客户服务专员(服装)(地点:东莞万江)-Customer Service Assistant
世纺纺织技术（深圳）有限公司
- 公司规模：50-150人
- 公司性质：外资(非欧美)
- 公司行业：检测，认证 服装/纺织/皮革
职位信息
- 发布日期：2014-07-25
- 工作地点：东莞
- 招聘人数：1
- 工作经验：应届毕业生
- 学历要求：大专
- 语言要求：英语熟练
- 职位类别：业务跟单 客服专员/助理(非技术)
职位描述
（急聘）兼职跟单助理！
跟单助理工作职责:
协助跟单/客服专员完成以下工作
1.负责跟进一组品牌童装/运动装/大超市服装的客户;
2.跟进一组童装客户并及时准确专业的与他们交流;
3.跟进整个验货流程,审核控制验货报告;
4.清楚客户的操作流程和技术要求
5.及时准确的解决客户关于验货时间和计划方面的问题并将相关的问题传递到相关的技术部门,客服部门和财务部门;
1.负责跟进一组品牌童装/运动装/大超市服装的客户;
2.跟进一组童装客户并及时准确专业的与他们交流;
3.跟进整个验货流程,审核控制验货报告;
4.清楚客户的操作流程和技术要求
5.及时准确的解决客户关于验货时间和计划方面的问题并将相关的问题传递到相关的技术部门,客服部门和财务部门;
技能:
1.很好的服装专业知识优先;
2.清楚客户的技术要求并解释给相关的验货员;
3.有与欧美客户直接沟通交流的经验;
4.英语读写熟练,口语流利者或者会其他外语者优先;
1.很好的服装专业知识优先;
2.清楚客户的技术要求并解释给相关的验货员;
3.有与欧美客户直接沟通交流的经验;
4.英语读写熟练,口语流利者或者会其他外语者优先;
个人能力
1.客户服务导向性;
2.责任意识;
3.诚实,主动和仔细认真;
4.很好的沟通和交流技巧;
5.可信赖的和独立工作的能力强;
6.很好的团队协作精神和学习能力;
Customer Service Assistant
Job Duties:
Assist CS to finish the job as below,
1.Be in charge of the customer service for a group of customers (based in France, Germany, Italy, US...etc)
2.Follow up operations on a daily basis for the assigned group of customers with a professional, timely and accurate communication
3.Follow up inspection process, control inspection /audit/ PPS control reports;
4. Understand customers' operational processes and be aware of technical procedures
5. Contact customers whenever needed and answer their requests on schedules, planning and relay messages to SgT department internally (technical support, customer service, accounting)
1.Be in charge of the customer service for a group of customers (based in France, Germany, Italy, US...etc)
2.Follow up operations on a daily basis for the assigned group of customers with a professional, timely and accurate communication
3.Follow up inspection process, control inspection /audit/ PPS control reports;
4. Understand customers' operational processes and be aware of technical procedures
5. Contact customers whenever needed and answer their requests on schedules, planning and relay messages to SgT department internally (technical support, customer service, accounting)
Job Requirement:
Skills
1. Good knowledge of garments industry (woven and/or knitted)
2. Understand technical file from customer and explain the key points to Inspectors
3. Experienced in communicating with European and or US customers
4. Proficient in written and reading English is must
5. Fluent in oral English or other foreign language is plus
Assets
1. Customer service oriented
2. Sense of responsibility
3. Honest, more motive and careful
4. Open-minded with good interpersonal and communication skills
5. Reliable and independent at work
6. Good team-work player and learner
1. Good knowledge of garments industry (woven and/or knitted)
2. Understand technical file from customer and explain the key points to Inspectors
3. Experienced in communicating with European and or US customers
4. Proficient in written and reading English is must
5. Fluent in oral English or other foreign language is plus
Assets
1. Customer service oriented
2. Sense of responsibility
3. Honest, more motive and careful
4. Open-minded with good interpersonal and communication skills
5. Reliable and independent at work
6. Good team-work player and learner
公司介绍
SgT，是一家1990成立于香港的跨国服务公司。 总部位于在香港， 运作机构分布于亚洲和欧洲的地中海这类纺织品主要生产国家。 SgT的业务范围集中在纺织品 (服装、纺织品、时装配件、纺织品辅助部件、袋子和行李，鞋子); SgT拥有专门的技术团队包括以下主要产品类别： 城市服装，童装，运动装、高档奢侈品、内衣、职业装、皮革和箱包
SgT专注于为客户提供差异化的、个性化的专业服务，以帮助顾客获取竞争力。
SgT从属于法国Worms集团，是Worms 集团的全资子公司,Worms拥有众多经营安全管理的子公司。
SgT在亚洲的办公室分布在印度、中国大陆、孟加拉，泰国、台湾、印度尼西亚、越南等地，亚洲总部位于深圳。在中国，SgT在东莞、嘉兴分别设立了运营办公室和验货中心，SgT的团队分布在山东，江苏，浙江，广东和福建省。
SgT通过核心服务和增值服务确保客户在供应链上的关键点如订单、安全方面符合法律要求。
追求卓越，让客户成功是SgT的核心文化。
SgT致力于给客户提供五星级的服务，为员工提供一个充分展现自我的平台。
SgT能够为员工提供具有竞争力的、个性化的薪酬及服务系统，并且为员工提供全面的社会保险计划。
SgT能够为员工提供很多的培训和发展机会。公司每年都会给员工提供关于管理、技术、语言等各方面的专业培训，为员工未来的能力发展和提升提供支持和保障。
SgT提供多元化和国际化的工作环境。
请有意者发送完整的英文简历及期望薪水至邮箱：hr.asia@sgtgroup.net
Created in 1990, SgT is an independent service company with an international scope. With its head office in Hong Kong, SgT covers major countries of textile production in Asia and Euro -Mediterranean regions. SgT specialized in textile (garments, fabrics, fashion accessories, textile accessories, bags and luggages, shoes ); SgT expertise covers the following main product categories with dedicated teams and process : city wear, children wear, sportswear, luxury and high-end, underwear , professional garment, leather and luggages…
SgT provides tailor made and extensive solution in order to help its customers gain competitive edge.
