南京招聘

Systems Administrator, Managed Hosting

The Systems Administrator, Managed Hosting role within Merkle is responsible for providing Tier 2 support for infrastructure within the Merkle Managed Hosting environment. The Systems Administrator must be able to assess the scope and impact of incidents and services requests and respond with an appropriate sense of urgency following all applicable policies and procedures, keep up to date on industry trends and deliver the highest level of customer service possible. Candidates will work in a team setting, sharing information, collaborating and assisting other team members. Candidate must possess a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to be part of a larger team and engage with broad Corporate IT challenges and initiatives.

The Systems Administrator reports to the Manager, Managed Hosting or Associate Director, Managed Hosting. The role will work with a team of geographically distributed Merkle staff and contract employees.

Essential Tasks and Responsibilities:

· Troubleshooting and technical support of enterprise-class systems, with regard to ITIL/ITSM processes/practices while maintaining compliance with all company policies, procedures and standards.

· Provide incident and service request support for assigned Information Technology platforms which include Windows Server, LINUX, Storage, Networking and Virtual Environments

· Plan, coordinate and execute change management activities.

· Ensure that all solutions are aligned with IT standards and best practices.

· Identify areas in need of improvement and develop a solution which addresses those needs.

· Provide high level of customer service to all levels of the organization.

· Manage and prioritize multiple incidents and service requests while adapting to changing business conditions.

· Document standard operating procedures for repeatable tasks

· Provide input to automation efforts.

· Act as an escalation point for incidents and service requests not resolved in the Tier 1 organization.

· Provide on-call and after-hours support as required.

· Uphold and promote Merkle’s core values and culture

Measures of Success:

· Maintain a high level of customer service.

· Demonstrate the ability to work as part of a team and share knowledge with team members.

· Successfully resolve technical incidents/service requests within SLA/OLA timeframe with a high level of quality, escalating where appropriate.

· Positive recognition as noted on Employee and Customer satisfaction surveys, completed on a periodic basis.

Skills/Requirements:

· Expertise with Windows Server and/or Red Hat Enterprise Linux operating system environments

· Expertise with rack mount and blade server platforms, preferably HP ProLiant and Dell PowerEdge

· Demonstrate an understanding of storage platforms (SAN/NAS/DAS) and associated management technologies, such as RAID and LVM.

· Demonstrate an understanding of VMware vSphere and Citrix XenApp/XenDesktop

· Demonstrate an understanding of directory and authentication services, such as Active Directory, LDAP, and Kerberos.

· Demonstrate an understanding of web and application platforms, such as IIS or Apache and JBoss

· Basic understanding of network topology and associated technologies

· Experience with scripting languages, such as PowerShell/vbScript or BASH/Perl.

· Troubleshooting techniques and problem solving skills.

· Understanding of enterprise infrastructure concepts and standard operating procedures.

· Ability to learn new skills, techniques, and responsibilities.

· Proactive, upbeat and collaborative communication style, with the ability to be direct, tactful, and transparent.

Education and Experience:

· 5+ years of systems administration experience, preferably in a 24/7 enterprise environment.

· Bachelor’s degree in Information Systems, or equivalent experience.

· MCITP/MCSE or RHCSA certifications highly desired.

· ITIL experience and certification highly desired.

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。