南京招聘

Responsibilities:
? Provides technical assistance on company products to customers of medium to large size, scope, and/or political complexity - via phone, email and/or remote access.
? Performs advanced problem analysis and isolates problems of moderate to high complexity, with little instruction from team leads and/or management.
? Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
? Publishes articles on moderately complex technical support issues in company's online knowledgebase, and reviews others' articles
? Documents cases, recommendations, and resolutions clearly in the CRM system, takes ownership of hot and/or more political cases escalated from less senior engineers
? May participate to weekend follow the fun coverage and occasionally conduct onsite mission.

Qualifications:
? Demonstrates deep technical understanding in a core company product line and foundational Windows technologies
? Obtains advanced company certification within 1 year of service. Obtains basic major vendor third party certifications.
? Strong understanding of company mission and corporate objectives and ability to apply this knowledge within company and for customer facing issues.
? Full knowledge of support processes and escalation paths
? Ability to work on multiple issues and prioritize work accordingly to business processes
? Can do attitude with a strong will to lead by example
? Ability to identify major concerns from the field and relay those concerns to management in an appropriate manner

Requirements:
? Must possess a Bachelor of Science in Computer Information Systems or equivalent experience.
? Must have at least two years of experience in a technical customer support environment or field experience.
? The individual must have at least 1 year experience with Windows Active Directory technologies in an Enterprise environment.
? Must possess a familiarity and deep understanding of PC operating system knowledge.
? Company certified Administrator is preferred.
? Windows Debugging and assembly analysis skills is a strong plus.

If you are interest in this position, pls send your CV both in English & Chinese with photo to: chairconsultant@gmail.com. Thanks!

Chair Enterprise Consultants Co., Ltd. is one of the top management consulting and is a provider of mid- to senior-level executives and professional search and selection consulting services in the field of Electrical, FMCG, Chemical and Pharmaceutical industries in Great China (Including Hong Kong). We have carried out successful executive search assignments in a wide range of disciplines for our multinational clients and candidates; we genuinely respect their needs and their aspirations.

Currently, on behalf of a number of reputable international companies, we are now to seek for candidates to fill following vacancies. If you are interest in this opportunity, please forward your resume together with a recent photo and the expected salary by email.

e-mail address: resume@chair-cec.com