Customer Service Officer-Revenue Management 客户服务专员(须精通粤语)
林德集团
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-08-02
- 工作地点：上海-浦东新区
- 招聘人数：2
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：粤语精通
英语熟练 - 职位类别：客服专员/助理(非技术) 投诉专员
职位描述
Role Description
1. Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team.
2. Plays personal part in ensuring the business exceeds its debtor days and cash collection targets: - Maximising cash flow for the business
3. Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets.
Principal responsibilities
1. Working with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome.
2. Working in partnership with all CSC internal teams such as Inbound Sales, Support Services, and external teams such as Sales- to ensure seamless resolution of customer issues –enabling to payment.
3. To seek and implement new ideas to improve service to customers and enhance the collection of monies owed
4. Directly apply BCP and BOP practices to maximise debtor performance
5. Uses systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
6. Establishing positive relationships with customers to maintain loyalty
7. Supporting Brand values through effective customer service
8. Effective “advocate” of customer issues, ensuring rapid and effective resolution. Ensures full ownership throughout process.
9. Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching.
10. Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction
11. Positive influence the customer perception via professional revenue management delivery.
12. Ensure all call compliance factors are met.
Required key skills (functional/technical)
1. Proven deliverer of results
2. Strong interpersonal skills
3. Able to work under pressure/perform to deadlines
4. Excellent communication skills within written and verbal in English
5. Outbound telephone sales skills
6. Enhanced negotiation skills
Required qualifications/experience
1. Bachelor Degree
2. Cantonese speaking
3. 2+ year background in customer service / customer facing roles
4. Excellent Microsoft office skill, master EXCEL & Power point.
5. SAP operational knowledge is prefer
6. An understanding of basic accounting knowledge is preferable
应聘者必须精通粤语（或粤语为母语），不具备条件者请慎投简历。
1. Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team.
2. Plays personal part in ensuring the business exceeds its debtor days and cash collection targets: - Maximising cash flow for the business
3. Controls personal customer debtor performance – DSO, Aged debt and bad debt to ensure full adherence to stretch targets.
Principal responsibilities
1. Working with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome.
2. Working in partnership with all CSC internal teams such as Inbound Sales, Support Services, and external teams such as Sales- to ensure seamless resolution of customer issues –enabling to payment.
3. To seek and implement new ideas to improve service to customers and enhance the collection of monies owed
4. Directly apply BCP and BOP practices to maximise debtor performance
5. Uses systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
6. Establishing positive relationships with customers to maintain loyalty
7. Supporting Brand values through effective customer service
8. Effective “advocate” of customer issues, ensuring rapid and effective resolution. Ensures full ownership throughout process.
9. Ensures a “Get it right first time” approach is delivered – supported by online help systems, training and coaching.
10. Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction
11. Positive influence the customer perception via professional revenue management delivery.
12. Ensure all call compliance factors are met.
Required key skills (functional/technical)
1. Proven deliverer of results
2. Strong interpersonal skills
3. Able to work under pressure/perform to deadlines
4. Excellent communication skills within written and verbal in English
5. Outbound telephone sales skills
6. Enhanced negotiation skills
Required qualifications/experience
1. Bachelor Degree
2. Cantonese speaking
3. 2+ year background in customer service / customer facing roles
4. Excellent Microsoft office skill, master EXCEL & Power point.
5. SAP operational knowledge is prefer
6. An understanding of basic accounting knowledge is preferable
应聘者必须精通粤语（或粤语为母语），不具备条件者请慎投简历。
公司介绍
林德集团诚聘