南京招聘

Perform daily on-site support, including hardware/software trouble shooting. Detailed description is as below:

Operations - Customer Support:

-PC installation and configuration for new hires. PC replacement / reinstallation due to end of life, hardware or software issues.
- Internal/ External trainings support. Classrooms setup, training PCs setup and configuration. On-site support during trainings.
- Identify, track and maintain PCs, printers, wireless dongles, Blackberry smart phones and other hardware on a regular basis.
- Diagnose software/hardware faults and supply solutions as required and directed.
- Run-up of desktops and laptops for starters and leavers.
- Mobile Device, Connectivity and SIM / 3G Cards Support.
- Research & Escalation of unique requests and questions give to OSS by customers.
- Printers, scanners, telephony equipment, MFD, general use computer, etc support.
- Maintain and allocate secure cards to staff.
- Videoconferences setup and support.
- Assist 3rd Level Support teams when required.

Operations - Administration:

• Conduct training (induction) for new staff members.
• Attend regular On-site Support coordinator meetings to review service and support issues and concerns..
  

• Bachelor's degree in Computer Science or a related discipline, or equivalent relevant work experience.
• 0-2 years of experience in a support services role.
• Competent at resolving unique problems.
• Good written and verbal English skills.
• Very good interpersonal, organizational and project management skills.
• Adept at working and teaming with clients, management and staff members.

Who we are
At EY, we support you in achieving your unique potential wherever you are in the world - both personally and professionally. We give you stretching and rewarding experiences that keep you motivated, working in an atmosphere of integrity and teaming with some of the world's most successful companies. And while we encourage you to take personal responsibility for your career, we support you in your professional development in every way we can. You enjoy the flexibility to devote time to what matters to you, in your business and personal life. At EY, we know it's your point of view, energy and enthusiasm that make the difference.

Ernst & Young is one of the leading global professional services firms in the world. With more than 130,000 staff around the world, we at Ernst & Young are proud of what truly sets us apart in the profession - Our People First culture. Ernst & Young helps you achieve your best by providing great learning and career growth opportunities, by offering ways to help you achieve satisfaction at work and in life, and by looking at each decision with a keen eye towards how it will affect you.

To cope with our expansions in the PRC, we are eager to invite enthusiastic team members to join us.

安永是一家国际性的专业服务机构，全球拥有超过 130,000 名员工。为配合业务发展，诚聘专业人才。

Please forward full resume in English with a cover letter, photocopy of academic certificates, job references, current and expected salary and a recent photo by mail to or by fax to or by email to us.

请将简历寄至本公司。