客户质量主管 Customer Quality Supervisor
采埃孚转向系统(南京)有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:汽车及零配件 机械/设备/重工
职位信息
- 发布日期:2014-04-28
- 工作地点:南京-栖霞区
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语熟练
- 职位类别:汽车质量管理 售后服务/客户服务
职位描述
职位设置主要目的 Main Objectives
To be responsible for managing key aspects of the customer quality relationship;
To work with internal/external groups to drive customer concerns towards timely solutions.
主要职责 Key Responsibilities
工作职责内容
Key responsibilities
Lead a small team of Customer Quality Engineers
1. To manage assigned customer quality issues and ensure they are resolved in an efficient & timely manner;
2. To work with other departments to establish root cause & appropriate short/long term corrective actions;
3. Rejects analysis coordination and analysis report ( or/and customer 8D report ) reparation;
4. To conduct 0-km PPM and field PPM calculation, and coordinate 0km complaints between customers- and production sites;
5. To supervise customer initial sampling process (PPAP) till release for serial production (SOP) according to customer requirements and internal quality standards; includes preparation of quality documents for submission to customers as well as customers production site assessments
6. To coordinate PPAP preparation and customer release
7. To support customer audit or visit at local manufacturing site.
8. To visit customer sites to assist field support personnel or with Sales as needed.
9. To integrated into quality planning for new projects
内外联系 Internal and External Contact
对外及对内联系 (联系公司/部门名称及联系目的,接受或提供的服务、资源、信息) Internal and External Contact
对外
External
Customers
对内
InternalZFLS Germany & ZFLS China
Sister plants
职位任职条件 Basic Requirements
工作经历
Working experienceAbove three years work experience in quality area, experience of customer complaints management is necessary.
教育水平
EducationBachelor degree or above in mechanical or electromechanical
engineering
英语水平
EnglishGood English skills both spoken and written.
德语水平
GermanMaster communication skill in German is preferred, but not necessary
计算机应用水平ComputerMicrosoft Office; SAP; Q_DAS QS-Stat;
专业资格
QualificationStatistics; Green Belt is prefered
职位任职者需要展现的专业能力Professional skills and abilities
1. Good experience with ISO/TS16949
2. Good experience with customer complaints management.
3. Good experience with project management process.
4. Good experience with various quality tools (APQP, PPAP, FMEA,MSA, SPC、8D,etc.) to identify and analyze quality problems.
特殊要求 Special Requirements
1. Excellent organization, coordination and communication skills.
公司介绍
采埃孚转向系统(南京)有限公司是于2013年6月批准成立的外商独资企业,公司位于南京经济技术开发区。目前公司正处于厂房筹建阶段,计划于2015年初投产,主要开发、生产目前最先进的汽车电动转向机系统及相关零配件,为高端品牌汽车配套并提供售后服务。
联系方式
- 公司地址:南京市经济技术开发区恒飞路8号
- 邮政编码:210000