南京招聘

Platform Operations Systems Administrator

Position Summary:

The Platform Operations System Administrator is responsible for Event and Incident Management of Merkle shared platforms that include but not limited to our Enterprise Job Scheduler and File Gateway. This position will function as the Tier 2 support contact for various applications running on Windows and Linux platforms. As a Platform Operations Administrator, you must possess a strong dedication to quality customer service, excellent follow through, attention to detail, and a drive to excel as an individual and as a team member.

Position Responsibilities:

• Creating and administering users, groups, roles, security schemes and security profiles (OS and Application)
• Provide common and advanced system administration functions for remote systems including automation, patch management and capacity/log monitoring.
• Assist in the design and implementation of solutions, create and maintain security, and perform software installations, configurations, monitoring, data migrations, upgrades, and other environmental tasks.
• Interact with users and operations teams utilizing strong oral and written communication skills, with the ability to communicate technical topics to management and non-technical audiences, as well as interface with the customer on a daily basis.
• Migrate Tidal jobs from the development job to the production environment
• Provision new users and clients in both Tidal and Sterling
• Act as a consultant with the Merkle development team
• Prepare documentation of new and/or existing processes, user guides, and procedural documentation as necessary.
• Provide on-call support for production problem resolution.
• Recommend system improvements and develop plans to maintain and improve solutions.
• Take direction from project management regarding schedule, scope, and cost tradeoffs.

Position Qualifications:

• Bachelor’s Degree.
• Demonstrate an advanced understanding of different file transfer protocols. (SFTP, FTP, FTPS and HTTPS)
• Demonstrate an advanced understanding of scripting and workflow automation. (XML, Linux Shell, Perl and VB)
• Demonstrate an understanding of workflow automation. (Tidal, CRON and Windows Task scheduler)
• Demonstrate an understanding of database concepts with a focus on MS SQL.
• Demonstrate an understanding of how systems communicate over TCP/IP protocol.
• Communicate clearly both orally and in writing.
• Possess superior telephone etiquette and the ability to deal effectively with end users, peers, and management even under extremely stressful conditions.
• Possess the ability to read, analyze, and interpret helpdesk tickets and emails.
• Relate in a positive professional manner with end users and coworkers.
• Make decisions and judgments based on standard procedures.
• Demonstrate analytical and problem-solving skills, and the ability to organize and prioritize several projects and tasks at one time.
• Demonstrate the ability to determine when to escalate issues based on SLA or severity level.
• Demonstrate the ability to learn new skills techniques and responsibilities.
• Flexibility to work non-standard work hours where applicable.
• Must be reliable related to schedule and recurring tasks.

Merkle Inc，领跑全美的整合客户营销专家。公司创立于1971年，总部设在美国首都大华府地区，全公司1500多名员工分布在全美13座城市，以及英国伦敦和中国上海。Merkle已为全球超过150家的国际500强企业提供咨询服务，涉及行业包括汽车、多渠道零售、保险、金融服务、抵押贷款、商业银行业务、信用卡业务、非盈利性基金募集、消费品包装行销、生物制药和旅游休闲等领域。为满足客户的快速成长需求，公司于2009年初起拓展部分核心业务到中国，为全球和本土企业提供客户关系市场营销服务，主要业务包括：市场营销策划、客户关系管理、统计建模和分析，数据处理分析、数据库开发、管理和服务。