Mango/芒果服饰 Area Manager/区域经理
芒果服饰（中国）有限公司
- 公司规模：10000人以上
- 公司性质：外资(欧美)
- 公司行业：批发/零售
职位信息
- 发布日期：2015-04-22
- 工作地点：上海
- 招聘人数：1
- 工作经验：5-7年
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：品牌/连锁招商管理 营运主管
职位描述
Area Manager/ Supervisor
区域经理/主管
MISSION
任务
The main objective is to apply the company guidelines in all the stores in your area in order to achieve commercial targets and to increase sales.
主要目标是：在你职责区域内实施公司对于所有店铺的指引，从而实现业务目标，增加销售额。
DUTIES OF THE AREA MANAGER (SUPERVISOR) – Associated tasks
区域经理（主管）的职责——相关任务
A. PEOPLE MANAGEMENT
人员管理
1. To transmit the company culture to the teams of corporate and franchise stores.
1. 向直营和加盟店铺传达公司文化。
2. To collaborate with all the aspects of human resource management-recruitment, trial period, trainings, etc. - of your stores following all local/country laws/legal requirements.
2. 参与你管理的店铺的人力资源管理的各方面——人才招募、试用阶段、培训等，遵循一切地方规定、国家法律规定。
3. To ensure appropriate recruitment and training by Managers to their sales team, monitoring staff retention and absenteeism levels.
3. 确保店长为销售团队进行的人才招募和培训的顺利进行，监督员工考勤以及人才保留情况。
4. To follow up on all aspects of staff development and performance within your area and try to create a basis for future promotions.
4. 在你的管辖范围内，关注员工发展和业绩表现的所有方面，努力为其未来升职创造基础。
5. To ensure awareness and implementation of company Customer Service standards in all your stores.
5. 在你管辖的所有店铺中，确保公司客户服务标准的执行。
6. To assess the progress and development of store managers through appraisals as well as on going communication.
6. 通过评估和经常的交流，对店长的进步和发展做出评估。
7. To propose the salary conditions of the store team to the Coordinator/Country Manager.
7. 向大区经理或国家经理提议店铺团队的薪资情况。
8. To ensure that store managers comply with the local legislation and to supervise the application of internal store regulations in accordance with the company policy.
8. 确保店铺经理遵循地方法律，并依据公司政策，监督店铺内部规章的实施。
9. To promote internal communication and participation among sales teams.
9. 促进销售团队的内部交流和参与度。
10. To ensure that the personal and professional image of the team is in accordance with the standards established by the company.
10. 确保团队的个人形象和专业形象符合公司建立的标准。
11. To supervise and organise store openings/closures in people management terms.
11. 在人员管理方面，监督并组织店铺的开门和关门。
B. BUSINESS MANAGEMENT
业务管理
1. To ensure optimal customer service and compliance with company standards.
1. 确保最佳的客户服务质量，并遵循公司标准。
2. To promote all company targets and help store managers achieve them.
2. 宣传所有公司目标，并帮助店铺经理实现这些目标。
3. To analyse and review (daily/weekly and monthly) sales target.
3. 分析并审核（每日/每周/每月的）销售目标。
4. To plan specific measures in order to ensure that sales targets are implemented and achieved in stores.
4. 为了确保销售目标在店内的实施和实现，制定行动方案。
5. To monitor the management indicators established by the company in your stores and ensure optimum levels are obtained.
5. 在你的店铺中监督公司订立的管理指标，并确保获得最佳水平。
6. To control general expenses and P&L accounts for all your stores to enable a profitable area.
6. 控制管辖区内所有店铺的日用开支以及损益表，从而确保利润率。
7. To be in charge of Staff forecasting to allocated budget given.
7. 根据给到的店铺人员预算进行分配和管理。
8. To continually review all external contracts, (cleaning and security) to ensure you are getting the best competitive rate.
8. 审核所有的外部合同（保洁和安保），从而确保最具竞争力的价格。
9. To communicate any opportunities within your area to country manager and/or Headquarters for other concepts to be introduced into your area.
