南京招聘

岗位职责Responsibilities
1. Field and own incoming technical issues from customers.
2. Resolve customer issues by collaborating with global teammates and utilize documentation, procedures and the knowledgebase to bring issues to resolution.
3. Document all case details in our ticket handling system (Remedy)
4. Create knowledgebase articles from resolved issues for future use by customers and other support personnel
5. Manage and maintain the Common Office Environment (COE)
　
岗位要求Requirements
1. Microsoft Client and Server Build
2. Microsoft Windows 7 and Windows 8
3. Microsoft Windows Server 2003 and Windows Server 2008

上海微创软件股份有限公司2002年由微软与上海市政府共同创办，是微软在华投资的***家合资公司。微创始终秉承高标准的服务品质与“成就客户”的服务理念，在全球设有20余处交付中心，分布在中国、美国、日本、澳大利亚，凭借在汽车、保险、高科技、金融、互联网等行业的深厚积累和丰富经验，与2500余家企业与政府客户达成了长期、稳定、友好的合作。