南京招聘

Position Description:
1. Focused on Post sale technical field support to all customers;

2. Involvement in and responsibility for on-site installation, customer training, education and/or troubleshooting on QIAGEN solutions, including consumables, instrumentation and applications in all markets. Some repair work may be required;

3. Contribute to achieving and maintaining regulatory compliance, performing IQ/OQ;

4. Develop and maintain highest possible level of technical knowledge and networking;

5. Maintain medium level knowledge of automation / instrumentation and related applications;

6. Provide second –tier support for Sales and Technical Support by performing trainings, seminars for internal and external customers;

7. Maintain and develop positive relationships with customers;

8. Assist in the development and maintenance of reference customers;

9. Maintaining highest customer satisfaction;

10. Actively promote QIAGEN products including Service and Support products and assist in exceeding revenue targets;

11. Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, and the relevant databases to input information that will increase effectiveness;

12. Give active feedback to Sales, Marketing, Global Product Support, Global Training and your team/management;

13. Manage effective available time and resources;

14. Provide cross-border/district/region support when required;

15. Positively represent QIAGEN in front of the customer, be a good example;

16. Ability to lift ~50lb or 25kgs;

17. Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3;

18. On-time expense report completion and submission;

Position Requirements:
1. At least University degree in Biomedical Engineering, Biological Science or equivalent experience., preferable Automation experience and Master Degree;

2. Preferable minimum of 1 years service and support experience in a comparable position within the after sales service business;

3. Comprehensive technical knowledge and understanding of QIAGEN and/or competitor products for all market segments;

4. Very good communication skills;

5. Written and verbal English language communication skills, additional languages highly desirable;

6. Ability to follow business processes and give feedback;

7. Ability to work both independently and in a structured working environment;

8. Previous experience in Biotech or Clinical lab environment is a plus;

9. Proven work experience in developing customer relationships;

10. Good interpersonal skills;

11. Ability to work both independently and in a structured working environment;

12. Extensive travel required (75% and up)

QIAGEN is the leading provider of sample and assay technologies. Sample technologies are used to isolate DNA, RNA and proteins from any biological sample. Assay technologies are then used to make specific target biomolecules, such as the DNA of a specific virus, visible for subsequent analysis.
We have developed more than 500 consumable products and automated solutions. We are the market leader in academic research markets, to leading pharmaceutical and biotechnology companies, to molecular diagnostics laboratories as well as applied testing markets such as forensics, animal or food testing, and pharmaceutical process control.
QIAGEN employs more than 3,900 people in over 35 locations worldwide.

QIAGEN公司在全球35个国家，有着超过3900名员工和一支国际化的管理队伍。行业领先的技术使我们在未来能够持续成长和保持领先地位。
我们致力于全球生物技术市场。我们有着全球网络，代理商服务国家超过42个。同客户的紧密联系使得我们能够不断保持处于技术前沿，不断满足市场需求，不断完善我们产品发展系统。
从1986年以来，我们已经完善和上市了许多科研产品和工业的产品，应用于核酸纯化技术等方面，如：生命科学研究，基因组研究，基因药物发现，核酸分子诊断，基因疫苗和基因治疗市场等。核酸纯化市场的快速发展促使我们不断完善核酸纯化技术。