9. 如有任何机遇，与国家经理以及/或总部交流，从而为你负责的区域引入其他理念。
10. To report to co-ordinator/country manager your area business trade analysis.
10. 向协大区经理或国家经理报告你负责区域的业务分析。
11. To Identify and help implement strategies and initiatives to achieve and exceed business goals.
11. 确定并协助实施策略和行动，从而实现和超额完成商业目标。
12. To ensure good communication with the headquarters.
12. 确保与总部的良好交流。
13. To advise franchisees on all matters related to the optimal management of the store, and to visit franchisees with the frequency established by the company.
13. 对于所有关于店铺优化管理的事宜，向加盟商提供意见，并遵照公司规定，定期走访加盟商店铺。
14. To ensure that franchisees comply with all MANGO procedures.
14. 确保加盟商店铺遵循一切MANGO的流程。
C. PRODUCT AND MERCHANDISING
产品和陈列
1. To ensure all visual presentation directives are implanted and executed to the company requirements -must haves, merchandising cards, technical book, etc.
1. 确保依照公司规定实施和执行所有视觉陈列准则——必备款，仓库陈列卡，陈列手册等。
2. To cope with the VM Supervisor on a weekly basis with the priority of store visits within your area.
2. 与陈列主管合作，每周走访你负责区域中的店铺，这是首要任务。
3. To check and continuously monitor product needs in your stores (including replacement), and transmit this information to the product manager.
3. 检查并始终监督你店铺的需求（包括补货），并将此类信息报告给产品经理。
4. To work to product budgets set each season alongside your product manager.
4. 与你的产品经理合作，制定每季的产品预算。
5. To check the suitability of the collection with the rest of the market (throughout the season).
5. （在整个一季中，）检查服饰系列与市场的契合度。
6. To communicate to your coordinator and product manager any competitor’s pricing/product changes.
6. 与你的大区经理和产品经理沟通任何竞争对手的定价和产品变化。
7. To propose continuous transfers between stores in order to adapt the product to your stores and ensure your area is complying with PICOS requests.
7. 促进店铺之间不断的商品调运，从而让产品适应你的店铺，并确保你负责的区域遵循PICOS规定。
8. To ensure the correct use of security and stock control mechanisms, and to check their implementation on a regular basis.
8. 确保正确使用安保机制和库存管理机制，定期检查其使用和实施。
D. OTHERS
其他
1. To ensure full compliance with the store image with regard to stock replacement, tidiness, furniture layouts, cleaning, lighting and all aspects of general maintenance.
1. 在仓库的补货、保洁、家具布置、照明以及其他一切维护保养时，确保完全遵循店铺形象。
2. To propose to the coordinator possible reforms to be carried out in stores, in addition to possible changes of furniture.
2. 向大区经理提议对店铺的改进意见，以及可能的店铺家具变更。
3. To organize merchandising trainings for the teams in order to keep them regularly updated about all the changes in the rules and standards.
3. 为了让团队时刻了解最新的规章和规定变更，定期组织培训。
ATTITUDE
态度
? Communicates well and is persuasive.
? 善于交流，以理服人。
? Shows initiative and decision-making/problem-solving ability.
? 具有主动性、决策力和解决问题的能力。
? Leads by example and is capable of motivating the team.
? 以身作则，激励团队。
? Acts quickly and is multi-disciplinary.
? 雷厉风行，多面手。
? Is tenacious and can deal with stress.
? 坚韧不拔，面对压力。
? Is enthusiastic, friendly, cordial and polite.
? 活力四射，友善礼貌。
? Ability to listen.
? 善于倾听。
? Prioritisation – optimal use of time.
? 善于安排时间。
? Self-motivating and self-critical.
? 自我激励和自我批评。
? Highly committed.
? 认真负责，一丝不苟。
KNOWLEDGE
知识
? Analysis of management indicators.
? 分析管理指示数据。
? Customer Service Standard and Service Policy.
? 客户服务标准和服务政策。
? Knowledge of the collection and awareness of fashion.
