南京招聘

STORE MANAGER

The Store Manager is in charge of the shop in all respects and must ensure that it functions smoothly and properly at all times. He/she reports to the Retail Operations Manager China and to the DG HKG office.

As the senior-most representative of the Company at the shop level, he/she must always maintain a high level of professionalism and behave in accordance with the Company’s philosophy, serving as an example to his/her staff by virtue of his/her proper conduct. He/She must be knowledgeable on and aware of all activities performed in the shop, including the problems or concerns regarding each of his/her personnel.

The primary areas of responsibility of the Store Manager are the following:

Personnel Development and Management
Sales Management
Operations Management
Space Management
Cost Monitoring


1. Personnel Development and Management

The Store Manager represents the senior-most hierarchical reporting figure for all personnel working in the shop.

The following personnel report directly to the Store Manager: Sales Manager, Operations Manager. All other personnel working in the shop also report to the Store Manager, although indirectly. Consequently, one of the primary responsibilities of the Store Manager includes personnel development and management following the instructions and procedures provided by the BDFE.

If this personnel structure has not been implemented in the shop, Sales staff report directly to the Store Manager.

1.1 Personnel Development/Training

It is the responsibility of the Store Manager to supervise and oversee the implementation of the Personnel Development Program by the Sales Manager and the Operations Manager.

The Personnel Development Program is designed to (a) guarantee the proper integration of new sales personnel, and (b) provide support to existing personnel when necessary, improving their capabilities and enhancing their potential.

The program is organized in three phases, as follows:

1.1.1 Identification of competencies and knowledge

The first step in the Personnel Development Program is to identify which aspect(s) of Dolce&Gabbana’s retail concept an employee is unfamiliar with and needs to apprehend. All new employees must undergo the Personnel Development Program. Existing employees may undergo the Program from time to time, as needs arise.

The primary areas of knowledge consist of:

Product Knowledge
Customer Service
Sales Management & Operations
Stock Control

The Store Manager must ensure that the Sales Manager and the Operations Manager convey to the personnel the fundamentals of each of the above-mentioned areas in a gradual and understandable fashion.

1.1.2 Definition of the Personnel Development Schedule

In the case of new employees, the Personnel Development Program is mandatory and should last a minimum of two months starting from the commencement of their employment. The supervisor of the employee in question should ensure that all four of the primary areas of knowledge are covered during this time.

In the case of existing employees, it is the responsibility of the relevant Sales Manager or the Operations Manager, as the case may be, to identify the need and the area(s) of development.

Once an employee’s area(s) of development have been identified (in the case of new employees, all four), the Store Manager must ensure that the Sales Manager and the Operations Manager fix a schedule defining the time within which the employee in question must learn the required fundamentals.

The schedule must be prepared for every week during which the Personnel Development Program is in effect (in the case of new employees, the Program shall last at least two months), specifying for each such week an area in need of development or an issue to address. At the end of each week, the Store Manager must schedule a meeting with the Sales Manager and the Operations Manager in which the Sales Manager and the Operations Manager report to the Store Manager the results of their individual meetings with the personnel to discuss their achievements as well as the areas still in need of improvement. The Store Manager should be furnished with and examine all related documentation (Att-1, Training Schedule) during said meetings.

The definition of the aforesaid schedule as well as the periodic discussion with staff about their improvements and/or deficiencies are considered a crucial step toward the improvement of shop communication and the establishment of a team-oriented environment.

The Store Manager must provide a copy of all completed forms explaining these activities to the Retail Operations Manager China and to the DG HKG office.

1.1.3 Management of the Personnel

Once the personnel are fully integrated and contribute to the activities of the shop, the Store Manager and the Sales Manager will monitor their activities and supervise their performance.

Once a year, the Store Manager will conduct Year End Appraisals for each of his/her staff and submit the same to the Retail Operations Manager China and to the DG HKG office.

The Store Manager may also be required to submit to the Retail Operations Manager China and the DG HKG office the updated and detailed professional evaluations of the employees from time to time throughout the calendar year taking into account the employees’ performance in each of the different areas of responsibility within the shop.


2. Sales Management

Each season, the BDFE will provide the Store Manager with Sales Budgets indicating the level of sales the Company would like the shop to reach within specified time periods.

The Store Manager will have to study the Sales Budgets and organize his/her work as well as the work of his/her team in order to reach the targets set out therein. Moreover, he/she will have to familiarize himself with and develop a strong working knowledge of the details of the Sales Budgets in order to provide, through a reporting system given to the Store Manager by the BDFE, information on the performance of each of the personnel, the reason(s) for positive/negative sales performance, as well as suggestions on eventual improvements.


3. Operations Management

The Store Manager must supervise and manage the proper development of the shop’s operations. By shop’s operations, we intend:

Stock management and control
Cash management and control
Tailor workshop management and control

In doing this, the Store Manager will liaise with the Operations Manager as well as with the personnel in charge of the stock and cashing, monitor their daily work, and organize with them periodical meetings to address problems and verify the work performed.

