南京招聘

Qualification
To cooperate with operation department to handle operation issue, make sure operation issue smoothly to meet customers requirement; support sale department pre-shipment and after sales service

？ Handle VIP (FOB/CIF) customer handle::
- first contact with new customer
- write up SOP
？ Handle customer complaints:
- Communicating and investigate the case with related partners then timely get the feedback to customer
- Summarize the complaint sort in order to avoid same case happen again.
- Receive / file complains
？ Handle rate inquire: for agent / customer / inter office
？ Indoor Sales: Act as indoor sales function in CS dept, assist and support sales for business development
？ PO Management: handle agent trackers and PO Management
？ Before and after sales: handle pre-shipment work process and after sales services
？ Sales lead follow up

Requirements:
Bachelor degree or above;
At least 1 years of freight professional Customer Service experience,
Professional, responsible, dedicated;
Good communication skills;
Good knowledge and experience in MS Office Application;
Good skill in English is essential

Ensign Freight (Shanghai) Limited is member of the Ensign Group, with a
Hong Kong based headquarter. Ensign is an international freight forwarder with offices in the main ports in China. Ensign is focused on the international market, providing quality and services which constantly meets customers needs and expectations. Ensign is specialized in intercontinental air and sea freight, domestic transport, logistic projects and customer made solutions.
We offer competitive compensation, good employee benefits and opportunities for trainings.
If you are interested and highly motivated, please send your resume in English and Chinese to hr@ensign.com.cn