南京招聘

1 Main Responsibilities
• Responsible for solution implementation based on the defined solution according to the agreement between customer and Ericsson.
• Responsible for providing the contracted customer support service according to agreed service level agreement, Ericsson policy and processes.
• Responsible for service security and quality control by following up customer and Ericsson processes.
• Responsible for own competence development and actively contribute to others’ competence development.
• Actively follow up relevant process to perform configuration management activities.
• Actively support presale activity on demand.
• Actively identify add on sales opportunity according to SOG process.
• Actively follow up KSO program to share experience 2 Main Activities
• Support presales activities, including pre-studies and support to SA.
• Configure an upgrade of existing network or a new network build according to defined solution.
• Perform integration test and cutover activities by following applicable processes and defined specifications.
• Analyze the customers’ existing Networks/ systems needs and requirements, in co-operation with the solution architect.
• Propose an implementation solution for the customers in co-operation with the solution architect.
• Secure that the delivered solution is properly implemented and works in accordance with the customers agreed requirements
• Document the implemented solution, and support the customer with the needed competence development to be able to use the solutions.
• Handle customer support request according to Ericsson process and defined service level agreement.
• Handle emergency customer support request to secure live system and service.
• Coach other colleagues to build up relevant competence.
• Carrying out other duties as may be assigned by the Manager of SI Delivery/Support.
3 Qualifications and Key Competences
• Bachelor degree or above, major in electronic engineering, computer science, telecom/datacom engineering or a relevant area;
• Min. 3 years system integration or support experience in telecom value added service, or BSS service, or OSS service;
• Rich experience in Linux/Unix operation and management;
• Rich experience in Oracle/Mysql DB operation and management;
• Familiar with IP network, and good experience in network device integration, including switch, firewall, router, load balance switch;
• Familiar with High Available(HA) architecture in telecom solution;
• Basic knowledge on GSM/GPRS;
• Strong analytical and problem solving skills;
• Self-motivated, Strong learning competence and communication skills;
• Good in writing and speaking English;

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