南京招聘

Export
1 To follow up on Routing / Shipping Orders and correctly process outbound orders in line with received timeline and orders/guidelines.
2 Execute bookings and delivery / pick-up arrangement.
3 Feedback to Customers and Pa overseas stations on executed activities and incurred charges.

Import
1 To follow up on Arrival Notice and correctly process inbound orders in line with received timeline and orders/guidelines.
2 Prepare arrangement for clearance and delivery.
3 Feedback to Customers and PA overseas stations on executed activities and incurred charges.

Export General duties
1 Ensure Customer Satisfaction and Customer retention by providing timely, friendly and excellent Customer Service.
2 Perform all tasks/activities within SOP and quotation form M&S and Pa overseas offices.
3 Issue required HAWB in line with instruction as received from Customer Services.
4 Issue required MAWB and manifest in line with current local and legal guidelines.
5 Execute all Documentation in line with current legal guidelines and Customers SOP(s).
6 Perform system HAWB ‘mutation’
7 Print HAWB correctly and on time – in accordance with shipping plan and actual shipment details.
8 Correct execute all computer data input (FOS/AMS/ACI/PACOM/PATRACE) as required for the relevant shipment and its destination.
9 Check, monitor and manage all documentation as created by selected agents (MAWB & MANIFEST) and report any errors/mistakes to DPO supervisor and/or DP manager.
10 Ensure timely collection of all shipment related documents.
11 Send shipping advice & shipping documents to overseas stations including MAWB, HAWB and MANIFEST.
12 Provide all necessary shipping documents to DPT on time for the updating of Track and Trace system.
13 Update required (internal) applications.
Ensure completion of physical file in line with issued instructions.
14 Ensure correct physical file flow management (creation/updating/preparation for archiving).
15 Report and feedback on irregularities, pre-claims and problems to supervisors.
16 Carry out improvement/ changes on procedures and systems as proposed by supervisors.
17 Take up additional tasks as assigned.
18 Back up for other team members when necessary.

Import General Duties
1 Check and verify correctness of received shipping instruction and clearance documents.
2 Create and forward complete full and clear instruction to Document Processing department and assist when necessary.
3 Ensure correct physical file content before handover to Document Processing.
4 Calculate and register Estimated Gross Profit.
5 Work within Area guidelines and Company’s policies and procedures by accurate use of existing systems.
6 Update relevant internal / external applications.
7 Act as escalation contact to all Customers when issues arise – regardless whether CS or DP issues.
8 Carry out improvement / changes on procedures and systems as proposed by supervisors.
9 Inform supervisors of any irregularities or problems that require assistance and feedback on subcontractors’ standards and services.
10 Feedback pre-claim details and status to customers.
11 To take up additional tasks and assigned.
12 Back up for other team members when necessary.

Requirement:
1Industry experience (1-3 years)
2Language skills: Fluent in local language and English.
3Excellent and thorough knowledge of Air/ Sea Export and Air / Sea Import.
4Operational know-how (Customer Service and Document Processing)
5Excellent knowledge and understanding of Customer Service requirements and general Documentation guidelines.

The Panalpina Group is one of the world's leading providers of supply chain solutions, combining intercontinental Air and Ocean Freight with comprehensive Value-Added Logistics Services and Supply Chain Services.

Thanks to its in-depth industry know-how and customized IT systems, Panalpina provides globally integrated end-to-end solutions tailored to its customers' supply chain management needs.

The Panalpina Group operates a global network with some 500 branches in more than 80 countries. In a further 80 countries, it cooperates closely with partner companies. Panalpina employs approximately 15,000 people worldwide.

If you are interested in our company,pls send both your English and Chinese CV.

谢绝来电，来访，谢谢！