高级客服代表
“前程无忧”51job.com（上海）
- 公司规模：500-1000人
- 公司性质：外资(非欧美)
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2015-01-29
- 工作地点：上海
- 招聘人数：2
- 工作经验：二年以上
- 学历要求：大专
- 语言要求：英语良好
- 职位类别：投诉专员 咨询热线/呼叫中心服务人员
职位描述
- 响应客户及协作单位的升级疑问和投诉，跟踪、处理客户反馈的信息，维护客户关系，提升客户满意度
- 改善团队的流程与制度，并根据相关数据提供合理的分析与建议
- 承担岗位业务培训、日常指导和实施
- 开展团队的日常、现场及其他事务管理工作
- 配合部门完成数据汇总、分析，并根据数据提出有效合理的建议
- 完成团队的品质监测及管理工作，带领团队提升服务水平
- 完成主管分配的其他各项事宜
任职要求：
- 大专或以上学历，有2年以上同行业工作经验或专职处理投诉经验者优先
- 独立的思维能力，乐于沟通、协作，具备高度的自我约束能力、学习能力和表达能力，能够承担较大的工作压力和责任
- 沟通能力强、语言表达能力良好
- 沉稳自信，反应敏捷，应变能力强，有良好的心理素质
- 熟练使用office等办公软件
- 改善团队的流程与制度，并根据相关数据提供合理的分析与建议
- 承担岗位业务培训、日常指导和实施
- 开展团队的日常、现场及其他事务管理工作
- 配合部门完成数据汇总、分析，并根据数据提出有效合理的建议
- 完成团队的品质监测及管理工作，带领团队提升服务水平
- 完成主管分配的其他各项事宜
任职要求：
- 大专或以上学历，有2年以上同行业工作经验或专职处理投诉经验者优先
- 独立的思维能力，乐于沟通、协作，具备高度的自我约束能力、学习能力和表达能力，能够承担较大的工作压力和责任
- 沟通能力强、语言表达能力良好
- 沉稳自信，反应敏捷，应变能力强，有良好的心理素质
- 熟练使用office等办公软件
公司介绍
“前程无忧”(NASDAQ: JOBS) 是中国具有广泛影响力的人力资源服务供应商，在美国上市的中国人力资源服务企业。它运用了网络媒体及先进的移动端信息技术，加上经验丰富的专业顾问队伍，提供包括招聘猎头、培训测评和人事外包在内的全方位专业人力资源服务，现在全国25个城市设有服务机构，是国内领先的专业人力资源服务机构。
51job (Nasdaq: JOBS) is a leading provider of integrated human resource services in China. Founded in 1998, 51job meets the needs of enterprises and job seekers through the entire talent management cycle, from initial recruitment to employee retention and career development. 51job’s online recruitment platforms, as well as mobile applications, connect millions of people with employment opportunities every day. 51job also provides a number of other value-added HR services, including business process outsourcing, training, professional assessment, executive search and compensation analysis. Leveraging technology and expertise with a large staff of experienced professionals, 51job serves hundreds of thousands of domestic and multinational corporate clients through 25 offices in Mainland China. In September 2004, 51job successfully completed its IPO on Nasdaq, and is the first publicly listed firm in the field of HR services in China.
51job (Nasdaq: JOBS) is a leading provider of integrated human resource services in China. Founded in 1998, 51job meets the needs of enterprises and job seekers through the entire talent management cycle, from initial recruitment to employee retention and career development. 51job’s online recruitment platforms, as well as mobile applications, connect millions of people with employment opportunities every day. 51job also provides a number of other value-added HR services, including business process outsourcing, training, professional assessment, executive search and compensation analysis. Leveraging technology and expertise with a large staff of experienced professionals, 51job serves hundreds of thousands of domestic and multinational corporate clients through 25 offices in Mainland China. In September 2004, 51job successfully completed its IPO on Nasdaq, and is the first publicly listed firm in the field of HR services in China.
联系方式
- 公司地址：上海市浦东新区江耀路晶耀前滩T6幢
- 电话：13795460377