Solution Specialist
科锐国际人力资源（北京）有限公司
- 公司规模：1000-5000人
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2014-04-30
- 工作地点：北京
- 招聘人数：若干
- 学历要求：本科
- 职位月薪：面议
- 职位类别：其他
职位描述
最好是医药行业工作计算机背景人员，会用java,ruby,python等语言开发数据库
candidate with IT background with ability to do some development work.
Also with good English, communication and leaning skill.
JOB PURPOSE:
The Solution Specialist (SLS) will be assigned to one or more applications or services in scope of the TIM support. The SLS can play the role of application specialist, administrator, development or manager for an application or service owner.
He/she may be responsible for supporting both technical and usability aspects of the application under their charge.
He/she may be responsible for implementing and operation services according to agreed SLA/OLA.
He/she understands internal business processes, critical needs, and information flows as it pertains to the CSOP business functions.
He/she has technical skills related to the applications they support.
He/she operates the end-to-end support to all CSOP staff as well as EXTERNAL participants and assure a smooth just-in-time service to provide value to the customers
ORGANIZATIONAL CONTEXT:
KNOWLEDGE, SKILL, FORMAL EDUCATION & EXPERIENCE REQUIREMENTS (Minimum requirements for assignment to this job)
A. Knowledge And Skills:
? General knowledge of pharmaceutical research and development work processes
? Expertise of data integration technologies
? Knowledge of Clinical Data Management Systems (e.g., Oracle Clinical)/ Clinical Trial Management system data storage and extract structure
? Good Knowledge of industry standards and practices (e.g. CDISC/CDASH)
? Anticipate complex problems and proactively works to minimize the impact. Delivers on commitments with high quality results.
? Ability to analyze issues and follow up on resolution
? Knowledge of sanofi business policies, tools, SOPs, regulations, guidelines and the clinical development process.
? Sets clear assignments as well as clear objectives, measures and milestones; monitors process, planning deliverables, progress and results.
? Strong organizational skills and ability to handle multiple tasks.
? Excellent communication and collaboration with study teams, departmental associates, internal and external partners; builds constructive and effective relationships, demonstrates flexibility and diplomacy.
? Sufficient competence in English to ensure communication across teams.
B. Formal Education And Experience Required:
? Bachelor's degree in computing, computer science or related scientific or technical discipline (or comparable education & experience).
C. Knowledge And Skills Desirable But Not Essential:
? Experience working in regulated industry.
? Software engineering or Database support
? Expereince in python, ruby, java or R
? Experience in data mining, data integration
PRINCIPAL DUTIES AND RESPONSIBILITIES (LIST 1-5):
RANK MAJOR DUTIES & RESPONSIBILITIES: Briefly describe the major duties and responsibilities for which the job is held accountable (what the job does, why is it done/impact)
1. APPLICATION SUPPORT / DEVELOPMENT
? Execution of ongoing second & third level support activities (Acts as system administrator and access manager) for applications in the CSOP TIM portfolio.
? Involvement in Training Awareness and Utilization activities in partnership with the related platform responsible functions
? Provide support for regulatory submissions and other time critical business needs.
? Management of problem resolution and coordination with local Help Desks, vendors and IS staff in resolving problems and improving the product support function.
? Contributes to change management process by analyzing need, providing specifications and testing the developed solution.
? Address and resolve problems that arise in the day-to-day use of CSOP applications through consistent problem tracking, diagnosis, triage/routing and resolution.
? Monitor and measure the application issues and feedback trends to the application managers & owners to address training, awareness and utilization remediation.
? Agile development according business needs
2. PROJECT SUPPORT
? Participation in support workgroup to develop the transition plan from development to production and subsequent customer care.
? Preparation of Application Support Documentation for transition of product to local Help Desks for first tier support
3. SERVICE
? Execution of the activities of service process at agreed service level to business users and customers.
? Contribution to continual improvement of services.
? Operation of event, problem, request fulfillment and access management processes.
4. COMMUNICATION & COORDINATION:
? Active communication and coordination between the team and other teams in the department and platform.
? Contribution to assessments and recommendation of improvements in long-term operational solutions, analyzes operational performance and develops creative initiatives to improve the customer experience
5. COMPLIANCE:
? Maintains compliance with all appropriate company policies and procedures through coordination of training of assigned staff on appropriate policies, procedures and guidelines, as they apply to the departmental domain
COMPLEXITY & PROBLEM SOLVING (FORMERLY QUALITATIVE DATA)
A. Major Challenges/Problems: List challenges or problems commonly encountered in this job, how they are solved, and with whom they would typically be solved.
? Adapt to changing work environment – working with TIM management team and individual team members.
? Respond to customers needs in timely manner and with respect
? Coordination of support with other IS organizations through pro-active communication.
B. Key Internal and External Relationships. Describe the most significant contacts outside the regular work unit. Include frequency and purpose.
? Product (application) Manager and support team - weekly
? Other global IS functions (R&D , GIS)
? External service providers to the platform (TechTeam)
? Users of the platform
ACCOUNTABILITY (FORMERLY JOB SCOPE)
A. Decision Making Authority: Identify the types of decisions made by this job as well as those that must be referred to a superior (i.e., authority to implement plans, personnel decisions, changes to policy, etc.)
Owns:
? Problem resolution
?
Influences
? Change management
? Service Management processes
? Project activities during the project life cycle (from initiation to operational stability)
candidate with IT background with ability to do some development work.
Also with good English, communication and leaning skill.
