南京 [切换城市] 南京招聘南京销售行政及商务招聘南京销售行政经理/主管招聘

客服主管-Customer Service Supervisor

浩亭(珠海)制造有限公司上海分公司

  • 公司规模:50-150人
  • 公司性质:外资(欧美)
  • 公司行业:机械/设备/重工  仪器仪表/工业自动化

职位信息

  • 发布日期:2014-07-16
  • 工作地点:南京
  • 招聘人数:1
  • 工作经验:五年以上
  • 学历要求:本科
  • 语言要求:英语
    普通话
  • 职位月薪:面议
  • 职位类别:客服主管(非技术)  销售行政经理/主管

职位描述

Reporting Line: Direct reporting to Customer Service Manager


Job responsibilities
- Key responsibilities :
o The position is an integral position within the supply chain of the company and fulfills various control and guardian roles.
o Responsible for sales administration, answer enquiry, tele-prospecting, quota-tion, contract, project coordination and order processing
o Responsible for execute and implement the company's service standard
o Ensure the end-to-end sales and procurement activities, including margin con-trol, credit application, customer orders and inventory management are per-forming as per the company policies
o Ensure to achieve the target HVA-O, service level and inventory turn
o Monitor of procurement activities and inventory status
o To handle customer complaints and trouble shooting
o Advising the customers on product configuration, catalogue support, HARKIS support etc
o Customer visits or business trip are required

- Main Tasks :
1. To effectively manage customer orders
a. Daily AC margin control.
b. Purchases goods through SAP the same day as customers required.
c. Confirm the delivery lead time and draw the order confirmation to related customer service.
d. Prepare shipping advice and order status report on a weekly basis.
e. To prepare a weekly report of all overdue backlog orders, explain the status, reasons and solution.

2. To intimately support key accounts with CS
a. To coordinate the key account orders, analyse their requirements and pre-pare the stock requisition / sample order according to sales.
b. To support the Business Manager to apply for credit application.
c. To help the Finance Department to check their funds on account and ad-vise sales reclaim.
d. Updating their special transfer price application.

3. To monitor logistics control carefully
a. To arrange shipping requests from customers according to shipping advice report from Zhuhai/HK.
b. Monitor the level of inventory in our Zhuhai and HK warehouse.
c. To check non-moving stock monthly and prepare suggestion to the man-agement.
d. To monitor the status of order in take/order on hand/billing monthly.
e. To prepare weekly business report direct to concern management


Requirements

- Diploma or equivalent in Supply Chian/Logistics management or Business Administration
- Possess basic industrial products or components is preferrable.
- At least 4 years relevant working experience preferably in multinational companies.
- Able to demonstrate excellent communication and interpersonal skills and with good analytical mind, willing to learn, supportive, detailed, organized and presentable.
- Good command of Microsoft Word, Excel, Access and experience in using SAP is an advantage
- Fluent in speaking and writing of English is essential.

公司介绍

The HARTING technology group is a globally operating, market leading company in the development and manufacture of electrical and electronic connector technologies and automated goods management. Employing around 3,200 members of staff at 32 subsidiaries worldwide and 10 manufacturing locations, HARTING is a long established player on global markets. To support our rapid business growth, we are looking for a high caliber candidate to fill the following position in our China office.

HARTING科技集团是一家在开发和制造电气及电子连接器技术和自动化产品管理方面处于市场领先的全球运营的公司。目前HARTING科技集团拥有3200个员工分布在世界各地的32个分支机构及10个生产基地。 为了配合快速的业务增长,我们正在寻找高素质的人才以填补在中国国内的空缺职位。

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