南京招聘

Corporate Traffic Controller/Performing Analyst – Asia Pacific

Purpose of the position
1. Act as internal interface between Sales and Operations for the assigned Global Key Account(s)
2. Ensure Customer Satisfaction on all services rendered, matching or exceeding Service Performance Target(s) defined and agreed upon in GKA/IVSA contracts
3. Continuously seek and address areas of potential improvement and optimization to Global Key Account Management Team (traffic, processes, etc……..)

Key Tasks
1. Ensure data availability and integrity to Corporate Global Key Account Manager and Corporate Key Account Managers, all regions, to perform required customer analysis
2. Address data quality and/or quantity issue to relevant Country, Region and Corporate functions
3. Support Global Key Account Management Team globally on Customer Analysis (internal) and Customer Reporting (external)
4. Ensure proper execution of agreed services sold to Global Key Account(s) by continuously monitoring internal operations as per service performance KPIs defined for the assigned Global Key Account(s)
5. Identify root cause on service issues and timely address all issues to relevant functions and Global Key Account Management Team
6. Support thorough RFI/RFQ work of Global Key Account Team and Tender Management
7. Update rate grids in place with Global Key Account(s) under the guidance of Corporate Global Key Account Manager and Corporate Key Account Managers, all regions
8. Support PAC on various Panalpina internal systems relating to implementation, setup, maintenance and enhancement
9. Trouble shooting support and end user training on Panalpina internal systems for operation team at Business Units and act as a bridge between operation and IT at Business Units
10. Drive on implementation and/or re-engineering
11. Support Corporate Global Key Account Manager and Corporate Key Account Managers, all regions, on SOP establishment and update communication and ensure full adherence of it throughout the organization
12. Timely address any deviation to concerned Country/Regional Management and Global Key Account Management Team and initiate corrective actions with relevant internal functions
13. Support Global Key Account Management Team on ad-hoc/spot quote quotations issuance and communication, in line with profit guidance provided by Corporate Key Account Manager, APAC
14. Consolidate and organize Global Key Account(s) strategic capacity forecast and communicate to Global Key Account Management Team
15. Seek, promote and initiate continuous improvement opportunities
16. Act as regional point of contact for customer inquiries/complaint escalations and ensure customer satisfaction and sustainable business relationship
17. Participate at Global Key Account(s) regular Business Review Meeting
18. Act as main interface between Global Key Account(s) and Panalpina operations teams

Function / Market & Industry Knowledge / Business Acumen / Process working
1. High product knowledge of customer related IT products
2. Good knowledge of air freight industry
3. Good knowledge of ocean freight industry
4. Good understanding of Panalpina’s strategy and products
5. Good knowledge of forwarding systems
6. Ability to review, analyze and understand performance reports

Skills & Competencies
1. Good communication and networking skills
2. Organization skills to organize, including prioritizing, planning, assigning and controlling objectives
3. High ability to define problems, analyze facts and determine valid solutions to resolve the issues
4. Ability to focus on customer service as a core value, increasing operational effeciencies and setting and monitoring high standards of quality
5. Decision making abilities
6. Good ability to present and articulate
7. Result oriented and customer focused
8. Good inter-personal skills with positive mindset
9. High integrity

Educational background / Work experience
1. Tertiary education
2. Degree holder with logistics related preferable
3. At least 3 years working experience with related working experience preferable

Language skills
1. Fluent in English and Chinese (Cantonese and Mandarin)

Computer Literacy
1. Microsoft Office
2. Programming
3. Knowledge of Customer Relationship Management tools
4. Knowledge of Panalpina IT systems preferred

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！