SgT is today privately owned by Worms Cie and operates within a pool of companies with active synergies in the safety management.
SgT Asia head quarter is location in Shenzhen and covers activities over all Asia with own teams in India, China, Bangladesh, Thailand, Taiwan, Indonesia, Vietnam
In China, SgT has two operational offices and inspections centers based on Dongguan and Jiaxing and teams in Shandong, Jiangsu, Zhejiang, Guangdong and Fujian provinces.
SgT secures all milestones of the supply chain conformity with order, safety, compliance with legal requirements through core services and added-value services
Commitment to excellence, keep striving on every success for client is core company culture with SgT.
SgT is devoted to be expertise and 5 stars services to its customers and provide qualified staff with an open and supportive environment to grow and develop their knowledge.
SgT provides staff with competitive advantages and a benefit system fairly based on performances including sponsored social insurance program.
SgT develops a performance enhancement policy enabling team members to grow and develop their career path within the group. Each staff is given the chance to enhance their knowledge and skills through professional trainings and certifications.
SgT provides a multi cultural and international working environment.
Interested parties, please send full English CV with expected salary at email address: hr.asia@sgtgroup.net
SgT专注于为客户提供差异化的、个性化的专业服务，以帮助顾客获取竞争力。
SgT从属于法国Worms集团，是Worms 集团的全资子公司,Worms拥有众多经营安全管理的子公司。
SgT在亚洲的办公室分布在印度、中国大陆、孟加拉，泰国、台湾、印度尼西亚、越南等地，亚洲总部位于深圳。在中国，SgT在东莞、嘉兴分别设立了运营办公室和验货中心，SgT的团队分布在山东，江苏，浙江，广东和福建省。
SgT通过核心服务和增值服务确保客户在供应链上的关键点如订单、安全方面符合法律要求。
追求卓越，让客户成功是SgT的核心文化。
SgT致力于给客户提供五星级的服务，为员工提供一个充分展现自我的平台。
SgT能够为员工提供具有竞争力的、个性化的薪酬及服务系统，并且为员工提供全面的社会保险计划。
SgT能够为员工提供很多的培训和发展机会。公司每年都会给员工提供关于管理、技术、语言等各方面的专业培训，为员工未来的能力发展和提升提供支持和保障。
SgT提供多元化和国际化的工作环境。
请有意者发送完整的英文简历及期望薪水至邮箱：hr.asia@sgtgroup.net
Created in 1990, SgT is an independent service company with an international scope. With its head office in Hong Kong, SgT covers major countries of textile production in Asia and Euro -Mediterranean regions. SgT specialized in textile (garments, fabrics, fashion accessories, textile accessories, bags and luggages, shoes ); SgT expertise covers the following main product categories with dedicated teams and process : city wear, children wear, sportswear, luxury and high-end, underwear , professional garment, leather and luggages…
SgT provides tailor made and extensive solution in order to help its customers gain competitive edge.
SgT is today privately owned by Worms Cie and operates within a pool of companies with active synergies in the safety management.
SgT Asia head quarter is location in Shenzhen and covers activities over all Asia with own teams in India, China, Bangladesh, Thailand, Taiwan, Indonesia, Vietnam
In China, SgT has two operational offices and inspections centers based on Dongguan and Jiaxing and teams in Shandong, Jiangsu, Zhejiang, Guangdong and Fujian provinces.
SgT secures all milestones of the supply chain conformity with order, safety, compliance with legal requirements through core services and added-value services
Commitment to excellence, keep striving on every success for client is core company culture with SgT.
SgT is devoted to be expertise and 5 stars services to its customers and provide qualified staff with an open and supportive environment to grow and develop their knowledge.
SgT provides staff with competitive advantages and a benefit system fairly based on performances including sponsored social insurance program.
SgT develops a performance enhancement policy enabling team members to grow and develop their career path within the group. Each staff is given the chance to enhance their knowledge and skills through professional trainings and certifications.
SgT provides a multi cultural and international working environment.
Interested parties, please send full English CV with expected salary at email address: hr.asia@sgtgroup.net
联系方式
- 公司网站：http://www.sgtgroup.net
- Email：hr.asia@sgtgroup.net
- 公司地址：深圳市罗湖区南湖街道和平路1199号金田大厦 (邮编：518040)
- 邮政编码：518040