英文客服s
上海任仕达人才服务有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2014-08-07
- 工作地点:北京
- 招聘人数:5
- 学历要求:大专
- 职位月薪:面议
- 职位类别:客服专员/助理(非技术) 咨询热线/呼叫中心服务人员
职位描述
To provide an empathetic, and efficient delivery of assistance services to our members, end users and clients.
Manage cases in line with the key directive of Assist First, Verify Later
Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
Demonstrate an understanding of all key clients’ Operations and Billings Procedures
Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
Manage cases in line with the key directive of Assist First, Verify Later
Manage cases with a view to moving them forward in the best interests of the member and client
·Work harmoniously with fellow operations staff, members of the medical team and other larm Centres in the provision of assistance to members and clients.
To be the first point of contact for members, end users, clients, service providers and colleagues
Ensure incoming calls are answered promptly, appropriately and courteously.
·Ensure inbound requests are handled in timely efficient manner
·To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
Manage cases in line with the key directive of Assist First, Verify Later
Demonstrate a “can do” and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
Demonstrate an understanding of all key clients’ Operations and Billings Procedures
Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
Manage cases in line with the key directive of Assist First, Verify Later
Manage cases with a view to moving them forward in the best interests of the member and client
·Work harmoniously with fellow operations staff, members of the medical team and other larm Centres in the provision of assistance to members and clients.
To be the first point of contact for members, end users, clients, service providers and colleagues
Ensure incoming calls are answered promptly, appropriately and courteously.
·Ensure inbound requests are handled in timely efficient manner
·To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
公司介绍
任仕达(Randstad)是全球最大的人力资源服务机构之一,1960年由创始人Frits Goldschmeding 先生在荷兰阿姆斯特丹正式成立。经过长达50年的持续发展,任仕达集团全球营业额超过200亿美金,位列2009《财富》杂志500强的450位。
任仕达中国的业务范围包括: 招聘与猎头、弹性用工、人力资源外包。我们已经为数千家中国地区的跨国企业、民营机构以及国有企业提供专业服务,并在金融服务、电信、快消品、零售、IT、化工与制药等领域树立了领导地位。
我们的使命是充分关注求职者能力发展与客户业务发展的需求,并将两者完美匹配起来,通过持续创新和及时响应客户和求职者不断变化的需求,我们始终将服务水准保持于至臻境界。
现今的商业环境,竞争愈发激烈,变化转瞬之间,因此对于劳动力的灵活性、生产力水平的提高以及与人力资源相关的外包服务需求也随之不断增加。为了更好的满足这些需求,我们提供从人事管理到高管搜寻、几乎覆盖人力资源服务各个方面的全方位解决方案。
在中国这个不断变化的市场中,任仕达成功将其在国际市场上积累的丰富经验与对本地市场的深刻了解相结合。因此,我们能够满足客户在人力资源方面的全方位需求。
优秀的人才是我们成功的基石之一。我们为员工提供广泛,多样化的培训和职业发展机会和具有竞争力的薪酬。我们真诚期待您的加入。
任仕达中国的业务范围包括: 招聘与猎头、弹性用工、人力资源外包。我们已经为数千家中国地区的跨国企业、民营机构以及国有企业提供专业服务,并在金融服务、电信、快消品、零售、IT、化工与制药等领域树立了领导地位。
我们的使命是充分关注求职者能力发展与客户业务发展的需求,并将两者完美匹配起来,通过持续创新和及时响应客户和求职者不断变化的需求,我们始终将服务水准保持于至臻境界。
现今的商业环境,竞争愈发激烈,变化转瞬之间,因此对于劳动力的灵活性、生产力水平的提高以及与人力资源相关的外包服务需求也随之不断增加。为了更好的满足这些需求,我们提供从人事管理到高管搜寻、几乎覆盖人力资源服务各个方面的全方位解决方案。
在中国这个不断变化的市场中,任仕达成功将其在国际市场上积累的丰富经验与对本地市场的深刻了解相结合。因此,我们能够满足客户在人力资源方面的全方位需求。
优秀的人才是我们成功的基石之一。我们为员工提供广泛,多样化的培训和职业发展机会和具有竞争力的薪酬。我们真诚期待您的加入。
联系方式
- 公司网站:http://www.randstad.cn/index.aspx
- 公司地址:上海市长宁区遵义路100号虹桥上海城A座1601-1605
- 邮政编码:200051