? 对于服饰系列的了解，以及对时尚的敏锐。
? Merchandising Standards.
? 机制标准。
? Product and GDP tools.
? 产品和GDP工具。
? Cash register programme and Pathfinder operation.
? 收银机程序和Pathfinder操作。
? Employment legislation in the region.
? 该区域的雇佣关系立法。
? Previous experience in store management.
? 在店铺管理中的先前经验。
SKILLS
技能
? Leadership qualities – mobilises and motivates the team.
? 领导力——号召和激励团队。
? Remote management ability.
? 远程管理能力。
? Goal oriented – ability to stay focussed on creating winning results
? 着眼于目标——专注于创造成功的绩效。
? Product awareness and commercial orientation.
? 了解产品，从商业化的视角看待问题。
? Organisation, management and planning.
? 组织、管理和策划能力。
? Delegation awareness
? 以身作则。
? Able to analyse and offer solutions.
? 能够分析问题并提供解决方案。
? Reactive – quick solver
? 反应能力——迅速解决问题。
? Communicative and persuasive.
? 善于沟通，以理服人。
? Customer and image-oriented.
? 以客户和形象为首要考虑。
? Ability to adapt – energy and speed.
? 适应力强——活力四射，效率至上。
区域经理/主管
MISSION
任务
The main objective is to apply the company guidelines in all the stores in your area in order to achieve commercial targets and to increase sales.
主要目标是：在你职责区域内实施公司对于所有店铺的指引，从而实现业务目标，增加销售额。
DUTIES OF THE AREA MANAGER (SUPERVISOR) – Associated tasks
区域经理（主管）的职责——相关任务
A. PEOPLE MANAGEMENT
人员管理
1. To transmit the company culture to the teams of corporate and franchise stores.
1. 向直营和加盟店铺传达公司文化。
2. To collaborate with all the aspects of human resource management-recruitment, trial period, trainings, etc. - of your stores following all local/country laws/legal requirements.
2. 参与你管理的店铺的人力资源管理的各方面——人才招募、试用阶段、培训等，遵循一切地方规定、国家法律规定。
3. To ensure appropriate recruitment and training by Managers to their sales team, monitoring staff retention and absenteeism levels.
3. 确保店长为销售团队进行的人才招募和培训的顺利进行，监督员工考勤以及人才保留情况。
4. To follow up on all aspects of staff development and performance within your area and try to create a basis for future promotions.
4. 在你的管辖范围内，关注员工发展和业绩表现的所有方面，努力为其未来升职创造基础。
5. To ensure awareness and implementation of company Customer Service standards in all your stores.
5. 在你管辖的所有店铺中，确保公司客户服务标准的执行。
6. To assess the progress and development of store managers through appraisals as well as on going communication.
6. 通过评估和经常的交流，对店长的进步和发展做出评估。
7. To propose the salary conditions of the store team to the Coordinator/Country Manager.
7. 向大区经理或国家经理提议店铺团队的薪资情况。
8. To ensure that store managers comply with the local legislation and to supervise the application of internal store regulations in accordance with the company policy.
8. 确保店铺经理遵循地方法律，并依据公司政策，监督店铺内部规章的实施。
9. To promote internal communication and participation among sales teams.
9. 促进销售团队的内部交流和参与度。
10. To ensure that the personal and professional image of the team is in accordance with the standards established by the company.
10. 确保团队的个人形象和专业形象符合公司建立的标准。
11. To supervise and organise store openings/closures in people management terms.
11. 在人员管理方面，监督并组织店铺的开门和关门。
B. BUSINESS MANAGEMENT
业务管理
1. To ensure optimal customer service and compliance with company standards.
1. 确保最佳的客户服务质量，并遵循公司标准。
2. To promote all company targets and help store managers achieve them.
2. 宣传所有公司目标，并帮助店铺经理实现这些目标。
3. To analyse and review (daily/weekly and monthly) sales target.
3. 分析并审核（每日/每周/每月的）销售目标。
4. To plan specific measures in order to ensure that sales targets are implemented and achieved in stores.
4. 为了确保销售目标在店内的实施和实现，制定行动方案。
5. To monitor the management indicators established by the company in your stores and ensure optimum levels are obtained.
