南京招聘

Position: eDetailing Software Administrator
Band: Contractor
Reporting to: IM Ass. Director / BRM
Location: Shanghai

Major Responsibilities:

? User account administration of eDetailing software, including add / delete / modify user accounts and user groups.
? eDetailing content management. Work closely with Marketing, Medical & Content vendor to manage new / updated contents. Communicate to end users when new / updated content is ready.
? Managing and maintaining eDtailing software usage reporting system. Provide support to key stakeholders when requests are raised in term of the reporting system.
? Monitoring hardware inventory and evaluating business demands to ensure enough hardware is purchased.
? Problem ticket handling and 2nd level support. Monitoring ticket system and handle user problem tickets in a timely manner.
? Liaison with software vendor to resolve issues that could not be handled locally.
? Tablet and eDetailing software training / training material update.
? Administration and maintenance of Sharepoint site.
? Support to the new projects on tablet computers.


Qualification:

? Bachelor degree or above, major in Informative Management
? Database management experience will be a plus
? Proficiency in both written and spoken English

Competency:

? In-depth knowledge and strong understanding in mobile technology.
? Experience in service desk or customer service industry
? Experience in account administration
? Reports & Analytics skills
? Effective oral & written communication skills in both Chinese & English
? Project Management experience will be a plus
? Structured & organized
? Autonomous

注：此职位为第三方职位

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