Customer Service Officer-Revenue Management
林德集团
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-08-02
- 工作地点：上海
- 招聘人数：若干
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语精通
- 职位类别：客服专员/助理(非技术) 客服主管(非技术)
职位描述
Role Description
Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team.
Plays personal part in ensuring the business exceeds its debtor days and cash collection targets: - Maximising cash flow for the business
Controls personal customer debtor performance DSO, Aged debt and bad debt to ensure full adherence to stretch targets.
Principal responsibilities
Working with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome.
Working in partnership with all CSC internal teams such as Inbound Sales, Support Services, and external teams such as Sales- to ensure seamless resolution of customer issues enabling to payment.
To seek and implement new ideas to improve service to customers and enhance the collection of monies owed
Directly apply BCP and BOP practices to maximise debtor performance
Uses systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
Establishing positive relationships with customers to maintain loyalty
Supporting Brand values through effective customer service
Effective advocate of customer issues, ensuring rapid and effective resolution. Ensures full ownership throughout process.
Ensures a Get it right first time approach is delivered supported by online help systems, training and coaching.
Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction
Positive influence the customer perception via professional revenue management delivery.
Ensure all call compliance factors are met.
Required key skills (functional/technical)
Proven deliverer of results
Strong interpersonal skills
Able to work under pressure/perform to deadlines
Excellent communication skills within written and verbal in English
Outbound telephone sales skills
Enhanced negotiation skills
Required qualifications/experience
Bachelor Degree
2+ year background in customer service / customer facing roles
Excellent Microsoft office skill, master EXCEL & Power point.
SAP operational knowledge is prefer
An understanding of basic accounting knowledge is preferable
Acts in a multi skilled capacity to effectively support the Revenue Management function, handling revenue collection activities as part of the overall revenue Management team.
Plays personal part in ensuring the business exceeds its debtor days and cash collection targets: - Maximising cash flow for the business
Controls personal customer debtor performance DSO, Aged debt and bad debt to ensure full adherence to stretch targets.
Principal responsibilities
Working with customers to achieve prompt payment, confidently and sensitively handling negotiations to achieve a win- win outcome.
Working in partnership with all CSC internal teams such as Inbound Sales, Support Services, and external teams such as Sales- to ensure seamless resolution of customer issues enabling to payment.
To seek and implement new ideas to improve service to customers and enhance the collection of monies owed
Directly apply BCP and BOP practices to maximise debtor performance
Uses systems to proactively manage outbound credit management calls- utilising systems to capture all customer reactive /proactive customer calls / enquiries to support CRM intent
Establishing positive relationships with customers to maintain loyalty
Supporting Brand values through effective customer service
Effective advocate of customer issues, ensuring rapid and effective resolution. Ensures full ownership throughout process.
Ensures a Get it right first time approach is delivered supported by online help systems, training and coaching.
Able to handle high volumes of customer enquiries, taking effective decisions and ensuring maximum customer satisfaction
Positive influence the customer perception via professional revenue management delivery.
Ensure all call compliance factors are met.
Required key skills (functional/technical)
Proven deliverer of results
Strong interpersonal skills
Able to work under pressure/perform to deadlines
Excellent communication skills within written and verbal in English
Outbound telephone sales skills
Enhanced negotiation skills
Required qualifications/experience
Bachelor Degree
2+ year background in customer service / customer facing roles
Excellent Microsoft office skill, master EXCEL & Power point.
SAP operational knowledge is prefer
An understanding of basic accounting knowledge is preferable
公司介绍
林德集团诚聘