5. 在你的店铺中监督公司订立的管理指标，并确保获得最佳水平。
6. To control general expenses and P&L accounts for all your stores to enable a profitable area.
6. 控制管辖区内所有店铺的日用开支以及损益表，从而确保利润率。
7. To be in charge of Staff forecasting to allocated budget given.
7. 根据给到的店铺人员预算进行分配和管理。
8. To continually review all external contracts, (cleaning and security) to ensure you are getting the best competitive rate.
8. 审核所有的外部合同（保洁和安保），从而确保最具竞争力的价格。
9. To communicate any opportunities within your area to country manager and/or Headquarters for other concepts to be introduced into your area.
9. 如有任何机遇，与国家经理以及/或总部交流，从而为你负责的区域引入其他理念。
10. To report to co-ordinator/country manager your area business trade analysis.
10. 向协大区经理或国家经理报告你负责区域的业务分析。
11. To Identify and help implement strategies and initiatives to achieve and exceed business goals.
11. 确定并协助实施策略和行动，从而实现和超额完成商业目标。
12. To ensure good communication with the headquarters.
12. 确保与总部的良好交流。
13. To advise franchisees on all matters related to the optimal management of the store, and to visit franchisees with the frequency established by the company.
13. 对于所有关于店铺优化管理的事宜，向加盟商提供意见，并遵照公司规定，定期走访加盟商店铺。
14. To ensure that franchisees comply with all MANGO procedures.
14. 确保加盟商店铺遵循一切MANGO的流程。
C. PRODUCT AND MERCHANDISING
产品和陈列
1. To ensure all visual presentation directives are implanted and executed to the company requirements -must haves, merchandising cards, technical book, etc.
1. 确保依照公司规定实施和执行所有视觉陈列准则——必备款，仓库陈列卡，陈列手册等。
2. To cope with the VM Supervisor on a weekly basis with the priority of store visits within your area.
2. 与陈列主管合作，每周走访你负责区域中的店铺，这是首要任务。
3. To check and continuously monitor product needs in your stores (including replacement), and transmit this information to the product manager.
3. 检查并始终监督你店铺的需求（包括补货），并将此类信息报告给产品经理。
4. To work to product budgets set each season alongside your product manager.
4. 与你的产品经理合作，制定每季的产品预算。
5. To check the suitability of the collection with the rest of the market (throughout the season).
5. （在整个一季中，）检查服饰系列与市场的契合度。
6. To communicate to your coordinator and product manager any competitor’s pricing/product changes.
6. 与你的大区经理和产品经理沟通任何竞争对手的定价和产品变化。
7. To propose continuous transfers between stores in order to adapt the product to your stores and ensure your area is complying with PICOS requests.
7. 促进店铺之间不断的商品调运，从而让产品适应你的店铺，并确保你负责的区域遵循PICOS规定。
8. To ensure the correct use of security and stock control mechanisms, and to check their implementation on a regular basis.
8. 确保正确使用安保机制和库存管理机制，定期检查其使用和实施。
D. OTHERS
其他
1. To ensure full compliance with the store image with regard to stock replacement, tidiness, furniture layouts, cleaning, lighting and all aspects of general maintenance.
1. 在仓库的补货、保洁、家具布置、照明以及其他一切维护保养时，确保完全遵循店铺形象。
2. To propose to the coordinator possible reforms to be carried out in stores, in addition to possible changes of furniture.
2. 向大区经理提议对店铺的改进意见，以及可能的店铺家具变更。
3. To organize merchandising trainings for the teams in order to keep them regularly updated about all the changes in the rules and standards.
3. 为了让团队时刻了解最新的规章和规定变更，定期组织培训。
ATTITUDE
态度
? Communicates well and is persuasive.
? 善于交流，以理服人。
? Shows initiative and decision-making/problem-solving ability.
? 具有主动性、决策力和解决问题的能力。
? Leads by example and is capable of motivating the team.
