve training to reflect on current industry standards, trends and customers’ expectations.

Administration
1. Ensure that respective division’s monthly and other reports and correspondences are completed and punctually and accurately.
2. Plan and effective schedule associate’s roster to maximize manpower resources.

3. Ensure Spa and related general items supply items are in sufficient
stock, and that their consumption is in line the with business demands.

General
1. Respond actively and quickly to changes in the Spa operatio

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