Customer Service Representative
威达优尔贸易（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资(欧美)
- 公司行业：贸易/进出口
职位信息
- 发布日期：2012-08-02
- 工作地点：广州
- 招聘人数：1
- 工作经验：二年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服专员/助理(非技术) 销售助理
职位描述
Position/Title: Customer Service Representative
Report to: CS Supervisor
Education: Bachelor Degree in Science
Minimum Years of Experience: 2 years
PURPOSE OF THE JOB
To enhance and uphold the customer service reputation of VWR by providing and ensuring timely, quality and professional customer service to all VWR customers.
Responsibilities:
l To provide customer support according to the company standards.
l To provide product and pricing information to sales and investigate and respond to queries according to the Customer Service Standards.
l To process customer orders ensuring accuracy according to requirements of the company.
l Implementing new protocols and procedures when necessary.
l Coordination and control of the phone system and the group teams/groups including statistics.
l Ensure that customer contact with VWR is professional, proactive and positive.
l Inform sales of any new customer opportunities that you encounter.
l Coordinate with outside sales and facilitate communications among the sales team.
l Adhere to any policy of quality requirements of customers
l Comply with Health and Safety requirements, policies and laws
l Ensure that any outstanding work is monitored and resolved as quickly as possible
l Inform sales of any new customer opportunities that you encounter.
Qualification:
l Education, Training and Certification: Science degree or technically focused
Customer Service Training
l Work Experience:
？ Customer service and relationships
？ Record keeping
l Core Competencies:
？ Organisation; Reliability; Team working; Customer focus; Quality orientation; Problem solving; Resilience; Scientific knowledge; Initiative
？ Technical Competencies:
？ Customer Service
Science or laboratory operational knowledge
Work location: 广州市番禺区东环街番禺大道北537号番禺节能科技园内番山创业中心3号楼2区501B-502B.
Report to: CS Supervisor
Education: Bachelor Degree in Science
Minimum Years of Experience: 2 years
PURPOSE OF THE JOB
To enhance and uphold the customer service reputation of VWR by providing and ensuring timely, quality and professional customer service to all VWR customers.
Responsibilities:
l To provide customer support according to the company standards.
l To provide product and pricing information to sales and investigate and respond to queries according to the Customer Service Standards.
l To process customer orders ensuring accuracy according to requirements of the company.
l Implementing new protocols and procedures when necessary.
l Coordination and control of the phone system and the group teams/groups including statistics.
l Ensure that customer contact with VWR is professional, proactive and positive.
l Inform sales of any new customer opportunities that you encounter.
l Coordinate with outside sales and facilitate communications among the sales team.
l Adhere to any policy of quality requirements of customers
l Comply with Health and Safety requirements, policies and laws
l Ensure that any outstanding work is monitored and resolved as quickly as possible
l Inform sales of any new customer opportunities that you encounter.
Qualification:
l Education, Training and Certification: Science degree or technically focused
Customer Service Training
l Work Experience:
？ Customer service and relationships
？ Record keeping
l Core Competencies:
？ Organisation; Reliability; Team working; Customer focus; Quality orientation; Problem solving; Resilience; Scientific knowledge; Initiative
？ Technical Competencies:
？ Customer Service
Science or laboratory operational knowledge
Work location: 广州市番禺区东环街番禺大道北537号番禺节能科技园内番山创业中心3号楼2区501B-502B.
公司介绍
Avantor is a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.
联系方式
- 公司地址：朝阳区东三环中路20号 乐城中心