3.1 In particular, with regard to Stock Management and Control, the Store Manager, in accordance with Company procedures, should:

- verify and ensure that merchandise is received correctly, quality control checks are performed, and documentation is prepared in accordance with procedures provided by the BDFE;
- verify and ensure that merchandise is stored in accordance with the Company’s policies and guidelines (e.g. division by category, packaging, etc.);
- verify the re-labeling process to ensure that it is carried out properly and prices and other relevant information are displayed correctly;
- verify and ensure that merchandise set aside for regular customers is returned to the selling floor in a timely manner in the event the customer does not purchase reserved merchandise within the agreed upon time frame;
- verify and ensure that there are no discrepancies between physical and virtual (reported) inventory;
- verify incidents of lost merchandise, determining the cause and documenting all details using the Incident Report (Att-2); and
- conduct periodic security verifications to ascertain and minimize the possibility of internal mismanagement with regard to stock.

3.2 Concerning Cash Management and Control, the Store Manager shall:

- ensure that opening and closing procedures are respected (see Cashing Procedures);
- verify the shop cash level throughout the day, as per Company procedures;
- verify all discounts granted to customers to ensure the names of said customers are contained in the shop discount list; and
- ensure that the shop’s return policies are properly implemented.

The above implies that the Store Manager is ultimately responsible for all matters relating to Stock and Cash losses and may consequently be required from time to time to provide the Retail Operations Manager China and the DG HKG office with explanations.

3.3 Regarding the Tailor workshop, the Store Manager shall:

- ensure requests from customers are properly understood and carried out in a timely manner;
- ensure that all alterations performed by the Tailors are of high quality;
- monitor the service offered to the clientele; and
- monitor the productivity levels of the Tailors.


4. Space Management

The shop embodies the image of the Company to the final customer. As such, the Store Manager must ensure that his/her personnel will maintain the shop in perfect condition before, during and after business hours – essentially, at all times.

Notwithstanding the foregoing, priority should be given to customers during business hours, and during such time all activities relating to the maintenance of the shop should be conducted in a discrete manner so as not to disturb the clientele.

4.1 Before Store Opening

The following is a brief checklist of the sorts of activities that the Store Manager should carry out prior to opening to ensure proper Space Management. This list is not meant to be exhaustive.

- Check condition of merchandise on display and tidy up display areas.
- Replace items that have been sold.
- Ensure furniture, merchandise, basically everything on the selling floor are in order and dusted and unnecessary objects are not left on the selling floor.
- Verify the cleaning services have been performed properly.

4.2 During Business Hours

The following is a brief checklist of the sorts of activities that the Store Manager should carry out during business hours to ensure proper Space Management. This list is not meant to be exhaustive.

- Keep the display in order.
- Guarantee the replenishment of merchandise.


4.3 After Business Hours

The following is a brief checklist of the sorts of activities that the Store Manager should carry out after business hours to ensure proper Space Management. This list is not meant to be exhaustive.

- If customers are still in the shop, ensure that personnel tidy up without creating a disturbance (i.e. keep chatter to a minimum, no horseplay, tidy up in areas where customers are not present).

- Make preparations for the following day by replenishing the merchandise that was sold and checking the display, the windows and the cashier area.
- Quickly verify the state of light bulbs, fittings, etc.


It goes without saying that the Store Manager must immediately inform the Retail Operations Manager China and the DG HKG office about maintenance work to be performed in the shop. The office will subsequently contact the Technical Activities Dept. and inform the shop of the relevant work schedule.

Dolce & Gabbana is unquestionably one of the leading premium brands in the international fashion arena. Established in 1985, the two founders, Domenico Dolce and Stefano Gabbana, have always been the creative and stylistic source of the two brands, Dolce & Gabbana and D&G. The Group designs, produces and markets high-end clothing, leather goods, footwear and accessories under the Dolce & Gabbana and D&G brands. Through a series of licensing agreements, it also produces and distributes fragrances and eyewear for Dolce & Gabbana and D&G, and timepieces and jewels for D&G. Welcome log in www.dolcegabbana.it to know more us.

To cope with our expansion plan in China, we would like to invite talented and qualified candidates to join us. We offer attractive remuneration and career opportunities to the right candidates. Interested parties please send your full resume with recent photo and salary expectation to Human Resources Department, or by email cn.recruitment@dolcegabbana.it or by fax to 021-23303801.


Dolce & Gabbana 无疑是全球高级时尚界的领军品牌之一。Dolce & Gabbana 集团成立于1985年，旗下拥有两个品牌：Dolce & Gabbana 和 D&G。创始人Domenico Dolce 先生和Stefano Gabbana 先生一直是这两个品牌的设计师。我们设计，制作并销售这两个品牌的成衣，皮具，鞋和配饰。我们也通过特许经营方式制作和销售两个品牌的香水与眼镜和D&G手表与首饰，并在中国已开设多家专卖店。
欲更多了解我们的公司和品牌，请登陆网站www.dolcegabbana.it

目前我们在中国发展迅速，为配合中国的业务拓展，现特诚聘具专业素质的优秀人才加盟，公司将为员工提供有竞争力的薪金和职业发展机会。
有意者，请发送最新个人简历（附上近照及期望薪资）至
cn.recruitment@dolcegabbana.it，或传真至021-23303801。