JOB PURPOSE:
The Solution Specialist (SLS) will be assigned to one or more applications or services in scope of the TIM support. The SLS can play the role of application specialist, administrator, development or manager for an application or service owner.
He/she may be responsible for supporting both technical and usability aspects of the application under their charge.
He/she may be responsible for implementing and operation services according to agreed SLA/OLA.
He/she understands internal business processes, critical needs, and information flows as it pertains to the CSOP business functions.
He/she has technical skills related to the applications they support.
He/she operates the end-to-end support to all CSOP staff as well as EXTERNAL participants and assure a smooth just-in-time service to provide value to the customers
ORGANIZATIONAL CONTEXT:
KNOWLEDGE, SKILL, FORMAL EDUCATION & EXPERIENCE REQUIREMENTS (Minimum requirements for assignment to this job)
A. Knowledge And Skills:
? General knowledge of pharmaceutical research and development work processes
? Expertise of data integration technologies
? Knowledge of Clinical Data Management Systems (e.g., Oracle Clinical)/ Clinical Trial Management system data storage and extract structure
? Good Knowledge of industry standards and practices (e.g. CDISC/CDASH)
? Anticipate complex problems and proactively works to minimize the impact. Delivers on commitments with high quality results.
? Ability to analyze issues and follow up on resolution
? Knowledge of sanofi business policies, tools, SOPs, regulations, guidelines and the clinical development process.
? Sets clear assignments as well as clear objectives, measures and milestones; monitors process, planning deliverables, progress and results.
? Strong organizational skills and ability to handle multiple tasks.
? Excellent communication and collaboration with study teams, departmental associates, internal and external partners; builds constructive and effective relationships, demonstrates flexibility and diplomacy.
? Sufficient competence in English to ensure communication across teams.
B. Formal Education And Experience Required:
? Bachelor's degree in computing, computer science or related scientific or technical discipline (or comparable education & experience).
C. Knowledge And Skills Desirable But Not Essential:
? Experience working in regulated industry.
? Software engineering or Database support
? Expereince in python, ruby, java or R
? Experience in data mining, data integration
PRINCIPAL DUTIES AND RESPONSIBILITIES (LIST 1-5):
RANK MAJOR DUTIES & RESPONSIBILITIES: Briefly describe the major duties and responsibilities for which the job is held accountable (what the job does, why is it done/impact)
1. APPLICATION SUPPORT / DEVELOPMENT
? Execution of ongoing second & third level support activities (Acts as system administrator and access manager) for applications in the CSOP TIM portfolio.
? Involvement in Training Awareness and Utilization activities in partnership with the related platform responsible functions
? Provide support for regulatory submissions and other time critical business needs.
? Management of problem resolution and coordination with local Help Desks, vendors and IS staff in resolving problems and improving the product support function.
? Contributes to change management process by analyzing need, providing specifications and testing the developed solution.
? Address and resolve problems that arise in the day-to-day use of CSOP applications through consistent problem tracking, diagnosis, triage/routing and resolution.
? Monitor and measure the application issues and feedback trends to the application managers & owners to address training, awareness and utilization remediation.
? Agile development according business needs
2. PROJECT SUPPORT
? Participation in support workgroup to develop the transition plan from development to production and subsequent customer care.
? Preparation of Application Support Documentation for transition of product to local Help Desks for first tier support
3. SERVICE
? Execution of the activities of service process at agreed service level to business users and customers.
? Contribution to continual improvement of services.
? Operation of event, problem, request fulfillment and access management processes.
4. COMMUNICATION & COORDINATION:
? Active communication and coordination between the team and other teams in the department and platform.
? Contribution to assessments and recommendation of improvements in long-term operational solutions, analyzes operational performance and develops creative initiatives to improve the customer experience
5. COMPLIANCE:
? Maintains compliance with all appropriate company policies and procedures through coordination of training of assigned staff on appropriate policies, procedures and guidelines, as they apply to the departmental domain
COMPLEXITY & PROBLEM SOLVING (FORMERLY QUALITATIVE DATA)
A. Major Challenges/Problems: List challenges or problems commonly encountered in this job, how they are solved, and with whom they would typically be solved.
? Adapt to changing work environment – working with TIM management team and individual team members.
? Respond to customers needs in timely manner and with respect
? Coordination of support with other IS organizations through pro-active communication.
B. Key Internal and External Relationships. Describe the most significant contacts outside the regular work unit. Include frequency and purpose.
? Product (application) Manager and support team - weekly
? Other global IS functions (R&D , GIS)
? External service providers to the platform (TechTeam)
? Users of the platform
ACCOUNTABILITY (FORMERLY JOB SCOPE)
A. Decision Making Authority: Identify the types of decisions made by this job as well as those that must be referred to a superior (i.e., authority to implement plans, personnel decisions, changes to policy, etc.)
Owns:
? Problem resolution
?
Influences
? Change management
? Service Management processes
? Project activities during the project life cycle (from initiation to operational stability)
公司介绍
作为亚洲领先的招聘整体解决方案提供商，科锐国际人力资源有限公司成立于1996年，目前在大中华地区拥有12个直属分公司及34个重点城市分支机构，超过900名专业招聘人员。科锐国际致力于在17个细分行业与领域中为客户提供最优质的服务，以满足客户在所有层次的招聘需求。科锐国际的客户80%来自世界知名集团，20%来自国内上市公司、快速成长性企业及非赢利组织。在过去的一年中，科锐国际成功为企业推荐的长期雇员及派遣雇员总数超过万人，中高级专业职位及管理职位超过4500个。