南京招聘

PURPOSE OF THE JOB
I am the customers’ voice in my store. I influence my team and colleagues by showing them how we can work together to make a better shopping experience for all our customers. My driving passion is to create an enjoyable and successful shopping experience in my store and encourage our customers to return more frequently, and buy more over time.
I actively work towards fulfilling the four tasks of the store:
to act as a highly efficient, and staffed, sales mechanism.
to show home furnishing solutions full of inspiring home furnishing ideas.
to serve as a well-qualified home furnishing specialist.
to provide a day out for the whole family.

ASSIGNMENT Customers
I lead and manage my team and work with colleagues to understand our local competitor service offers, our customers’ shopping behaviours and their living situations, and use these insights to improve our customers’ shopping experience.
My priority is to work with my team to secure an easy buying process that will make it easy and convenient for our customers to shop at all times throughout the day and encourage repeat visits to the store.
I ensure all the IKEA shopping tools are in place, in the right quantity and functioning effectively.
I work with my team and other functions to promote and encourage a customer-focused culture throughout the store to ensure we are first choice for home furnishings and destination for the whole family.
I always look at our store through the eyes of our customers and walk the shop floor during different times throughout the trading day. I use this opportunity to talk to my co-workers, giving input and encouraging their feedback.
I regularly meet with our customers to learn from their experiences, ideas and views in order to improve the home to home shopping experience.
I analyse feedback from our customers and work with my team and other functions to make improvements to our customers’ shopping experience by securing an easy buying process throughout the store.
I ensure within our store we take a responsible, understanding and friendly approach to customer complaints using the generous return policy in our country, to handle both effectively and efficiently.

Common retail competence profile 2 © Inter IKEA Systems B.V. 2012
I ensure fast and easy payment processes in my store.
I take responsibility for ensuring customer guidance throughout the store is clear and up-to-date, and use customer feedback to implement changes that reflect their changing needs.
I ensure we build strong customer relations over time by optimising the potential of our loyalty programs.
I monitor waiting times and work closely with my team and other functions to improve scheduling throughout the store to reduce waiting times. I also have solutions in place to handle unexpected increases in waiting time.
I work with my team and the store team to ensure they make the total store experience family friendly and understand the positive impact this has on our business.
I use the knowledge and expertise of my country customer relations manager to support me in making improvements to our customers’ satisfaction.
I collect, analyse customer data and draw conclusions and share them with my country customer relations manager, other store customer relations managers in my country and my colleagues in the store to secure improvements to our long-term customer satisfaction.
I ensure our store is always a safe and secure environment for visitors and co-workers.

People
I provide an inspiring and motivating direction for my co-workers and engage them fully in the tasks of becoming leaders in Life at Home and generating sales growth.
I create an environment where the IKEA culture is strong and where the diversity of our customers and co-workers is valued.
I recruit my team through IKEA values by identifying what skills are needed to get the job done as well as what motivations and capabilities will compliment my existing team.
I ensure my managers have the right number of co-workers in the right place at the right time to run their areas successfully.
I am committed to the development of my team and together we agree individual personal development plans, which reflect their business and personal development needs. I support them in achieving these plans.
I delegate responsibility to my team to help them grow and develop, according to their individual ability and experience.
I create an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues.
I secure the training of my team to ensure they are well informed, customer- and commercially-focused, and support our customers’ total shopping experience. I secure customer-focused training throughout the store to ensure co-workers have the appropriate skills and behaviours to meet and support our customers in the best possible way.
I actively promote the IKEA social and environmental commitment and work with my team to understand how, together, we can contribute to sustainability.
I actively lead and ensure that I have in place a living succession plan.
I set clear goals and expectations and make time to follow them up with my team.
I reward good performance and take action to improve poor performance.
I take an active role in the store management team and share my knowledge and experience, and encourage others to do the same in order to maximise our impact on our customers and business.
I work with my country customer relations manager and other store customer relations managers, to share ideas for improving our customer satisfaction and profitability.
I am responsible for my own development and look to my manager and my matrix manager for support in improving my competences.

Qualification:

Experience of working in a customer-focused successful service industry, responsible for managing a large team. Experience of customer-focused role in the IKEA store
Proven ability to understand cause and effect of decisions

Interest in home furnishing as well as a curiosity about people’s life at home
Problem solving experience
Experience of setting and implementing action plans, setting budgets and following up goals Proven record of consistently meeting agreed budgets and goals, and working on plans in excess of one year.
Understand profit and loss and how to affect its result through their actions
Ability to prioritise and organise own work and the work of others in order to make the most efficient use of time available
A passion for getting the best for the customer
Experience of resolving customer complaints, resolving conflict and creating a win-win outcome
Ability to set expectations and provide clear direction – goal setting Experience of working as a coach and trainer
Ability to communicate confidently and clearly in English
Able to engage your audience and create a passion for your goal.
Experience of adapting to a preferred style of working to get the best out of all the team (situational leadership)
Ability to confront and manage poor performance
Experience of taking commercial decisions based on local market information
Computer literate Computer proficient
Ability to quickly develop knowledge of the local market and business conditions
Self-reliant and motivated with proven ability to work as part of a larger team Ability to influence in a matrix organisation
Ability to read and understand written English Ability to communicate confidently and clearly in English
Analytical and numerical skills

我们相信，家是世界上最重要的地方！
IKEA宜家于1943年由其创始人英格瓦·坎普拉德(Ingvar Kamprad)在瑞典创立。历经半个多世纪的发展，如今它已在全世界拥有346家商店。宜家分别于1998年，1999年，2005年、2006年、2008年、2009年、2010年、2011年、2012年和2013年在上海，北京，广州、成都、深圳、南京、大连、沈阳、天津和无锡，宁波，上海宝山建立了13家商店。宜家一贯以“为大众创造更美好的日常生活，提供种类繁多、美观实用，老百姓买得起的家居用品”为自己的经营理念。
如果你也对家居行业充满热情，赶快加入我们宜家南京商场吧！

IKEA is a home furnishings company with Swedish origins founded in 1943 by Ingvar Kamprad. The vision of the company is to ‘create a better everyday life for the many people.’ The business idea is to offer a wide range of well-designed, functional home furnishings at prices so low that as many people as possible will be able to afford them. IKEA has a total of 346 stores worldwide, of which 40 stores are owned and run by franchisees outside the IKEA Group. The IKEA stores welcome a total of 655 million visitors during a year. More information is available on www.ikea.com