? 以身作则，激励团队。
? Acts quickly and is multi-disciplinary.
? 雷厉风行，多面手。
? Is tenacious and can deal with stress.
? 坚韧不拔，面对压力。
? Is enthusiastic, friendly, cordial and polite.
? 活力四射，友善礼貌。
? Ability to listen.
? 善于倾听。
? Prioritisation – optimal use of time.
? 善于安排时间。
? Self-motivating and self-critical.
? 自我激励和自我批评。
? Highly committed.
? 认真负责，一丝不苟。
KNOWLEDGE
知识
? Analysis of management indicators.
? 分析管理指示数据。
? Customer Service Standard and Service Policy.
? 客户服务标准和服务政策。
? Knowledge of the collection and awareness of fashion.
? 对于服饰系列的了解，以及对时尚的敏锐。
? Merchandising Standards.
? 机制标准。
? Product and GDP tools.
? 产品和GDP工具。
? Cash register programme and Pathfinder operation.
? 收银机程序和Pathfinder操作。
? Employment legislation in the region.
? 该区域的雇佣关系立法。
? Previous experience in store management.
? 在店铺管理中的先前经验。
SKILLS
技能
? Leadership qualities – mobilises and motivates the team.
? 领导力——号召和激励团队。
? Remote management ability.
? 远程管理能力。
? Goal oriented – ability to stay focussed on creating winning results
? 着眼于目标——专注于创造成功的绩效。
? Product awareness and commercial orientation.
? 了解产品，从商业化的视角看待问题。
? Organisation, management and planning.
? 组织、管理和策划能力。
? Delegation awareness
? 以身作则。
? Able to analyse and offer solutions.
? 能够分析问题并提供解决方案。
? Reactive – quick solver
? 反应能力——迅速解决问题。
? Communicative and persuasive.
? 善于沟通，以理服人。
? Customer and image-oriented.
? 以客户和形象为首要考虑。
? Ability to adapt – energy and speed.
? 适应力强——活力四射，效率至上。
公司介绍
芒果（MANGO）是一家设计、生产并销售服装和配饰的跨国时尚品牌。现在，我们有四个不同的系列：女装、男装、童装和大码服装。我们的总部在巴塞罗那，在100多个城市有超过2000家店铺，并有超过10000名员工。
我们拥有一个富有动感、积极向上，能够适应并推行改革的灵活的团队。如果你喜欢承担职责，分享经验并发展专业技能，那么你就是我们的一员了！诚邀你加入MANGO团队并帮助我们实现我们共同的目标：在世界每个城市展示我们的风采！
We are a fashion multinational brand which designs, manufactures and markets clothing and accessories. Currently we have four different lines: Woman, Man, Kids and Violeta by MANGO. We have a store network of over 2500 stores in 105 countries with more than 13000 employees working in our stores and our headquarter is in Barcelona.
The secret of our company is having a motivated and flexible team that is able to adapt to and promote changes. If you like taking responsibility, sharing skills and developing professionalism, then you are one of us. Join the MANGO team and help us achieve our common goal: to be present in every city in the world.
我们拥有一个富有动感、积极向上，能够适应并推行改革的灵活的团队。如果你喜欢承担职责，分享经验并发展专业技能，那么你就是我们的一员了！诚邀你加入MANGO团队并帮助我们实现我们共同的目标：在世界每个城市展示我们的风采！
We are a fashion multinational brand which designs, manufactures and markets clothing and accessories. Currently we have four different lines: Woman, Man, Kids and Violeta by MANGO. We have a store network of over 2500 stores in 105 countries with more than 13000 employees working in our stores and our headquarter is in Barcelona.
The secret of our company is having a motivated and flexible team that is able to adapt to and promote changes. If you like taking responsibility, sharing skills and developing professionalism, then you are one of us. Join the MANGO team and help us achieve our common goal: to be present in every city in the world.
联系方式
- Email：yue.shen@mango.com
- 公司地址：地址：span上海市徐汇区淮海中路999号上海环贸广场iAPM