南京招聘

EF English Centers

Shanghai,China

Hiring Managers: Fion.Yang@ef.com

Report to: Regional General Manager

Synopsis:

As Center General Manager, you are ultimately responsible for a center’s staff, customer, and business performance. Embracing a true entrepreneurial spirit, you will roll up your sleeves, and run a small company with P&L responsibilities, as if it were your own. You are expected to hire, develop, retain talents, and deliver a high quality student experience with high efficiency. And must be a Chinese native speaker or equivalent. As a result of staff and customer satisfaction, you deliver consistent and satisfying financial result.

Career Path:

At EF, we have a saying: there is no fixed career path. This means, you decide your own career growth in an industry with enormous potential. Having said that, a Center General Manager is a pivotal role at EF that opens up many opportunities within EF, including but not limited to:

· Growth within the same product, in a job with bigger P&L responsibilities, or in a job with functional responsibilities

· Growth outside the current product, in a management role in other EF products within or outside of China

You will:

· Embody EF core values and set a service-oriented, collaborative culture in the center through role-modeling

· Attract and hire quality employees, train, motivate and engage staff at all levels, retain star performers

· Engage with customers actively and personally, and create an environment in which all staff treat our customers respectfully, like they are yours first or last

· Get your hands dirty and dive into the details of the business, and always identify new ways to deliver the best customer services

· Take care of customer complaints and refund process, turn unhappy or angry customers into our advocate

· Drive sales revenue through new customer acquisition, referral from and retention of current students and retention

· Monitor the center performance through verification and analysis of financial reports, sales reports and student satisfaction reports (NPS results); makes sure center is in compliance with all EF English Center processes, policies and procedures

· Work closely with regional and national teams to ensure consistent product and service delivery, including CSO, Operations, Education Service, Product Development, RED, Finance and Payroll teams; always provide feedbacks that help improve our business continuously

· Ensure a safe, clean, delightful working and learning environment for staff and students

· In a nutshell, run and grow a meaningful business with sound financial result, through people and service

EF English Centers is a leading company in the fast growing and promising ESL market of Adults. We provide first class quality of teaching and service to the customers and value people who are passionate about English education for adults and skillful of doing their jobs.

EF stands for "Education First". Founded in 1965 by entrepreneur Bertil Hult, EF is now the world’s leading international education organization. With a mission to break down barriers in language, culture and geography, EF has helped millions of people to learn a new language, discover the world, or earn an academic degree. EF operates 460 schools and offices in more than 50 countries with 35,500 employees. To date, "Education First" is more than our company name. It is our company’s passion.

关于英孚教育
英孚教育成立于1965年，是一家全球教育培训公司，以“教育，让世界无界”为企业使命。英孚在全球各地有诸多学校和办事处，并拥有优质在线英语学习基地Englishlive。英孚主要致力于语言培训、出国留学游学、学位课程和文化交流等项目。英孚还发布了全球英语熟练度报告,该报告打破了地域限制，在全球范围内测试了不同国家成人的英语能力。
 
About EF Education First
Established in 1965 with a mission to open the world through education, EF Education First (EF) is an international education company which focuses on language, academics, and cultural experience. EF has hundreds of schools and offices worldwide and online English learning platform English Live . With long term commitment in China, EF has been selected as the official supplier of language training services for Beijing 2008 Olympics. Since 1988, EF has provided service to Olympic Games for six times, including the PyeongChang 2018 Winter Olympics and the upcoming Tokyo 2020 Olympics. Each year, EF publishes the English Proficiency Index measuring the English ability of adults in countries across the world.