Customer Service 客户服务- 南京 NKG
上海得斯威国际货运有限公司
- 公司规模:1000-5000人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2014-08-18
- 工作地点:南京
- 招聘人数:1
- 工作经验:3-4年
- 学历要求:大专
- 语言要求:英语良好
- 职位月薪:面议
- 职位类别:船务/空运陆运操作 货运代理
职位描述
General Responsibilities:
Support Sales/RDM/BDM internally Communicate with customers externally ,maintain customer relationship Improve service level to retain existing business Develop new business from existing customer within assigned portfolio Weekly and monthly report
Detailed work:
Support Sales/RDM/BDM internally: Quotation - Receive and prepare price/quote requests with clear instructions/guidelines from Sales/RDM/BDM. - Ensure incoming inquiries are handled correctly according to general quality standards of the department - Make quotation in EDI -
1. Attending inquiry - Take action within 1 hour to send inquiry to internal operation, overseas colleague once receive inquiry from customer/sales/RDM/BDM
2. Following up the inquiry - For door to port/port to door/door to door inquiry, make sure to receive costs within 24 hours after inquiry sent to internal operation or overseas colleague - For port to port inquiry, get the cost from RMS within 1 hour. 3. Send quotation to customer by email - For port to port shipment, quotation should be sent customer formal quotation within 12 hours; - For door to door/port to door/door to port shipment, quotation should be sent to customer formal quotation within 24 hours.
If need more time, please advise customer at first. - Call customer to make sure that they received the quotation in time and try to get comments by return.
Communication with overseas network for rate inquires, POD(If required), etc ? Follow up routing order / instruction / IOP from Inside sales Protect customer database. Assist in managing and maintaining EDI customer codes. Prepare the documents for renewed credit agreement application.
Support Sales/RDM/BDM internally Communicate with customers externally ,maintain customer relationship Improve service level to retain existing business Develop new business from existing customer within assigned portfolio Weekly and monthly report
Detailed work:
Support Sales/RDM/BDM internally: Quotation - Receive and prepare price/quote requests with clear instructions/guidelines from Sales/RDM/BDM. - Ensure incoming inquiries are handled correctly according to general quality standards of the department - Make quotation in EDI -
1. Attending inquiry - Take action within 1 hour to send inquiry to internal operation, overseas colleague once receive inquiry from customer/sales/RDM/BDM
2. Following up the inquiry - For door to port/port to door/door to door inquiry, make sure to receive costs within 24 hours after inquiry sent to internal operation or overseas colleague - For port to port inquiry, get the cost from RMS within 1 hour. 3. Send quotation to customer by email - For port to port shipment, quotation should be sent customer formal quotation within 12 hours; - For door to door/port to door/door to port shipment, quotation should be sent to customer formal quotation within 24 hours.
If need more time, please advise customer at first. - Call customer to make sure that they received the quotation in time and try to get comments by return.
Communication with overseas network for rate inquires, POD(If required), etc ? Follow up routing order / instruction / IOP from Inside sales Protect customer database. Assist in managing and maintaining EDI customer codes. Prepare the documents for renewed credit agreement application.
公司介绍
As a world-leading supplier of transport and logistics , DSV has offices in more than 90 countries all over the world and an international network of partners and agents, which makes DSV a truly global player offering services worldwide. By our professional and advantageous overall solutions, the approx. 75,000 DSV employees recorded worldwide annual revenue of 18 billion USD for 2020, ranking among the top 5 international freight forwarders.
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构,全球员工超过75,000人。 通过我们与合作伙伴以及代理商合作为世界各国客户提供服务,巩固了得斯威作为国际性公司的地位。 凭借其专业和全面的服务,2020年的年营业额达到180亿美元, 位居世界货运行业前五名。
DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工,分支机构分布在华北,华中和华南的20多个城市。
DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案,并结合了全球以及当地的专业能力,使得斯威成为中国以及全球客户的专业物流合作伙伴。
If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求,得斯威诚邀具备相关资质的人员加入到我们的团队中,同时,我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
公司地址:上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼
作为全球首屈一指的全球运输和物流供应商, 得斯威在全世界有超过90个国家拥有自己的公司和办事机构,全球员工超过75,000人。 通过我们与合作伙伴以及代理商合作为世界各国客户提供服务,巩固了得斯威作为国际性公司的地位。 凭借其专业和全面的服务,2020年的年营业额达到180亿美元, 位居世界货运行业前五名。
DSV China was established in May 2001Now we have over 3,000 dedicated team members across more than 20 cities in North/Central/South China
得斯威中国于2001年5月成立。目前中国已经有3,000多名优秀员工,分支机构分布在华北,华中和华南的20多个城市。
DSV China is providing our clients with a full scope of transport solutions, combining global capability with local expertise which positions DSV perfectly to be the chosen professional logistics partner for our customers, here in China, as well as in the rest of the World.
得斯威中国向我们的客户提供全方位的运输方案,并结合了全球以及当地的专业能力,使得斯威成为中国以及全球客户的专业物流合作伙伴。
If you want to know more information about DSV, welcome to visit our website.
To achieve our long development goals and meet our growing business requirements in China, DSV is looking for you to join our team. Competitive remuneration and professional career development path will be offered to the highly qualified candidates.
为了满足我们在中国的长期发展目标以及快速的业务需求,得斯威诚邀具备相关资质的人员加入到我们的团队中,同时,我们也将为优秀的候选人提供有竞争力的报酬以及专业的职业发展路径。
公司地址:上海市长宁区长宁路1193号来福士办公楼3座8、9、15、16楼
联系方式
- Email:hr@cn.dsv.com
- 公司地址:长宁区长宁路1193号长宁来福士广场写字楼三座5、8、9、15楼和一座39楼 (邮编:200051)
- 电话:15026627830