Customer Service Supervisor 跟单主管(东莞)
世纺纺织技术(深圳)有限公司
- 公司规模:50-150人
- 公司性质:外资(非欧美)
- 公司行业:检测,认证 服装/纺织/皮革
职位信息
- 发布日期:2014-07-25
- 工作地点:东莞
- 招聘人数:1
- 学历要求:大专
- 职位月薪:面议
- 职位类别:客服主管(非技术) 客户关系经理/主管
职位描述
跟单主管 (东莞)
工作职责:
1、熟悉第三方验货公司的操作流程,清楚提供各种验货的专业技术协助(供应商/客人和内部部门间)
2、主动联系供应商和查货员使得查货顺利及时地进行
3、确保完全理解各客人各品牌的验货程序和成衣质量控制技术知识
4、持续专业跟进和控制每个查货和查货报告的
5、提供专业的与客户沟通,维持良好的跟进客人的各种问题/评语/投诉
6、准时准确完善的信息给客人良好的查货透明度
7、有良好的意识为日常跟进的各种付款/预付款/成本计算去提供必要的信息
8、为跟单提供必要的改进建议和必要的协助跟新验货程序
要求:
1、最少在成衣跟单行业有5年经验,最少3年主管经验,熟悉成衣制作和质量控制优先考虑
2、纺织或英语专业的本科学历优先考虑
3、良好的实际计划/组织/协调/控制/执行和交流能力
4、良好的英语沟通能力
5、电脑技术
6、团队精神
7、实用灵活
8、有效率
9、积极主动
10、有责任感
Customer Service Supervisor (Dongguan)
Key responsibility:
1.Familiar with whole operation process of 3rd party inspection company, know well on providing professional service to any kind of inspection by complete coordinating between suppliers/customers and internal departments.
2.Being proactive with initiative to contact suppliers, customers and inspectors to make inspection smoothly and timely conducted;
3.Ensure well understanding of customer inspection procedure and garment technical or quality knowledge to different brand for each customer
4.Keep professional following and complete controlling for each inspection and inspection report
5.Provide professional communications with customer and keep good following up any question/comments/claims from our customer
6.Give good visibility of inspection to each customer with full and accurate information on time
7.Good sense on necessary information providing or supporting to push payment if prepayment or outstanding and cost wised during daily customer service
8. Make suggestions for improvement and provide necessary assistant on inspection procedure updating on customer delegated
Requirement:
1.At least 5years'experience of being merchandiser in Garment industry, at least 3 years'supervisor experience. Know-how on manufacturing of garment and quality control is preferable.
2.Degree of bachelor in English or textile is preferable
3.Good capability of planning,organizing,coordinating,controlling,implementing and communicating
4.Good communication in English (oral and writing)
5.Computer skills
6.Team spirit
7.Practical and flexible
8.Efficient
9.Initiative and Proactive
10.Responsible
公司介绍
SgT专注于为客户提供差异化的、个性化的专业服务,以帮助顾客获取竞争力。
SgT从属于法国Worms集团,是Worms 集团的全资子公司,Worms拥有众多经营安全管理的子公司。
SgT在亚洲的办公室分布在印度、中国大陆、孟加拉,泰国、台湾、印度尼西亚、越南等地,亚洲总部位于深圳。在中国,SgT在东莞、嘉兴分别设立了运营办公室和验货中心,SgT的团队分布在山东,江苏,浙江,广东和福建省。
SgT通过核心服务和增值服务确保客户在供应链上的关键点如订单、安全方面符合法律要求。
追求卓越,让客户成功是SgT的核心文化。
SgT致力于给客户提供五星级的服务,为员工提供一个充分展现自我的平台。
SgT能够为员工提供具有竞争力的、个性化的薪酬及服务系统,并且为员工提供全面的社会保险计划。
SgT能够为员工提供很多的培训和发展机会。公司每年都会给员工提供关于管理、技术、语言等各方面的专业培训,为员工未来的能力发展和提升提供支持和保障。
SgT提供多元化和国际化的工作环境。
请有意者发送完整的英文简历及期望薪水至邮箱:hr.asia@sgtgroup.net
Created in 1990, SgT is an independent service company with an international scope. With its head office in Hong Kong, SgT covers major countries of textile production in Asia and Euro -Mediterranean regions. SgT specialized in textile (garments, fabrics, fashion accessories, textile accessories, bags and luggages, shoes ); SgT expertise covers the following main product categories with dedicated teams and process : city wear, children wear, sportswear, luxury and high-end, underwear , professional garment, leather and luggages…
SgT provides tailor made and extensive solution in order to help its customers gain competitive edge.
SgT is today privately owned by Worms Cie and operates within a pool of companies with active synergies in the safety management.
SgT Asia head quarter is location in Shenzhen and covers activities over all Asia with own teams in India, China, Bangladesh, Thailand, Taiwan, Indonesia, Vietnam
In China, SgT has two operational offices and inspections centers based on Dongguan and Jiaxing and teams in Shandong, Jiangsu, Zhejiang, Guangdong and Fujian provinces.
SgT secures all milestones of the supply chain conformity with order, safety, compliance with legal requirements through core services and added-value services
Commitment to excellence, keep striving on every success for client is core company culture with SgT.
SgT is devoted to be expertise and 5 stars services to its customers and provide qualified staff with an open and supportive environment to grow and develop their knowledge.
SgT provides staff with competitive advantages and a benefit system fairly based on performances including sponsored social insurance program.
SgT develops a performance enhancement policy enabling team members to grow and develop their career path within the group. Each staff is given the chance to enhance their knowledge and skills through professional trainings and certifications.
SgT provides a multi cultural and international working environment.
Interested parties, please send full English CV with expected salary at email address: hr.asia@sgtgroup.net
联系方式
- 公司网站:http://www.sgtgroup.net
- Email:hr.asia@sgtgroup.net
- 公司地址:深圳市罗湖区南湖街道和平路1199号金田大厦 (邮编:518040)
- 邮政编码:518040