南京招聘

Responsibilities:

1. Define regional service center annual work plan

2. Achieve regional service center performance target, realize the service revenue goal

3. Optimize the service process, improve the work efficiency, quality and reduce the service cost

4. Coach service center managers to improve management performance

5. Visit service center, enhance on-site management

6. Improve the service network and response speed

7. Handle critical issues

8. Participate in service related projects

9. Other jobs arranged by direct supervisor

Report to Director of Service Department, Customer Service Company

Requirements:

1. Bachelor degree and above

2. Over 5 years experience in service management, multinational company experience, 2 years project experience

3. Good team management skills,

4. Good English, both oral and written English, good computer skills.

博西华家用电器服务江苏有限公司承担博西家电集团在中国的品牌管理与品牌发展，以及售后服务工作。目前我公司同时承担西门子、博世、嘉格纳和康西达品牌家电产品服务工作。自西门子家电进入中国市场至今，经过十余年的服务组织和网络建设，已经建立了高效的管理组织和由遍布全国的30家厂方直属服务中心，116家厂方直属服务站，600余家特约维修网点服务网络。专业的服务队伍，快速响应客户需求；依托来自欧洲的客户服务管理软件，呼叫中心为客户提供全年7X24小时的热线服务；1家全国中心配件库，30家区域配件库，有效保证配件供应；服务跟踪回访制度，持续改进服务质量。来自欧洲，服务全球。
Jiangsu Bosch and Siemens home appliance sales company CO, Ltd. takes on the brand management and development of BSH and the work of sales and customer service in China. At present we provide service for Siemens, Bosch, Gaggenau and Constructa. Since Siemens home appliance launched China 10 years ago, we have set up an efficient service organization and national wide service net which includes 30 service centers, 116 service shops and 600 contract partners. With professional service team, we manage to meet our customer needs in time; Depending on the CRM system from Europe perfects our 24 hotline service; One centralized spare parts warehouse nationwide and 30 local warehouses ensure an efficient spare parts supply; Call back and survey system keeps on improving our service quality. Come from Europe, Service for the world.