南京招聘

Title: Service Manager

Location: Shanghai/Nanjing

Overall Purpose of Job:
- Develop and building competence service team and service tools in Company China (including develop & daily mange the service centers, draw & mornite daily service process which is including in equipment installation and debugging, technical training, repair and maintenance initiate and follow-up service billings to meet customer needs )

Responsibilities:
Planning and Budgeting
- Drive and develop service strategy in line with company business development need
- Develop and analyze the price of spares and labor of service and repair to balance with the product/system sales price.
- Develop department expense budget.

After-sales Service

- Develop, evaluation, training & daily management authorized service centers. and ensures that they provide the high level of service that corresponds to Company’s service policy.
- Develop after sale service competence center to ensure having a first class capability in there.
- Manage and coordinate field installation projects to ensure a smooth start up of systems / products in compliance with local law and regulation governing product safety, installations and operation directives; provide technical training to customers; execute equipment repair and maintenance activities; provides solution to product related problem and advise customer with best possible solution.
- Controls spare parts stock at a reasonable level so as to meet customer requirement.

Reporting
- Provide monthly service report, FAS (Failure Analysis System) report, timely feedback, and analytical information of service performance.
People Management & Development
- Allocate and balance work across direct reports; review and provide timely performance feedback; conduct service training; develop and motivate them; and resolve people/functional issues in the team in order to achieve targeted performance and retain key talent.

JOB PROFILE

Education and training:

- Bachelor holder and above in electric machines, power electronics or control field.
- Fluent in oral and written Chinese & English.
- Other languages or dialects will be an advantage.
- Company will provide HQ orientation program

Experiences:

- Minimum 8 years engineering service preferably in the maintenance sector, with 5 years management experience
- Able to understand and solve technique or management problems effectively & efficiently
- Experience in Material Handling/factory process automation will be an advantage
- Business & result oriented, have drive and be able to communicate on different levels
- Ability to work independently

Personality:

- Good communication skills
- Strategy thinking
- Highly Proactive
- Result driven
- Self confident
- Customer oriented

Physique:

- Preferable 35 to 45 years old
- Matured with good mental attitude
- Physically fit

SSI SCHAEFER (胜斐迩集团) 由Fritz Schaefer先生于1937年创建， 总部位于德国。数十年来，SSI SCHAEFER一直是世界最大的工业仓储物流设备制造商和国际大型物流工程承揽商之一。集团的三十多家分公司遍布欧、美、亚等各洲，竭诚为全球客户提供全方位的仓储系统制造服务。

在全球仓储设备及物流系统承建领域，胜斐迩集团具有卓越的领导地位，被誉为‘解决物流仓储问题的专家’。除了致力于制造高质量的工业仓储物流设备及自动化物流管理系统以外，胜斐迩集团还生产专供废料管理和再循环工业使用的绿色环保、环卫设备，为工业、医药、电子、科技等各行业的企业机构提供全方位的系统服务。

遍布全球的专业网点、优秀的客户服务、数十载的丰富经验以及一流的工作团队，SSI SCHAEFER能为客户提供一站式购物般的便利及优势，帮助客户寻求成本效率、工程计划及施工的最佳解决方案。