Customer Service Engineer 产品支持工程师
OrangeTree Consultancy
- 公司规模：少于50人
- 公司性质：外企代表处
- 公司行业：专业服务(咨询、人力资源、财会) 计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2014-07-24
- 工作地点：大连
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语熟练
- 职位月薪：面议
- 职位类别：技术支持/维护工程师 电信网络工程师
职位描述
Job Responsibilities
As a customer support engineer to provide technical support to CISCO Asia customers in Great China via phone. As we provide 24x7 support service, for this position, it may be required for middle/night shifts.
The qualified candidate must has product knowledge and troubleshooting skill on CISCO Lan Switch products, RP and Routers, Wireless and Security etc.
Requirement:
1. Knowledge and experience of networking devices like routers or L2/L3 switches.
2. Demonstrated knowledge of TCP/IP fundamentals is absolutely required. Knowledge of and experience with routing/switching protocols.
3. Strong analytical and troubleshooting skills, the ability to handle critical customer issues in crisis situations, and the ability to work under pressure are all required.
4. Demonstrated ability to work in a team.
5. Excellent verbal and written communication skills in English and Oversea Experience is preferred
6. Typically requires BS in CS or EE or equivalent plus 2 years' Networking related experience. CCNA/CCNP desired.
Core Knowledge, Skills, and Expertise:
Ability to analyze, configure and troubleshoot medium to large networks. Is a technical expert in at least one area with excellent broad knowledge of Networking fundamentals. Effective planning, prioritization and organizing skills. Drive for continuous learning, results orientation and teamwork. Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities. Proven crisis management skills. Demonstrated leadership skills in small projects and teams.
Communication:
Excellent written and verbal communication in both English and Chinese, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness. Produces and shares intellectual property in the most productive manner for internal audiences and customers. Encourages and accepts feedback.
要求两年以上工作经验，英语口语熟练，熟悉网络技术，工作地点大连
有意者请投简历至hr@otconsultancy.com
As a customer support engineer to provide technical support to CISCO Asia customers in Great China via phone. As we provide 24x7 support service, for this position, it may be required for middle/night shifts.
The qualified candidate must has product knowledge and troubleshooting skill on CISCO Lan Switch products, RP and Routers, Wireless and Security etc.
Requirement:
1. Knowledge and experience of networking devices like routers or L2/L3 switches.
2. Demonstrated knowledge of TCP/IP fundamentals is absolutely required. Knowledge of and experience with routing/switching protocols.
3. Strong analytical and troubleshooting skills, the ability to handle critical customer issues in crisis situations, and the ability to work under pressure are all required.
4. Demonstrated ability to work in a team.
5. Excellent verbal and written communication skills in English and Oversea Experience is preferred
6. Typically requires BS in CS or EE or equivalent plus 2 years' Networking related experience. CCNA/CCNP desired.
Core Knowledge, Skills, and Expertise:
Ability to analyze, configure and troubleshoot medium to large networks. Is a technical expert in at least one area with excellent broad knowledge of Networking fundamentals. Effective planning, prioritization and organizing skills. Drive for continuous learning, results orientation and teamwork. Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities. Proven crisis management skills. Demonstrated leadership skills in small projects and teams.
Communication:
Excellent written and verbal communication in both English and Chinese, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Shares information and communicates clearly with worldwide team members to improve team effectiveness. Produces and shares intellectual property in the most productive manner for internal audiences and customers. Encourages and accepts feedback.
要求两年以上工作经验，英语口语熟练，熟悉网络技术，工作地点大连
有意者请投简历至hr@otconsultancy.com
公司介绍
Orange Tree Consultancy is an international Investment Holding company representing a group of companies in the software & services sector and telecom sector. Our clients are now embarking their long-term growth strategy in China and are seeking the following professionals to be part of their Organization in China.
联系方式
- Email：hr@otconsultancy.com
- 公司地址：上班地址：大连